Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 16,923 Reviews
jake L.
raleigh, north carolina
"Service was excellent"
hector B.
wake forest, north carolina
"Great service , techitian was courteous and knowledgeable and provided good explanation of the work performed"
lewis W.
cary, north carolina
warren H.
raleigh, north carolina
"Good service, as expected."
mary G.
garner, north carolina
"Tech was on time, very efficient and professional."
carol A.
raleigh, north carolina
"Richard was knowledgeable and thorough and pleasant."
christina S.
raleigh, north carolina
"Your technicians were on time, polite and competent. They worked hard and left the site in good condition."
dora A.
durham, north carolina
george M.
raleigh, north carolina
"Ray is a responsible,knowledgeable, polite technician. I ask that for him to do the service call because I can rely the work will be done correctly."
stacy S.
raleigh, north carolina
"Quality work"
curtis B.
durham, north carolina
"Juan what is respectful and knowledgeable I felt very comfortable with him in my home"
elizabeth F.
chapel hill, north carolina
"John was helpful and informative, and I learned a lot about some things that need to be remedied."
mark Z.
chapel hill, north carolina
"Friendly, competent and professional service"
jim C.
cary, north carolina
"Very professional. Explained what was done and showed pictures of areas of concern."
marissa P.
durham, north carolina
george F.
cary, north carolina
"No pictures of problem that takes 7000+ to fix"
stephan B.
durham, north carolina
"clean and friendly good service"
michael V.
clayton, north carolina
"outstanding service always!!"
george B.
raleigh, north carolina
"Juan was thorough and professional. He fully answered all the questions I had about our systems and took the time to explain the status each component that was tested."
kenneth T.
raleigh, north carolina
"Daniel did an excellent job explaining everything he did and was very thorough."
michael R.
chapel hill, north carolina
"Stephen Swaney and his associate did and excellent job following up on our duct replacement where the ductwork connection to registers was left uncleaned. They were able to complete the work during the routine pressure blast of the HVAC system"
robert W.
garner, north carolina
martha L.
raleigh, north carolina
peter L.
holly springs, north carolina
"Very knowlegeble tech."
david B.
cary, north carolina
"Good Job"
bennie W.
fuquay-varina, north carolina
"Easy scheduling. Efficient and responsive technician. Timely identification and problem resolution!"
john L.
raleigh, north carolina
keith B.
chapel hill, north carolina
"Our Tech, Andy, provided excellent service but he was unable to provide complete service due to an admin foul-up about our Advantage Program membership. Consequently, we will need to have another service call to complete the maintenance."
gary G.
raleigh, north carolina
"Ryan was an excellent technician for my plumbing needs. He answered all my questions. He explained what he was going to do and at the end went over everything he did. Also, showed pictures of his work and a report card."
grant S.
apex, north carolina
"On time, job done, friendly and courteous technician"
john S.
raleigh, north carolina
"Technicians seemed to know what they were doing. He answered questions and explained things so that I could understand it. He fixed a problem with my thermostat setting that previous tech could not."
john K.
raleigh, north carolina
"Helpful. Clean. Cafeful. And so freakin nice"
st giles C.
raleigh, north carolina
george D.
raleigh, north carolina
"Called ahead, arrived on time, very polite, courteous, and professional. Went right to work, I watch and was impressed with how knowledgeable and well trained he was. A good experience all around."
bob T.
raleigh, north carolina
"Zachary was polite, had vast knowledge and I appreciated that he did not try and "Upsale" me. ,"
catherine R.
youngsville, north carolina
"I can tell there are changes in process and the result is that our system was repaired in the timeframe we needed it to be. Patrick and his helper were professional, friendly and knowledgeable and saw things through to resolution. We really appreciate it!"
wes J.
clayton, north carolina
"competent, on time, personable"
wes J.
clayton, north carolina
"competent, on time, personable"
herman W.
raleigh, north carolina
connie G.
raleigh, north carolina
"Daniel was so informative and polite. He knew exactly what the issue was and handled it quickly."
