Service Experts Heating & Air Conditioning Reviews

"I have exparienced none of its work!"

"I purchased my heating/air conditioner unit 7/15/2019 and when I signed the contract, I assumed everything was included in the package. However, on each maintenance visit, the technician have asked if there is a filter installed. I have had to explain that I do not have one. I have inquired several times and I still DO NOT have an answer. It is quite frustrating to not have an answer after this many years. This is also the first time I have been given an opportunity to do a survey."

"Technician was excellent. Customer service wasnt quite as good as I was canceled o. 3 times."

"I scheduled a visit for May 7 in March, nobody came. I had to call and was told nobody was available. When I started my AC it didnt work. I had to have an emergency call- they were great, but it cost $90. Probably would not have had to pay if my service had been performed as scheduled on May 7. Now I have an appointment June 15th. As part of the membership program, I expected better."

"Tim and Todd did a great job! Give them some vacation time!"

"Service was 5/17, it is now 5/23 and no contact abt part that was to be ordered. Was it ordered? Was it backordered? Family has been able to provide a workaround temporarily."

"Identified the issue quickly and fixed it efficiently."

"Time spent and explanation"

"The serviceman was very professional. Answered all questions we had."

"The technician did a superb job and didnt rush like so many others. Great job"

"Dispatcher great. Allowed me to keep my appointment when other office people wanted to cancel it due to lack of staff. Technician also great"

"It took 3 days for service man to show up and I'm a preferred customer"

"Ricki was very professional and informative."

"The tech was very nice and knowegeable,"

"Your technician was very good, but your phone agents are lousy! They do not listen to the customer and in some cases are outright rude! One hung up on me when asked to speak to a supervisor. Extremely poor!!"

"Richard very professional and respected property; provided report"

"No special reason"

"Jorge did a great job on this maintenance call."

"All 3 installation crews were friendly and did a good job. The last crew did forget to relight the hot water heater, but that could have been because he was the last crew. I would think it would be much better if one crew would do the complete installation. Things like this wouldn't happen."

"In my opinion, he knew what he was talking about."

"Agent was very professional ."

"Ray B. and Dustin W. were courteous and professional. They were from the Service Dept. They did not do the Maintenance inspection as there is a separate set of "Service Experts" who are dispatched for that. The only "service" I needed was to have batteries for one inside thermostat and one outside. I provided the AA batteries for the inside thermostat. Service Dept. does not carry the Lithium AA batteries on the truck as the Homeowner is expected to do that replacement.."

"my problem was not corrected"

"Friendly, considerate, knowledgeable"

"service Technician could actually tell me what my recent repairs on the unit were thereby adding to his credibility of skill and what might need repair next"

"Because Patrick is an excellent service professional"

"Matt arrived on time and did a great job checking out the new water heater and all the other plumbing in my home. Thanks for the courteous and efficient service!"

"Service was as requested. Tech was knowledgeable and helpful,"

"Tech was punctual and did a good job. He had to make a 2nd trip to tighten a pipe that was still leaking but that was handled quickly."

"Technician was great. Had to follow up myself and create another appointment online for someone to come do the leak search after the problem was found."

"Technician never went to the outside unit to check status."

"Na was an excellent technician and was friendly, knowledgeable, and courteous. Great service!"

"Adhered to schedule window. Explained service tasks."

"Daniel is the best!"

"Service technician was good but late again. Not his fault but when I have a two hour window which stretches into 3 1/2 hour so I have to be available for 5 1/2 hours. This is a consistent problem."

"It is always a pleasure working with Ben. He is thorough and knowledgeable."

"Rocshawn Was very thorough and professional and explained in detail my systems function."

"The service has not been completed. No one has contacted us to schedule the recommended work our units need."

"Did a good check"

"My expert Ricky was wonderful!"

"My technician was wonderful, but I feel Service Experts is not very organized. My complaint was documented Tuesday when I called the office"

"The technician did a great job. Professional and polite. Showed me where the problem was and what needed fixing. This is the third tech to come and deal with this issues so hopefully thats it!"

