Service Experts Heating & Air Conditioning Reviews

"When the gut comes to service and says everything looks clean..I know the job is being done"

"On time"

"I WAS DISSATISFIED WITH THEM WHEN THEY CAME HERE. FIRST, LIED ABOUT EVERYTHING. also was suppose to call back and let me know prices i ai had already orderedand inforormation. by the time they got bac k"

"Wilkins and David were friendly and professional! Thank you!"

"Staff was efficient and friendly"

"Satisfied with service."

"Most of my friends/relatives are smart and rational. They really don't need/want my input on these matters"

"Always on time and do a good job Tim the tech that helped us explained our thermostat so we could use it correctly And made sure everything was working correctly before leaving."

"Always come quickly when I need help and fix the problem."

"Peter and his assistant were very helpful on time check my system out assured me everything was fine checked everything then answer any and all of my question I was very satisfied with their knowledge and as well any corrections that need to be made thank you both for being such Pros at what you do hoping to see you soon"

"We are very satisfied with Service Experts"

"Very professional and knowledgeable."

"Quick thorough work"

"Always a live voice and prompt service"

"Overall good rating"

"Jim, John, and Ryan were friendly and professional. I was very impressed at how fast the projects were scheduled and completed."

"They have been awesome to work with - the technicians, the office, anyone who has had to come to the house."

"Theres always room for improvement"

"The technician was quick and efficient."

"Both Techs were very helpful when I asked questions and got straight to work when they arrived."

"Good service. Professional staff"

"Professional & quickly repaired my plumbing problem."

"The technicians are always professional, knowledgeable, and respectful."

"The professional service rendered by the thechnician"

"Prompt, knowledgeable, and very nice person"

"Service is just great. Every Tech that has come to my house for routine maintenance or a service call have been great. This is my second unit being replaced. 1st was 17yrs old and this one was 21 years old. No mess left behind."

"The technician went out of his way to help me. Very professional and courteous."

"Prompt & professional"

"Technician was extremely helpful and prompt."

"Quick and complete service when needed"

"George was able to get the heat going the same day. However,he indicated that a part needed to be replaced but the supply house was closed for the day and as soon as part was in someone would contact us to install the new part. We have not heard anything since then"

"Technician requested was not sent for my appointment; different technician came with a salesman. Also every time I have service, a salesman is trying to sell me additional service or items I don't necessarily need."

"Good service this time."

"The technician was able to diagnose the problem, order the part and install it within 24 hours."

"Your company makes it easy to take care of all our HVAC systems."

"Marvin did a great job."

"Brooke did an excellent job diagnosing and then repairing our plumbing issue, all on the same visit!"

"Curious and professional!!"

"Im happy with the service I have received thus far."

"I had a replacement heat pump installed. The worked hard and left saying it was complete. It had problems. The technician who came found the zone dampers were not wired correctly overheating one zone and a missing pressure shutoff was keeping the emergency heat on ALL the time for 5 days! Other anomalies found too. Call me and I'll explain."

"The problem was fixed and the price was excellent."

"Excellent customer service. Impressed by the technician making sure all covered systems are covered."

"U ARE PROFESSIONAL EXPERTS"

"The Tech was knowledgeable and excellent. I was taken aback by the PureAir Maintenance cost. I was hoping that my initial outlay would yield maintenance benefits. Like free oil change and wash with a new car. I have the parts and will do it myself for half. If your cost was closer to the sourced Lennox replacement parts cost at $196, (say $296) as opposed to $396, I would have authorized the work.."

"Will was great to work with. Friendly, knowledgeable and friendly."

"He was excellent and new what is was doing"

"Service has gotten better over the past year/year and a half. For awhile they were short handed and I had trouble getting a knowledgeable technician to service my furnace. They are not a 10 yet since they are just improving at the present time. I will need a couple more good experiences before I can go higher than a 7."

"Did system check quickly. Very helpful with UV situation."