lin W.
durham, north carolina
floyd K.
raleigh, north carolina
chuck F.
raleigh, north carolina
"Thye rep knows the equioment except he told me the iComfort gets its outdoor temp from the internet. zif so, why does it register over 100 degrees when the sun is on the outdoor unit?"
adam B.
raleigh, north carolina
"Good job"
bill W.
raleigh, north carolina
"Your technician Hayes did a fantastic job and he also demonstrated his expertise at my mother in law's home a few months ago. He is an outstanding representative for your company and you definitely need to consider him a high valued employee. His personable and thorough approach to the tasks at hand are at an extremely high level. Please do everything you can to keep him on your team and I would appreciate keeping him as our technician going forward. Thank you! Bill Winstead"
phillip B.
durham, north carolina
"I have received numerous texts and emails confirming that it is time for my prepaid Fall heating service for the two Lennox systems we purchased via Service Experts. I was actually charged twice this past month, along with a service visit charge of about $86. Service Experts told us this was NOT under warranty but Lennox fixed it under warranty since it had been replaced once before (during its 10 year warranty). This morning, Martin informed me that their records indicated that I had not paid since May and wanted me to enter a new service contract. I told him that was a lie, declined to sign yet another contract, and asked for a refund for the past 6 months. I also called the Raleigh office and asked for a refund."
howard C.
raleigh, north carolina
carol C.
clayton, north carolina
terry F.
raleigh, north carolina
"He never put shoe covers on"
shawn S.
garner, north carolina
"Marvin educated me about our system and took care of the problem quickly and efficiently."
joseph C.
youngsville, north carolina
"He quickly diagnosed the problem and fixed it. Gas to furnace had not been turned back on after the last inspection on Sept. 11."
bernie M.
raleigh, north carolina
"Ernest is trust worthy and very professional!"
richard H.
cary, north carolina
"Staff was knowledgeable, professional and courteous"
howard H.
cary, north carolina
"Prompt curteous service."
bennie V.
cary, north carolina
"Price estimates on some future work."
stacy B.
hope mills, north carolina
"The technician pushed the service contract. Figuring out the cost per month of a service contract versus paying in cash, it would almost double the cost. I would question the reliability of the unit."
janice W.
raleigh, north carolina
"Thank you for sending Tim Ivy to me. He listened to my concerns, was understanding, and allayed my worries. I trust that he will be able to complete the job when the required parts arrive and are installed."
howard C.
raleigh, north carolina
"Prompt, courteous. Provided all information we needed after equipment inspection."
maggie R.
raleigh, north carolina
donna B.
raleigh, north carolina
"Technician was as quick as possible. Very professional."
anthony C.
raleigh, north carolina
mumtha S.
apex, north carolina
"The technician was very professional."
dwayne D.
wendell, north carolina
"Great observation allowed him to come up with the best commendation and solution."
hattie P.
raleigh, north carolina
"Prompts, courteous, respectful."
marshall H.
durham, north carolina
"Technician (John) was on time. Got right to work and found the problem right away. Excellent service. When we need a plumber, please send him. Will recommend this company and John to anyone."
christina S.
raleigh, north carolina
"Your technicians were very courteous, communicative and competent."
leo P.
garner, north carolina
"On time, very knowledgeable about what they were doing. Easy to talk too. Answer questions to my understanding"
al W.
raleigh, north carolina
bennie V.
cary, north carolina
"Ryan was very knowledgeable of his craft and explained in detail what was needed in the future."
stephen S.
raleigh, north carolina
"Juan and Josh were extremely courteous, informative, and knowledgeable."
judy D.
wake forest, north carolina
deborah B.
cary, north carolina
carol I.
raleigh, north carolina
"I dont know who this tech Jorge is, but we last had service in June by Shannon. Our check was lost by our local service experts, the tech quit, and we our bank account was continually overcharged After 18 years as a customer, weve cancelled our service contract & will never use your company again!"