"We had to reschedule this appointment due to the technician not being able to get to our house before the end of the work day. With that said, we have always been pleased with the service."

"Professional prompt service. Communicated well the problem and solution."

"Signed up for Advantage Program .... asked about the equipment cost IF we were to move in 5 years & he responded correctly that to buy the equipment the cost would be pro-rated. But I did not read all the details until later. Surprised that the pro-rated amount decreases very little over the first 10 years ... had I seen that earlier, it likely would have been a deal-breaker for the Advantage Program."

"I called with a problem. You had someone come that day and fix it!"

"On time, pleasant, quick, and thorough."

"Dan was here over 4 hours, ran a diagnostic test and didn't locate the issue, even after $438 in charges. He was defensive, twice asking if we were accusing him of something when we asked a question. He did wear booties when in the house walking on the carpet."

"John kept us informed all the way through the job. He was courteous and professional through instillation and inspections and coordinating with Dominion Energy."

"Appeared to have scraped ceiling in stairs.. small spot, but wasn't there before hand.."

"The Service Representative was very professional, polite and friendly. I like the way that he explained to me what he was doing and also what he was searching for."

"Promises not kept by Sales people"

"He arrived on time and seemed to know what he was doing."

"Very informative when I asked questions. They provided additional info that would be helpful in the future."

"Installers were great! Arrived on time and were courteous professionals. Answered my concerns/questions and installed my new air conditioner within a reasonable timeframe."

"The service technician was excellent."

"Technician kept me informed and even told me I didn't actually need something that had been suggested."

"I was charged $780 for the fix which was done by 5:30PM and next morning I woke up to a text message from my tenant saying the temps didnt go down at all. Whole day the machine was running without getting the temp down by 1 degree"

"I really liked Tim. He showed me and explained to me what he was doing, gave pros and cons, was personable and went above and beyond. I was able to trust him."

"Technician was courteous and professional and took the time to do thorough work."

"Your technician provided great services.."

"I was able to schedule an appointment very quickly. The technician came on time, was very polite and knowledgeable."

"Ben is always very helpful. He contacted me and explained the problem."

"The technician was nice, did what he needed to to in a timely manner and left."

"The service was explained in detail with no hidden surprises."

"Very thankful that the reschedule was able to be so quick as the technician found that a wire was shorting against the frame of the unit. The technician was very polite and very unobtrusive as he checked everything."

"The technician was very thorough in his investigation into why my upstairs AC wasn't working. He confirmed that the attic unit and outside unit were functioning correctly, and identified the problem with the thermostat. After that, fixing the issue was super easy."

"Technician was thorough, professional and explained things clearly."

"Timely performance, good job paying attention to all details, and no mess left."

"SE replaced my evaporator coil 2.5 years ago (house is 6 years old). Replaced that new one this April. No way it should have had multiple leaks in a sealed. heated/air conditioned crawl space. David Diaz sent an "expert" tech to verify the leaks and determine the cause; then I heard nothing. Called and left word to talk with him. Got an email saying what the charge would be to replace the coil with ball in my court to let them know. Called Mr Diaz and left multiple messages with him directly and via the office. Just crickets. I finally scheduled the repair and still wanted to talk with him. Nothing. Left word for Greg Worley to call me. Nothing. Finally wore out looking for who to call in Plano. Your Office people are polite and techs are mostly good guys, but your Management doesn't seem interested in meeting customer needs. Overall, poor. business practices (constant up selling, always warning your call back will be in 24 to 48 hours. (Really!! Just trying to CYA, for providing poor customer service.) I thought ARS was bad, but SE is giving them a run for it. Thanks for listening, Chris Morris"

"Technicians were well informed."

"Just good and competent service"

"After completing maintenance, thermostat had not been reset. Fan ran all day and temperature was at 80 on heat."

"The technician that came out was not certified to work on the hybrid water heater that I have. However he shared a lot of information with me and gave me an estimate on removing the heater and replacing it."

"All the technicians were very efficient and courteous the entire installation. They gave us the idea that they loved what they do."