"Technician Jorge Arteaga was friendly and efficient. I had to ask for a business card... but that should have been offered at first meeting. He did wear a face mask but only after I requested it."

"Technicians are friendly and knowledgeable. Prices are a little high."

"Svc Experts is responsive and on time."

"Always on time, good communication, service, and follow through if problems."

"Making recommendations to others is not something I do."

"1. There was no callback when I requested service for no heat prior to Christmas. 2. I think the technician should provide more verbal and written feedback regarding the service call, ie, condition of units, potential areas of concern, etc. The main comment offered was a pitch to install media filters. Also, technician did not check condition of airflow filters; Mr. Ben always checked them and replaced if necessary. Perhaps Mr. Bunch was very busy today returning from the holidays."

"Always knowledgeable, efficient."

"Brooke was helpful and explained services I may need in future and gave me options."

"We have two units, but only one was scheduled for service. Why are the units scheduled separately??"

"Knowledgeable technicians & transparent around fees."

"Everything went fine. No problems."

"Ive been a customer for 20 years"

"Good work but high priced"

"quick, professional, and fair"

"Ricky Williams has been serving my heating and air system for years. He was recommended by a friend. He is professional, courteous, friendly and knows his job well. He explains everything plainly that I can understand."

"Great Customer service, and timely appointments. Knowledgeable and friendly staff. I had a plumbing issue and John and Ryan came out to complete the repair and service on my plumbing issue. John was very knowledgeable and walked me through each step of the process and showed me the work that was going to be completed. Made good recommendations for my plumbing needs and was very thorough. The work completed was outstanding and I feel better knowing that John and Ryan completed the work. They came within the allotted time frame and finished the repair above expectations. I will be asking for John again for any future plumbing repairs needed in my home. Highly recommended!"

"Workers were on time, pleasant and explained their work when asked. They left our home clear of the work done.Brad and Brian were easy to work with."

"John went above and beyond - he came to the house at 830, way past working hours, identified the massive leak and had the crawl space pumped out and the expansion tank fixed in an hour. Awesome service."

"Zack was very professional and represented your company well."

"Not a 10 because they are sometimes late or miss the schedules window, but this time they were right on time!"

"The technician was able to diagnose the problem, order the part and repair it in less than 24 hours. Very efficient and professional service."

"great service"

"Satisfactory service"

"Smart, responsive, efficient."

"Technician covered his feet before entering, touched nothing but the systems, used polite language, and was finished before my chores were done. Quite efficient."

"curious and efficient."

"Connors service"

"Excellent service. I was hoping that your service program would offer specials and discounted pricing."

"The HVAC technician did not have the filters at the time of the scheduled service visit. We had to reschedule to another day due to the weather preventing the from completing the call in a timely manner. Not a big deal but we had to be home another day."

"Service Experts responds quickly to calls and scheduling maintenance. They provide accurate diagnosis and explanations of service problems."

"Very helpful, came early, good service"

"Very professional and friendly"

"High-priced"

"I have had several things done by Service Experts - attic duct work replaced, more insulation blown in and maintenance of my HVAC installed by another company for several years. They do a good and thorough job. Just recently a part for the outside unit was replaced by Ray, a knowledgeable and conscientous technician."

"A lot of new servicemen. Some not as knowledgeable as others."

"Excellent service"

"He did not give me my report. He said he would e-mail it and he didn't."

"I recommended you to my soninlaw Mr. lynd"

"Very thorough, very honest."

"fast service, everything clearly explained"

"Questions 5&6. We did not know that your service team was coming to or home until they called and said they were on there way. ?????????"

"Service men are friendly and informed."

"All was fine. There have been no significant issues. You have been late for bi-annual check up! At the last check up I was made aware of a Brocken electrical connection inside the unit. Only your techs get in there! I should not have been charged $100.00 to fix it, If these kinds of issues continue, I might shop for alternative! I have bought 2 new units from you and have your service for many yesrs!"

"Brad explained well what what we were paying for and when our new furnace would be installed,etc"

"Satisfaction with Daniel..my technician. He is the best!"