wanzo H.
raleigh, north carolina
"Polite and knowledgeable."
ruth L.
raleigh, north carolina
"Mustafa is the best, always send him to our house!"
angelaurelio S.
chapel hill, north carolina
"I called and the service I needed was scheduled for the very next day. The problem with my water heater was identified and I receive adequate explanations and information to decide what solution to choose."
malissa O.
raleigh, north carolina
"Daniel was a breath of fresh air compared to lat technician."
carolyn E.
cary, north carolina
"Hayes Hall listened to my explanation of the problem, identified it and then explained well how the problem could be solved."
norma M.
raleigh, north carolina
"Service Rep, Mustafa was on time and worked very efficiently. Explained the "needs" for next service."
joaquin D.
chapel hill, north carolina
bob H.
cary, north carolina
"Hayes did a thorough job, then explained everything in detail and went above and beyond."
kevin W.
durham, north carolina
"Yes, very good! Thank you!"
lynda T.
durham, north carolina
"Josh and Shawn went above and beyond trying to come up with a solution to have this HVAC install"
connie T.
fuquay-varina, north carolina
"Ryan was excellent would recommend him"
lynda T.
durham, north carolina
"Josh and Shawn went above and beyond trying to come up with a solution to have this HVAC install"
margaret R.
durham, north carolina
"Technician arrived as scheduled, was professional and completed work in a timely manner"
terry S.
raleigh, north carolina
arthur G.
cary, north carolina
"I have two furnace systems, and i only see a single furnace report. He looked at both, but nothing about the system in the attic. I also told the person that set up the appointment that i had two seperate systems."
fred S.
raleigh, north carolina
"Arrived on time & got the job done."
janet S.
durham, north carolina
david M.
cary, north carolina
carolyn W.
raleigh, north carolina
jamie H.
raleigh, north carolina
"I could tell Juan was the right person for this job. His explanation of everything he was going to do made perfect sense."
cesar M.
clayton, north carolina
"Very knowledgeable and takes the time to explain what he is doing?"
donald C.
raleigh, north carolina
"Fixed problem promptly."
joe J.
raleigh, north carolina
"speed of response and skill level of Technician (Richard)"
katherine B.
raleigh, north carolina
"Zack was friendly and professional and did a nice job, I think."
stacy H.
timberlake, north carolina
"Very pleased"
gene P.
wake forest, north carolina
"gREAT SERVICE AND FIXED THE ISSUES."
richard H.
cary, north carolina
"knowledge of topics"
anna W.
raleigh, north carolina
"very respectful. Arrived on time. communicated his purpose for the visit"
ray B.
raleigh, north carolina
karoline M.
chapel hill, north carolina
"prompt, courteous, problem was fixed"
judy D.
wake forest, north carolina
shane F.
raleigh, north carolina
"The technician was wonderful. He was polite and courteous as well as efficient. He took time to explain the issue and how it was corrected."
shelia T.
raleigh, north carolina
"Good service with service experts. Experienced, reliable, dependable, loyal to customers. Friendly staff & technicians."
sandra M.
apex, north carolina
pearl L.
durham, north carolina
"Both Hayes and the other technician were very professional, caring and kind. They took their time to explain everything they did and showed me pictures to further explain to me."
everett C.
clayton, north carolina
"Ricky Williams is a awesome technician"
bill S.
littleton, north carolina
"Andy did a great job. He spent a good amount of time making sure system ran well and was clean."
douglas B.
chapel hill, north carolina
ruth C.
raleigh, north carolina
"Brooke is a great ambassador for your company. She arrived promptly, was very professional and completed the service with great efficiency."
van M.
raleigh , north carolina
"Brooke is always helpful & easy to work with."
mary K.
cary, north carolina
"My service person was very professional, kind and finished on time."
carolyn L.
durham, north carolina
"He was very professional and explained everything he did he also help me with my thermostat that was leaning off the wall."
deets H.
raleigh, north carolina
"Service technicians are among the best ever."