"Very professional and helpful."

"He was prompt, efficient, courteous and repaired problem."

"I was overall impressed with the service. I only had two issues, 1.) I found the tech left the door to the crawl space wide-open overnight. This posed a risk to my dog who could have easily walked in the crawl space and become caught on wiring or air ducts. She could have done some major damage to the house or to herself. 2.) There has been a recurring issue with service maintenance appointments being scheduled necessitating me to schedule time off work and to block renters from using my Airbnb space in my home, only to get a call from your company minutes before the service window with a request from your scheduler to reschedule for another day."

"Very efficient. Kind."

"Very Professional Service!"

"The senior technician - polite, on time, professional, knowledgeable"

"Daniel was respectful, well informed, listened to our questions, friendly and he had the expertise we needed."

"I have been using Service Experts for many years now. This company has always provided me with superior customer service and work of the highest quality. I think they have some of the best HVAC technicians in the business! No matter what your HVAC needs are, Service Experts is the company to call."

"On time, thorough, and efficient"

"I asked the tech if he had shut off the humidifiers and he said yes. When I checked it this morning 04/01 I found that he had closed both dampers but neglected to shut off the water to the humidifiers."

"Alex is always friendly,explains in detail his results after tuneup. Can always trust he will do a complete job."

"He was on time, took care of business and very polite and likeable."

"Have been using Ben for many years, and have always been very happy with his attitude, work, and concern for me and my family."

"Technicians came as promised. Listed to us about losing power when a car struct a light pole on our street (where 240 lost power), fully checked the AC unit, found a frozen freon valve and thawed it out. Restored power and very house cooled to set temperature. Ordered a new part which will be installed Thursday."

"Your service tech knew right away what was wrong with my AC and he was very nice to talk to about my unit and what I can expect when its time to replace my units."

"The cost is very expensive."

"Excellent Service Technician. I had this new unit installed 6 years ago by your Co.& the screws that hold the front screen in place inside were not the correct screws so I had to put tape on the side of the frame to hold it in place. I've had the unit serviced twice a year since then & no one has thought to correct that UNTIL Technician Mustapha when he was completing the service check. VERY CONSCIENTIOUS!! I'm requesting him for my twice yearly service checks. Thank you, VERY PLEASED!"

"Quick, professional & friendly service"

"The service technician was right on time and did a very full checkup."

"Paying $800 for Ferron was too much unexpected!"

"Job done quickly and efficiently"

"Richard was very knowledgeable and he had the right tools for the repair."

"Technician was courteous and thorough. My appt was between 10-12 noon. The technician did not get to my house until around 4 pm"

"Excellent care for both our units. Very professional and skilled and knowledgeable"

"Daniel M. was awesome. Considering your recent employee attrition rate, Service Experts needs to do everything to retain Daniel M."

"Ricky Williams is the best technician Ive ever worked with"

"Happy with the service but thought the technician would have removed pine needles and leaves from outside unit during service"

"The Tech quickly found and fixed the problem and indicated what action would be needed if the problem returns."

"Daniel thoroughly explained all the things he examined on my HCAV unit. He also took the time to show me the different areas of the until and explained how the function of the different components."

"I was pleased with the service."

"Got job done quickly and professionally"

"Nice service guy as usual..."

"good job"

"They were knowledgeable and talked to me in a language I understood (not just tech talk). They were very personable and professional."

"showed up on time and did a great job"

"very professional"

"Felt gaslighted by the technician."

"Came early and on time, took care of the problem. Did great job"

"Service techs prior to "Billy" checked each room to verify that cool/hot air was circulating properly. He did an excellent job with cleaning the outside motor."

"Provider did his job effectively."

"Tech did all that was expected and answered my questions well."

"I really didn't think he knew exactly what he was doing. He looked for the unit in the attics even after I told him the unit was not in the attics. He finally looked under the house and found it there."

"Daniel was wonderful! Very attentive, polite and kind. He took time to explain everything and show me how to work the thermostats. I will always ask for him and you are very lucky to have him as an employee!!"