"Because you're affordable and professional. You take good care of my unit and your techs are very personable."

"Usually have no problems. The last man who came this past week and left the water on outside left. The water hose he had left the breaker out of the air conditioning outside. He absolutely did nothing compared to the rest of the people who have came."

"They were quick to assess the situation and very professional. I feel they were pretty reasonable in the price of a new heat pump."

"On time and excellent service"

"Ive been a service contract member for close to 20 years"

"Quality professional work."

"She was great."

"after initially being told that my 5 year old Lennox needed parts, they were still under warranty, but they could not be found and had no eta, a service rep reached out to Lennox who provided us with a replacement unit. So disaster was remedied, but it took two weeks during the coldest stretch NC has had in years!"

"Was so glad to get voice to give problem and was given an early appointment, that evening. Technician called in advance of appointment, earlier than expected, and completed work promptly. He was very pleasant, knowledgeable, and showed pics of problem and also one of fixed problem, and assured us system was in good working order."

"Technician, Daniel I believe, was great."

"above average (5) because I find the semi-annual routine check-in a good opportunity to identify serious issues at a reasonable price. only 6/10 because technician consistency is poor, and I commonly have to adjust things the tech did, i.e. the most recent visit left all my thermostats at blazing hot temperatures and in previous visits have left panels they removed off of my air-handlers (not returning my house to the condition they entered it at)."

"Because my problem was not fixed"

"Great Customer Service from Lisa Carcopo, Warranty Specialist and courteous & professional service from techs Ray, Fred & George."

"I THINK THE TEAM YOU HAVE IN PLACE DID A GOOD JOB ON EXPLAINING THE ISSUES WE WERE POSSIBLY GOING TO HAVE."

"Quality products and professional personnel."

"technicians very polite, informative, leaves work place clean, on time"

"Consistent high quality technicians who show me all identified issues, Terrence was fast and personao"

"on time, polite, excellent, efficient service"

"No follow trough in office---- Technician was great but arrived not knowing what the service call was about----so of course did not have the correct parts---electronic air filter replacement parts even though 3 office people verified what the appt was for. So my appt was between 10a and 12n----the tech left my home around 500p----so what ever appts he was scheduled for that afternoon never happened. So I assume your office people do not talk to one another---poor way to run a business-----a business you will not have for long"

"HELPFUL EMPLOYEES"

"The person who came was very competent and also extremely friendly"

"* Did not complete the primary reason I requested service: Well repair. *Overcharged for secondary reason I called: Faucet replacement. * Did not show competence in installation of faucet: Told me I would have to have the hole in stone countertop expanded when I was able to show how to get faucet in that hole. * After explaining why there was a water soaked spot 8" across in a felt mat under the sink, left it for me to clean up. * Extremely unfair pricing for services"

"We have had a past history with some issues."

"Every Service Experts technician that has visited our house over the years has always been very professional, knowledgeable, helpful, friendly and courteous. They always arrive on time."

"Your service and technicians are great!"

"The CSR (believe his name was Allen) was on time however I never had a follow up after the visit. I had requested a quote for replacing a 2 ton split heat pump with a 2.5 ton spilt heat pump. I did not get a direct number or contact for the CSR."

"Always proficient, professional and on time----resolves any problems"

"good and timely service, friendly technicians and team members"

"I called the morning after the most recent freeze. An elbow cracked on my well pump. I explained to you what was wrong. An appt. six days away was made. the day before, I called and indicated if it would save me money to combine adding a kitchen faucet installation, I would like to do so. the person who took my call said that could be added with no problem. Tim showed up on that day, checked the pump, made a call and concluded that he could not help me with the pump, but said he could install the faucet. The quote was double what I expected, but I agreed. He said at one point the faucet would not fit the holes in my stone countertop and suggested we install it at an odd angle or have the hole bored out to a larger diameter. After looking at the faucet for a few seconds, I suggested a way to have it fit and it worked. If I had relied on his expert opinion, it would have cost me quite a bit more. He installed the faucet in one hour, then left water that had run out of the original faucet soaking into the mat I had under the sink for me to clean up. When I expressed my disappointment the next day with a SE supervisor, I was told the pump should have been repaired. It was "an oversight". The $387 was the right charge, and combining it with the pump repair was not how pricing was done. The pump would have been an additional $407 plus tax. I expected good pricing and exceptional service, but received neither. I am very disappointed in SE."