paul G.
wendell, north carolina
"He came on time and was very pleasant and knowledgeable"
chris T.
raleigh, north carolina
"still waiting on a manager conversation that I request to the technician when he was here. he said he would put in a note."
francis S.
raleigh, north carolina
"tech was very effecient"
leo P.
garner, north carolina
"Young man was very pleasant and respectful. Very knowledgeable and honest. He was patient and explained everything n detail. When telling me what he found, the cost?? I believe him. good health and many blessings. He a star , doing God's work, serving . Thanks!!"
manas P.
morrisville, north carolina
deborah J.
apex, north carolina
"I am providing this information because Stephen Swaney and Cameron were AWESOME!! It was like having my sons in my home, they were very professional, but oh so nice. Your company should be very appreciative to these two young men. They are an asset to your company. I would give them a 15 rating if I could."
cynthia A.
chapel hill, north carolina
"Service has been great, but really, you have to send out a tech to fix our thermostat whenever we have a power outage."
larry J.
raleigh, north carolina
r K.
holly springs, north carolina
"On time, resolved the issue quickly and correctly."
patricia M.
fuquay-varina, north carolina
"Timothy is very knowledgeable and polite."
alena W.
raleigh, north carolina
"Ray was knowledgeable and found the issue."
ray B.
raleigh, north carolina
randy M.
raleigh, north carolina
beth S.
chapel hill, north carolina
"Tim is very knowledgabe and caring. Plus, he diagnosed and fixed the problem."
sergio B.
wake forest, north carolina
"i was promised an email with a report of the visit findings and recommendations and i have NOT yet received the email"
linda W.
raleigh, north carolina
george K.
apex, north carolina
"Tim Ivy did an excellent job with the seasonal service. He was very knowledgeable and thorough, and went above and beyond to answer all our questions and give us important information about our unit."
linda L.
raleigh, north carolina
"I called at 7 pm & told Karen my air conditioning was not working & Marvin was at my house by 8:10. They were both very kind & efficient at their jobs."
cindy H.
raleigh, north carolina
delores C.
cary, north carolina
"He was friendly, efficient and through."
robert G.
raleigh, north carolina
"First class treatment"
jacques M.
raleigh, north carolina
marilyn W.
raleigh, north carolina
"On time. Friendly and professional."
jeanne C.
raleigh, north carolina
"daniel was very concerned as to whether or not my NEW heat pump was a leak!!"
pamela P.
raleigh, north carolina
romario R.
raleigh, north carolina
barbara S.
garner, north carolina
"Were please with service"
delilah H.
raleigh, north carolina
"Lorenzo was very professional & explained all his results. He is considered of the customer."
charles S.
raleigh, north carolina
charles S.
raleigh, north carolina
conroy H.
apex, north carolina
judy D.
wake forest, north carolina
doug J.
fuquay varina, north carolina
"JIM was very responsive to questions, prompt with notices of arrival time, and respectful in his dealings with us."
cynthia S.
morrisville, north carolina
"Juan was in and out and fixed the problem. He had the part required on the truck. We have used Service Experts for three years now, along with the maintenance program which has been a lifesaver. Thank you!"
tom D.
raleigh, north carolina
"The tech notified me ahead of the service visit and they arrived on time. He did the thorough service and answered my questions."
paul P.
raleigh, north carolina
st giles P.
raleigh, north carolina
mark S.
raleigh, north carolina
jerry F.
roxboro, north carolina
"Very Experienced tech."
alice H.
raleigh, north carolina
"Daniel is wonderful and I'm always glad to see that he is my technician. He's polite, kind and very thorough. I always feel good about my HVAC system when he works on it. You are VERY fortunate to have him as an employee!!!!!"
tom A.
cary, north carolina
"On time, courteous, thorough, explained what he did, and projected confidence. I would request he is my permanent service technician. After 2 bad techs this guy was superior. Thanks for sending him."
susan L.