"very polite and informative tech"

"Technician very professional and offered ideas on how to improve efficiency."

"Tech is knowledgeable and genuinely interesting in helping people. He takes pride in his work and did a wonderful job. He deserves a raise/bonus/promotion/recognition for his exceptional work."

"Great service and friendly staff."

"Daniel was very knowledgeable, friendly, and did an excellent job on our service."

"The technician was very respectful and did a thorough inspection."

"Ricky is the best tech we have ever seen. Perfect work from start to finish."

"While the technician was very informative, there was no solution to our issue."

"Efficient and polite"

"Professional, knowledgeable technician"

"the tech was prompt, courteous and made the repair quickly"

"Friendly, informative tech, Ricky, was very thorough and efficient."

"The guy was so nice. We would like to have him fix our unit ever time. So pleased."

"Your man did a great job. Give him a payraise!!!!"

"The technician was efficient and explained well what he had done and that he had found no problems with our heating/cooing system"

"Heat pump fixed"

"Daniel and William arrived on time and checked the furnace and the AC. They helped to change the AC filters one of which located on the 14 feet ceiling. They also discussed with us about their evaluation of the system and suggestions on what need to be done."

"John's personality and thoroughness made his visit very enjoyable. He was awesome!"

"Professional service arrived n time. Answered questions and overall exceptional service"

"The Technician was available earlier than the original time line stated and set to work quickly. He showed me the work he was doing some things to b aware of. He was friendly but professional."

"Ricky is a thorough technician. I feel secure our HVAC is maintained to a high standard by him."

"Thoughtful, thorough and comprehensive care provided by Ben Olorvida."

"It was after hours and he was kind enough to do the repairs."

"Courteous and professional!"

"Mr. Williams was polite, and worked efficiently."

"Our technician was very thorough, and explained everything that he was doing."

"Same day service"

"Good people"

"Tec was outstanding, did great job, He made Service Experts a 10+ rating."

"prompt &efficient"

"thorough and efficient"

"Arrived right on time. Took no time to determine needed repair and excellent advice. Very professional."

"Upgrade equipment but no specific deficiency and why we should upgrade, advantage and disadvantage"

"AC technician was very competent"

"Daniel did an excellent job!"

"The plumber arrived right on time on the day that we called. He was very professional, polite and completed the job fairly quickly. We are very satisfied with the work he did."

"The technician I requested and told would do service was not sent. Gentlemen sent did not appear to understand the thermostat, I assume the service was done properly."

"The technician was on time and handled the visit to check our unit with expertise. He was thorough and had excellent knowledge of our unit. We are very pleased with Service Experts and the work performed by the technician, Ricky Williams."

"Tech was very knowledgeable, polite, and presented the products well. He did not rush us to decide."

"I was called prior to arrival. He was friendly and thorough"

"Good service"

"It seemed good."

"Ben is world-class!!!!"

"Associate very polite and knowledgeable"

"He didnt call in advance and initially came into my house without a mask on. Once he saw mine he put one on"

"First off, I called Service Experts at 7:30pm last Wednesday evening and was surprised and thrilled to find a real person Ashley to answer. I told Ashley that our air conditioner had stopped working and that my wife Pam and I needed help. Ashley said Okay, and that a service technician could be here in 40 minutes. Sure enough service technician Daniel McElveen arrived and in short time our AC was back to working in all our 3 zones. Daniel also told us and suggested ways to improve our HVAC system. We agreed and added equipment for a higher quality and cleaner HVAC operation. Yes, we found Ashley and Daniel to be most professional, friendly and efficient in working with us. Certainly such quality service is both uncommon and rare in most business companies these days. Please know we will highly recommend your company to family and friends in the future. Thank you so very much !!"

"Outstanding service! Technicians were very professional."

"Was not happy with explanation of problem with downstairs unit. Yet, technician installed UV light not consulting me about the leaking coil."

"No problem ??"

"Especially nice and helpful guys !"

"Technician was thorough and communicated well what he had done."