"You have always been on time, courteous and professionals, and answered any concerns I have."

"Upon inspection, the gentleman who came out informed me that the circuit board and capacitor need to be replaced. I noticed myself that the capacitor is rusted. I asked why the capacitor was rusted and why the circuit board was bad. (Service Experts maintained the system in 7/2021 before I moved in.) The gentleman stated because it was old. The capacitor is 3 years old. When I asked him what steps should be taken in the future to keep this from happening, he stated "Then I won't replace it.""

"Had a problem with my older boiler and radiator system. Martin came out and knew exactly what was wrong. Was able to replace a broken feeder line to radiator as well as bleeding of radiators. Very friendly and professional."

"Able to come out on Christmas day and fixed problem with honesty."

"Hes polite, knows product"

"3 times I verified with your office as to the needs of the appt and the technician arrived without knowing the electronic air filter needed parts"

"Got the job done quickly"

"The first technician who came to replace the thermostat had no idea on how to wire the thermostat and after several hours was trying to leave saying that we need new wiring. The senior technician came and got it working in 15 minutes, with the existing wiring."

"Great Technician"

"Team member knowledgeable"

"Very pleasant and easy to deal with, and an especially nice technician :)"

"Same as answer #1"

"Very professional and friendly."

"Excellent service, good people."

"George said that he didn't have a complete solution to our upstairs heating problem but would get back to us after checking with the home office. He has not gotten back to us."

"Always able to reach them."

"On time, considerate and efficient."

"very difficult to get emergency service during a holiday week."

"Tech was 1 hour early. Very professional and helpful"

"Very poor installation of tankless (Robert). Very poor follow up service by Robert. Tankless has not worked properly since install. Have had multiple people come out to check issues."

"Repair completed and satisfactory Pricing for the service/repair was not fully transparent, had to remind about 15% discount (still not sure that was applied) and $50 off"

"Great customer service"

"Excellent service on weather related water problem. Did not rush late day visit, in spite of more pending calls."

"Usually very good people"

"The technicians who perform our HVAC services are always knowledgeable, professional, and courteous. No job is too small."

"Good service for a fair price."

"I provided the rating because I haven't had any issues or concerns with any of my visits or scheduling so far and don't expect any issues in the upcoming months. I will gladly recommend Service Experts to anyone that will listen. KUDOS!"

"Service personnel are more interested in selling your product than actual doing the job."

"Service is very good and your techs dont try to upswell anything"

"This was the worst experience I have had with your company. The techs were nice but I felt more like it was a sales call than service"

"We've had great experiences with your staff."

"Terence was on time and did excellent work to restore our heat"

"I've used Service Experts for many years. They've always been timely, professional and have done excellent work."

"They came on time, they were very protective on my home and did a great job on a very clod day."

"The service was on time, all the services were explained in good understandable terms and the technician was very personable."

"The service had to be cancelled due to shortage of staff and cold weather emergencies... So just rating everything middle of the road."

"Always happy with the service but some of the items on the job were not finished--vapor barrier is incomplete, surge protector was not installed and the UV light was also not installed but we are hoping we hear from someone this week,"

"polite and professional"

"Tech is greatest!"

"Tech arrived last minute at 10 on 8-10 timeframe. Was supposed to be first stop. Was very slow, took an hour to complete service. Suspect but cannot prove tech busted water line fitting under house. Without water for days during Christmas holidays."

"Service Experts is reliable."