garner, north carolina
"Left my hose in the yard"
robert H.
cary, north carolina
"My concern was addressed."
ed M.
cary, north carolina
"Martin and Andy did super nice and did a great job, took their time to be thorough, and answered my questions explained everything."
craig T.
raleigh, north carolina
"excellent service"
sharon W.
raleigh, north carolina
"The technician showed within the time frame"
patricia H.
raleigh, north carolina
"Your people are always prompt and courteous and, if there's any question, are immediately helpful."
joseph C.
youngsville, north carolina
"Lorenzo was by far the best technician I have ever had working on my systems!"
bryan K.
raleigh, north carolina
james H.
raleigh, north carolina
ben B.
apex, north carolina
alexander B.
raleigh, north carolina
"Professional and courteous."
anna G.
durham, north carolina
"Richard was very courteous and knowledgeable in what to do to fix the plumbing issue left from work done the previous week. I will ask for him again of I ever have issues."
victor R.
garner, north carolina
viki J.
cary, north carolina
"Good service, prompt attention to our problem."
alfred W.
raleigh, north carolina
"The Techinician Lorenzo Puentes did a great job."
thomas D.
raleigh, north carolina
"Zachary Massey was very professional and knowledgeable while working on our system and made sure tune-up was completed as expected. On such a hot day, we appreciate him doing all to assure continued comfort!"
john M.
cary, north carolina
"Daniel was excellent"
laura A.
raleigh, north carolina
kevin G.
apex, north carolina
"Always excellent service provided."
james W.
cary, north carolina
raymond F.
holly springs, north carolina
"My drain pipe is not the appropriate size for my unit and also clogged beyond repair. Technician was able to temporarily repair it but I was told it will happen again soon. SO WHY DIDN'T YOU REPLACE THE LINE O START WITH! So now I paid $400 to unclog a drain and I got to pay an additional $350 to replace the drain that makes absolutely zero sense I would have waited an extra day if needed to save $400. The option wasn't even given to me until when the technician was leaving. I should have been told all different options before service was actually started."
bill K.
raleigh, north carolina
"Patrick is very knowledgeable, dependable and is someone you can trust to work on your HVAC system. Unlike other service techs we have had visit our house over the last 15 years from Service Experts. Patrick is a try Service Expert, by definition!"
irvin P.
raleigh, north carolina
kathrine M.
cary, north carolina
nigel L.
cary, north carolina
"Operator was competent professional and friendly. He answered my questions and completed all the expected work in a timely fashion. Also this technician has been here once before but remembered it well."
larry G.
cary, north carolina
"Ray as with all the service expert techs was very professional and courteous. However, it seemed the gun was jumped as it was to early for the HVAC maintenance which is now scheduled for Oct."
thomas Y.
raleigh, north carolina
"Very thorough and explained options."
dennis T.
apex, north carolina
"technician was awesome, he explained every detail of problem and solution taken"
john P.
holly springs, north carolina
pamela P.
raleigh, north carolina
michael L.
raleigh, north carolina
catherine C.
holly springs, north carolina
"Todd was great! Was hoping for a lower price."
edward A.
chapel hill, north carolina
"Good service but I would like to see more measurements and data."
mari A.
wake forest, north carolina
"Control board needed replacing after three years and I had to pay for the labor. It about 10 minutes to install the board and I was charged $289 for the labor. The technician answered questions about my comfort with your systems without asking me."
william H.
apex, north carolina
roscoe P.
raleigh, north carolina
ronald T.
cary, north carolina
"I always get great service from SE. I get especially good service from Daniel Brown. He is extremely professional and pleasant. I have requested him as the returning service professional."
john M.
raleigh, north carolina
"Mr. Bunch is an expert at his job. He is also polite, careful and willing to answer any questions."
willie P.
durham, north carolina
"entire visit was a WASH!!!"
michelle M.
raleigh, north carolina
"On time and very nice and explained things well"
joseph M.
chapel hill, north carolina
"Excellent explanation of the issue and review of related issues."