"I addressed this with the office already and am satisified with how this was resolved. The salesperson did not identify himself as such and it was not a good exchange. Mustafa, the technician, was excellent. Ratings below are the salesperson, NOT the technician Mustafa."

"He was very professional as well as nice----he did a great job----just a real good person-----very helpful-----"

"Polite professional staff always ??"

"Daniel B. was thorough in his checks and very courteous. He clearly explained what he was doing and why. Very conscientious in his work!"

"Pat was very thorough with the maintenance and answered a lot of questions I had"

"Excellent customer service."

"Professional, friendly, on time"

"We have 2 units with the Advantage Program. For the past annual service visits, both units have been serviced at the same time. This visit only one was serviced and I was told the other one would have to be done at at different time and that someone would call me to set that appointment up. No one has contacted me. This also means that I will have to take another time off work to have the other unit serviced. Why not do both units at the same time? Would save an extra visit for the technician and extra time for the homeowner."

"I have been a Service Experts customer for over 20 years or more. I have had the same service man which is Ben and he has been the best. I don't know who will be able to replace him when he retires."

"Service was completed very efficiently. Although the Tech arrived somewhat later than scheduled, I did receive a call regarding a staffing shortage that day. No problem for me."

"The technician was excellent. A good worker and friendly."

"Good man, very smart"

"FOR ALL OF THE REASONS/STATEMENTS #5-10 BELOW."

"Tech was very thorough in performing his job"

"Competent & efficient service person"

"Thorough and professional."

"Robert the technician was thorough and efficient as well as informative, kind and patient in describing my problem and what needed to be done."

"timely,efficient, professional, courteous!!"

"Professional service and follow up"

"The service person who came to my home was very good. However, making the appointment was very difficult; with someone who could speak well and couldn't find my information - never happened before. What's going on there??"

"Ray, the technician did an excellent job of checking out my HVAC unit, measuring the amps, and other electronics, the amount of Freon, cleaning out the outside unit with a hose, etc."

"The tech was very professional."

"Mustapha was friendly, efficient, and professional."

"Technician was polite, did his job, and explained the paperwork without being pushy (which I really appreciate)."

"The service technician was personable professional. Went above and beyond with his maintenance service."

"there was a lack of communication on what was needed for the repair so initial diagnosis was done, I had no issue with him. The second employee was unaware of what repair was approved and tried to do something else, which did not work. He said he needed another part so could not complete the job. The third employee came back two days later with a part that was not needed for the original repair plan and said he couldn't fix problem. When he was made aware of original plan, he had to go pick up ANOTHER part, but only after I insisted on what had been approved originally. There was NO communication between service employees."

"My heat was not working. I was Able to schedule an appointment online, they arrived on time, and got my heat working again. The part they needed was in stock. The technician was professional and friendly."

"Provided diagnosis and solution on timely basis"

"On time and VERY knowledgable!"

"Daniel has done a great job on doing maintenance, as always. I rated 9/10 because I had your company install the gas pack in August 2019. I decided to choose your company for installation because of Daniel's excellent performance. Daniel, however, found some issues stated in the service notes (see below). Nevertheless, I pray that the equipment will hold up well. Package unit on arrival delta and pressures were low added 1lb to see if suction side rose shot up in pressures advised customer moving forward we will need to keep an eye on Txv and pressures."

"Out technicianisvery friendly and takes time to explain what he did"

"Arrived on time. Communicated everything clearly. Quick and efficient."

"Very satisfied with the Service. Problem is scheduling. The first appointment I had I called at the beginning of the 2 hr window, and they assured me that the service man was finishing up a job and then we come. 2 hrs later no sign of him still and they had found somebody else who was 45 minutes away, so I canceled it. Someone did come the next day right on time. For the second (installing and surge protector), the same thing happened; called at the start of the 2 hr period and they assured me he almost finished with his current job and would be there shortly. It was almost 2 hrs before he got there and that job took an hour. It seems like you schedule things way to close together (all of mine were 12-2 windows), and were scheduled well in advance. If this had been my first experimence with you I would think about not continuing. However you have managed our systems for at least the last 15 years, and always done excellent work (and the work this time was done well also), so we won't be changing.."