"Reliable timely service and knowledgeable technician"

"The duct cleaning including with new HVAC purchase is helpful. But others have washed the vents vs. just vacuum, there was initially some confusion about whether sanitizing was included. And something (condensation?) left water marks on two of the ceiling tiles in my downstairs ofc off garage that I am having to use Kilz and ceiling paint on."

"I was told at the time that I authorized thenwork to be done that the trench would be backfilled and then when they finished the work I was told "we don't do that" by the guys who did the actual work."

"Tech was excellent and kept me informed at all stages."

"Honest employees."

"Timely reliable service"

"Tim did a good job, and was a pleasure to work with."

"Repairmen showed up 2 hours late. Show time 2 pm - 4 pm. Showed up after 6:30 pm."

"You provide exactly what you advertise. Rashon came out on Dec. 20th, and did a magnificent job, almost like a son. He completed the work quickly and expertly . Our house is very old, but he handled everything as if it were brand new."

"Service Experts has always been very good to deal with. Upfront, no trying to up-sell, just good service."

"reliable; but always trying to sell upgrades"

"Professionalism and knowledge"

"On time and reliable"

"Reliable service"

"Sensor finally got fixed and everything is working well. But I wonder why it had to take three visits to do it."

"We have asked repeatedly for both of our units to be serviced together to avoid having to reserve time twice a year. You won't do that. The technician said that someone would call us to set up a time to come and check the other unit because we have a musty smell coming from it. Of course no one has called us to set a time up for a service call."

"Quick, efficient, and courteous service. That why I would recommend."

"Technician was very honest with me and saved some money. The Technician could have done the work and charged me twice...it is nice honest people still exist."

"I have paid twice for a no fix-humidifier still not working."

"The technician said he would have someone contact me to discuss my hot water heater. I'm still waiting."

"I bought a brand new system in 2016 the salesmen assured me it was a high quality and durable unit. Its been nothing but problems and even though parts were warranties the first 5 years labor was not and very costly. I pay 14$ a month and was told the service calls would be free. Still I was charged 87$ for the repair to look at it and tell me it needed a blower motor! He said the fee to come to my house was waived but not for him to look at it for 15 minutes? WTF? Now its 87$ to drive to my driveway and then another 87$ to look at my unit? When I called them service line I requested a manager call me and talk to me MONDAY and here it is Thursday and I havent heard from anyone noir have I heard when the part will be here and replaced! The same blower motor that had been replaced in august of 2021 is point of warranty of course and caught fire I had to put it out with an extinguisher and then cut the circuit breaker power. Now the coldest week of the year I have no heat and my outside unit cant even get the auxiliary heat it needs so it doesnt malfunction like before. Your company sells shit units then uses shit replacement parts has shit people do shit installs and then shit people charge me as much as Much as they can by hook and by crook! Then you people don't even have management contact me as requested. Im going to keep the dangerous blower motor that caught fire and contact a lawyer because I smell more than just smoke in the hallway Im thinking class action and soon as your other customers start begetting contacted. I suggest somebody get off thier ass and call me ASAP!!!!!! Im going to put you guys on full social media blast for your shit service shit products and shit service!!!!!!"

"Advantage plan is awesome."

"You cancelled on me twice!"

"Quick, same-day response. Good interaction with people on the phone. Competent, patient service technicians."

"You are reliable and on time."

"For 30 years Service Experts has cared for our heating and air conditioning units with honesty and reliability."

"The service member was great and explained everything"

"Dependable, consistent, and well trained."

"The service was great!"

"Very courteous and helpful."

"they did a very good job"

"Although I believe the service was good, most people I know already use their favorite companhy"

"Corrected the problem right away"

"I am very happy with our service with your company."

"Already filled in before. As a not our service guy did a fine job. Knowledgeable, courteous and just a nice guy..."

"Plumber was very polite & honest. I appreciate that."

"Good quality service"

"The technician was on time, very competent. He cleaned and serviced unit, put new filters in on the inside of my house and recommended several improvements I should think about doing but was not pushy. I think they were all good ideas, but I am now a widow living on half the income I once had and cannot make the improvements, yet he was very courteous and professional."