elaine J.
raleigh, north carolina
"very satisfied - assume 10 is very satisfied and not very likely"
william D.
garner, north carolina
"Efficient and professional."
isidoro S.
holly springs, north carolina
"Technician was very professional."
vicki W.
raleigh, north carolina
mark Z.
chapel hill, north carolina
"Response time in setting up a an appointment is fast. Today I was able to schedule for same day. Brooke is awesome. She knows her stuff and is a pleasure to have in my home and working on my water system."
walker R.
raleigh, north carolina
"Knowledgeable, thorough and efficient. Did not try to sell me on additional repairs or services."
patrick F.
cary, north carolina
"Quick response time, professional staff."
don F.
raleigh, north carolina
"an expensive repair quote"
kevin F.
durham, north carolina
"Next day problem solved!"
charles S.
morrisville, north carolina
maurice B.
durham, north carolina
"Very professional"
don M.
sanford, north carolina
bonnie M.
garner, north carolina
"Always have a good experience with Service Experts technicians. They are knowledgeable and personable. Products are good quality."
thomas S.
raleigh, north carolina
"knowledgeable, discovered a glaring safety issue."
sharon R.
pittsboro, north carolina
wendy W.
durham, north carolina
"Technician was professional and knowledgeable."
julie T.
raleigh, north carolina
"Professional and thorough."
durwood W.
clayton, north carolina
"Big thank you to Michael Garcia my commercial guy for making this happen without him I wouldve been down for two weeks after talking with Michael. He made it happen in the day."
margaret P.
raleigh, north carolina
"Lorenzo thoroughly answered my many questions about the hvac system."
susan K.
raleigh, north carolina
"Repaired in timely fashion, clean and polite."
helen H.
raleigh, north carolina
"Ricky came on time and seemed to do a thorough job of analyzing the problem. By the way, with regard to the codes at the beginning of this survey, you don't give out receipts any more. If I have the codes somewhere, I don't know where."
jim F.
cary, north carolina
margaretta Y.
hillsborough, north carolina
"Technician troubleshot my thermostat (which was not allowing clock changes)had to take it down to factory settings. He explained so much about itMUCH better than the installers did."
ryan N.
raleigh, north carolina
"Everything was great. Pat and Will were efficient, professional and took the time to do a great job on a holiday."
marjorie K.
raleigh, north carolina
"efficient and courteaus"
bruce B.
garner, north carolina
"Technicion was pleasant, honest and appeared to be knowlegeable"
linda S.
garner, north carolina
shelia T.
raleigh, north carolina
"Very knowledgeable, professional friendly"
marsha T.
fuquay-varina, north carolina
"Because you always provide professional service"
william E.
durham, north carolina
"We just had entire upstairs system and duct work replaced over a course of 3 days. Our team of Richard Laskin, Mukuna Nyembwe, Wilkings Brea, and Brendan Caldwell were great to work with. They were punctual and worked non-stop to get the job done. Richard as our foreman, was able to communicate important info in a way that we could understand. Very polite, appreciate the clean up also."
amanda P.
wake forest, north carolina
james M.
raleigh, north carolina
david C.
durham, north carolina
"Zach was friendly and helpful."
dick D.
raleigh, north carolina
margaret B.
apex, north carolina
"The technician totally answered any questions we had and did his work quickly and efficiently."
fredrick W.
mebane, north carolina
colleen B.
durham, north carolina
"Thorough, knowledgeable, polite service"
patricia A.
hillsborough, north carolina
"Mr. Smith answered all of questions asked. He give me an education on air conditioning break-down prevention. He appeared to knowledgeable about his vocation."
eugene W.
raleigh, north carolina
phillip S.
raleigh, north carolina
"John was on time and took care of yhe issue quickly."
robert G.
raleigh, north carolina
"Arrived on time. Did the work as promised."
mary K.
cary, north carolina
"The person that corrected the mistakes made during installation was very professional, kind and knowledgeable."