"Techs were on time and very polite. They did their work quickly and professionally."

"tech took time to explain. very professional . really cleaned every thing."

"The tech was on time, friendly, efficient, professional and respectful of or property."

"Daniel is polite, well spoken and takes excellent care of our units. He also gives us a heads up if it looks like we something is not working as it should."

"the guys were cheerful, quick, and took very good care"

"I have 4 systems under service agreements with you, but you only sent a crew to service 1. I'm still waiting on a call from you to get the other 3 done. Good on-site technician service, as always."

"The technician was scheduled to arrive between noon and 2PM. I called at 2:45 to find out what was going on and was told he would be there soon. No one called me to tell me he was running late."

"Because service is great! Survey to long"

"The technician identified a problem and was able to get the needed part and make the repair."

"good service"

"Mr Ben was great"

"The work performed by the technician seemed to be through and professionally completed."

"Excellent service. Service man was very kind and knowledgable."

"The Plumber was extremely nice and helpful."

"Tim provided excellent heat pump spring maintenance/tuneup. Courteous, friendly and professional service."

"On time! Excellent work and kept me informed"

"My Service Experts Technician PATRICK was outstanding! Patrick is very experienced, extremely knowledgeable and friendly!"

"I give the technician high marks because he was on time, courteous and knowledgeable of my system. I would like to have Ana as my technician every time!"

"Very professional"

"professional assessment and services."

"Ray Bunch is the only service representative I will allow to service my systems. No matter where I move, I need my service tech. I will not allow allow other substitute rep service my equipment."

"Tech was efficient, easy to understand and very nice."

"RAY WAS GREAT"

"rapid response. The technician was thorough and explained the problem and fix. He was very professional"

"All performed 100%"

"Friendly technician, who informed me of the condition of my unit."

"Technician Ricky is the best we have ever seen. Super knowledgeable and really cares about the customer."

"Had an appointment for between 6-8. When I called shortly before 8 to see when they would be there I was told that the paperwork "didn't get put in the bucket". If I hadn't called, I would still be waiting for someone to show up."

"Matt Allen is a knowledgeable and pleasant employee. He arrived on time, worked efficiently, diagnosed our problem, ordered the errant part, and replaced it. No complaints!"

"BRAD FORTIER AND BRYCEN JENKINS WERE VERY PROFESSIONAL, COURTEOUS AND WERE ABLE TO ANSWER MY QUESTIONS WITHOUT HESITATION."

"Technician professionalism. Arrived exactly on-time was very thorough in servicing both of my systems"

"He was very helpful, cleaning around unit. And advising us to empty hose so that it doesn't get clogged, etc."

"The Plumer was very nice and professional."

"Matt provided honesty, great customer service & the end of a plumbing saga for the remodel of a home for my son!"

"The service technician was friendly, professional, and knowledgeable."

"Not use to not having the unit ,taken a part , using my hose to wash and clean out debts that has accumulated since the last service , example , leaves , dirt , twigs Etc. and checking underneath the house . More concerned on up selling a list that was over $20,000.00 . Cant afford this , my unit is only a couple years old . Saying that I must have been ripped off ."

"Matt was very thorough & explanatory & professional with explanation of work to be done."

"Pleasant and efficient technician. Assuming he did maintenance correctly. Time will tell"

"Fast efficient thorough"

"Service tech provided all the expertise needed to perform the change"

"Great customer service"

"The technician was excellent. He is definitely professional and knowledgeable of our system. He is friendly, patient in addressing our concerns."

"Na was punctual and did a great job explaining the results of his HVAC tests."

"The technician did what he was supposed to do in an efficient manner. He also spotted a gas leak that I was not aware."

"Marvin was very personable and did a thorough inspection"

"Tim was polite and thorough"

"Technician was on time and courteous."

"He was very thorough checking my units and very professional"

"your techs always do well by us. professional. skilled. on time"