"Did not fix the problem. New unit installed by your company. 2 service calls in 1 year and still not operational."

"Have had good experiences with service calls and support"

"Rocshawn Jacobs and John Guiliams did a great job!"

"To date, your company has not mislead me."

"Tim and JOHNNY did the job that they came for"

"Always good service"

"Bryson was excellent, very thorough and patient."

"Satisfied with work done."

"Always good service with good techs."

"Tech came as soon as they could and did what I expected them to do in timely fashion. Answered my questions well. But I still wonder why it took three visits to finally diagnse and fix issue. (Also note this form would not let me change or add phone number.)"

"During my semi-annual maintenance, I was informed that I had multiple issues with a unit and the preliminary repair would be almost $800. They scheduled a visit with a sales rep the next day for discussions on a replacement. Upon leaving, both the "bad" unit and the remaining good one were both left without power and I had to wait until the next day to get someone in to turn it back on. The sales rep was fortunately able to get the working unit back on so the service call was a cancelled. An independent contractor who owns his own HVAC company paid me a visit and provided a different issue that was much cheaper, and also provided a quote on replacement lower than Service Experts. He also let me know that the Seer 14 scare tactics of doing things by EOY are a lie because they can still be installed after January. The "let me call a friend and see if I can get this price down" play is predictable, and your competition does it to. This will be my last service call with Service Experts."

"Arrived on time and fully explained their findings. Very professional."

"I wasnt thinking about the answer to this question."

"I have always received prompt response to my needs and very good customer service."

"Generally good service"

"Called Service Experts afterhours that our heat was office. They made an appointment in 2 hours. The technician arrived on time and the heat was back on in less than a hour."

"Come on time and check system and advise the results"

"Your tech should automatically put on shoe covers when entering a household.! And not have to be asked to do so."

"Prompt and Efficient"

"They do a good job"

"Quick professional service"

"Service Experts used to be a much better company but has become less dependable in the past year or so. Im not sure if there was a change of ownership or changes due to staffing problems but emergency service calls that used to occur same day are now occurring next day. Service Experts used to call and prompt customers to schedule routine inspections. They no longer do this. Im assuming the company is hoping customers will forget to schedule services they have already paid for. The only reason I continue to use Service Experts is because the service technicians do a great job."

"In July 2017, I was sold a 3 ton Lennox HVAC system which has failed due to a heat transfer part rusting, cracking and creating a CO2 emergency. Iwas told the parts are still under a 10 year warranty, but they can NOT locate the part needed, nor do they have ANY idea when it might become available. So I was offered an "Advantage Plan" which would replace my unit (with ANOTHER Lennox!) and cost me a mere $27,000 over a 10 year "plan" period. Perhaps they could provide "Expert Service" by taking the part off of the "new" unit and using it on my 5 year old unit which is already rusted out...."

"Service is typically very good. Sales pitches, not so much."

"No problems scheduling, service person onetime, neat and clean, knew what to do."

"Arrived on time and worked very efficiently"

"Seems to do a good job"

"Have been with you for years"

"Prompt. polite and gave a clear explaination of the issue."

"I like the maintenance service provided by the technician-Darielle."

"I have always had the nagging sensation that the service calls were just a ploy for more sales (you send out a tech and a salesperson in two separate cars, wearing two different uniforms) but it really came clear when he tried to sell me a lease which would total the price of three BRAND NEW systems over ten years. Do people not do the math and realize that 250 a month over ten years is THIRTY THOUSAND DOLLARS? Unless youre giving me an entirely new installed system every three years, Im just throwing away twenty thousand dollars ( 66%) when a new system would outright cost ten thousand."

"Professional, pleasant, and knowledgeable people"

"Caring"

"The service was excellent."

"I have been with them for years and have a maintenance agreement. My checkups are scheduled and the techs are good."

"Efficient and effective work"

"Very good service"

"very please with service"