thalia B.
chapel hill, north carolina
"Very qualified and polite"
shayne G.
cary, north carolina
michele L.
raleigh, north carolina
"The technician sent checked all parts before determining our problem and fixing it."
jeanette H.
raleigh, north carolina
"Efficient, personable service"
jose V.
raleigh, north carolina
"Ray Bunch addressed all concerns and gave clear satisfactory answers. The 4 ton system purchased is oversized for the existing air return ducts size, designed originally for a 3 ton system, as we knew from the beginning. However Ray Bunch set the blower speed and the gas pressure to the minimum acceptable for the system and for the comfort in the house. The system works well now for cooling and heating. The project is completed. The rating is not 10 because the blower does not run at variable flow as guaranteed by the sales person, and mainly because the installation on Aug 3, 2023 was terrible: wrong units installed, shot-circuit left in the furnace's fused switch box, water leak, no heat from heat pump, system not tested at the end of the day. Four more technicians came after the installation until completion of the project today."
karen S.
pinehurst, north carolina
"We asked for insulation quote in the attic he stuck his head in the attic for seconds and wanted to spend his time in the crawl space telling us that we needed duct work replaced which we do not."
phong L.
raleigh, north carolina
"Excellent friendly!"
pringle T.
chapel hill, north carolina
douglas B.
chapel hill, north carolina
ivey c.
rocky mount, north carolina
"Tech was promptly on time, communicated arrival and completion and offered recommendations."
linda S.
garner, north carolina
joan G.
raleigh, north carolina
garlie Y.
raleigh, north carolina
jim F.
cary, north carolina
"Stephen and Shawn did a fantastic job for us. They were knowledgable, respectful of our home and my wife and I, and were courteous and friendly. They readily answered questions we had. The only negative has nothing to do with Stephan or Shawn. Why doesnt Service Experts provide before and after photos of the inside of air ducts when doing air duct cleaning? Other companies do. We will keep this in mind before hiring Service Experts for our next air duct cleaning in 5 years. Thank you."
charles G.
durham, north carolina
"Very professional and timely"
christine P.
knightdale, north carolina
"Technician was very knowledgeable and courteous. He's the best technician I've ever had sent to the house."
roy N.
raleigh, north carolina
"Marvin was on time, efficient, answered a lot of my questions and provided me with useful information regarding my unit."
newton J.
chapel hill, north carolina
mike G.
apex, north carolina
"Was able to contact a customer service rep quickly. Scheduled a tech for a service call same day...excellent all the way around."
susan W.
cary, north carolina
samuel W.
youngsville, north carolina
"1) the chick over the phone sounded hot. 2) great service from Daniel."
dan A.
raleigh, north carolina
"Service was difficult to schedule, and was more expensive when the tech arrived due to a change in parts which was not communicated to me."
warren E.
louisburg, north carolina
"The technician (Patrick Sauter) was great. He was professional, thorough, courteous, and followed through until all problems were completed."
john B.
wendell, north carolina
"Reliability and plumbing knowledge."
herbert D.
louisburg, north carolina
"Prompt and very professional."
louis D.
raleigh, north carolina
"Excellent Customer Service"
allan N.
wake forest, north carolina
"Mustapha was very knowledgeable and polite."
whitney M.
apex, north carolina
"Excellent Customer service and explanations from Mr. Hall"
maggie P.
raleigh, north carolina
"on time, pleasant, explained the issue and the options"
rose B.
raleigh, north carolina
"Great technician who explained everything in an excellent manner."
bill M.
hillsborough, north carolina
"Ray did an excellent job getting system working again and explaining to me what had happened"
bill C.
raleigh, north carolina
"Tech provided complete info on job and made several recommendations concerning things that might yet have to be done & possible options on addressing those issues."
tommy N.
durham, north carolina
"provide excellent service and knowledgeable about his job"
daniel D.
raleigh, north carolina
bill K.
raleigh, north carolina
"Patrick showed with his background and experience to fix the problem left by your previous crew that visited us during a recent maintenance call. Very impressed with Patrick and he was very thorough!"
talyse M.
siler city, north carolina
"He was very friendly worked very hard and diligent. He was a pleasure to have- Josh stopped by to check in on him And they were both very awesome very very friendly. Have had nothing but good experiences since we have been serviced by this company."
lisa G.
cary, north carolina
"Prompt and pleasant. Met expectations of project and on time."
roland G.
raleigh, north carolina
julie D.
cary, north carolina
wilma S.
raleigh, north carolina
"Quick response. Very efficient, courteous, and knowledgeable"
thomas L.
raleigh, north carolina
"Thorough, kind, patient, respectful, attentive. Problem with solved within a few hours of calling for a reasonable price and was very pleased with the technician himself."
quintin L.
louisburg, north carolina
"This makes the 2nd time there was a no call no show."
pamela P.
raleigh, north carolina
laurence H.
rolesville, north carolina
carol I.
raleigh, north carolina
"Tech refused to service unit, claimed we declined service & the local office claimed they lost the check we gave the tech! It took 2 months to determine exactly what happened After 18 years as a loyal customer we feel its time to find a different company"
everett C.
clayton, north carolina
"Technician, Ray Bunch was awesome"
narinder K.
morrisville, north carolina
"Timely & quick. Great costumer service."
roger M.
raleigh, north carolina
"Excellent service."
suzanne M.
raleigh, north carolina
"Quick response and resolution of the problem from earlier in the week."
natalie B.
raleigh, north carolina
"Two technicians arrived. They were both very nice, assessed the job, gave me a price and got right to work. They were done quickly, relit the water heater, left no mess!"
david F.
cary, north carolina
john M.
carrboro, north carolina
"After replacement part arrived, very prompt service."
bennie W.
fuquay-varina, north carolina
"Timely technical analysis of under performing ac unit, immediate identification of faulty part, verification of part on hand and rescheduling to replace faulty part and restore ac unit to operational status."
thomas W.
raleigh, north carolina
"Ray was one time and professional!"
markette H.
raleigh, north carolina
"Knowledgeable and professional"
jon S.
raleigh, north carolina
"Hayes and Will were top notch professionals and fixed everything quickly!"
veronica L.
raleigh, north carolina
"Conner and Terry provided excellent service. They arrived right on time for the scheduled appointment. They inspected everything and thoroughly and explained the issues found and the various options for repair or replacement."
keith W.
raleigh, north carolina
"This comment is. For all, Technician was very professional and explain everything he was doing very well"
willie P.
durham, north carolina
colleen B.
durham, north carolina
"Daniel Alexander was prompt, thorough and courteous."
j H.
raleigh, north carolina
"They arrived very late. I am not sure why there were two representatives. They were cordial and friendly, but the main technician was not always clear and his explanations."
felix M.
raleigh, north carolina
"James was very knowledgeable and very informative with everything!"
sandra D.
raleigh, north carolina
"Very satisfied with my technician today Ricky Williams. Very knowledgeable and nice!"
lola H.
apex, north carolina
"Josh was super informative and very helpful in navigating our options. Wonderful attitude and super prompt, would recommend Josh and company to others."
lex M.
wendell, north carolina
"Everyone was very nice and kind"
shayla R.
durham, north carolina
douglas F.
cary, north carolina
"The technician performed expertly in very hot conditions moving from outside to up in the attic with ease replacing parts and making repairs."
susan F.
rolesville, north carolina
"I placed my service call and Hayes Hall was my service person who came out the same day. He called when he was on the way here and did a great job fixing my issue."
adrian P.
cary, north carolina
"On time, professional and timely service"
margaret P.
benson, north carolina
selby P.
durham, north carolina
michael V.
clayton, north carolina
"excellent service.."
patricia E.
pittsboro, north carolina
"Brooke is very knowledgeable and professional."
william E.
durham, north carolina
"Todd was excellent. He came out to meet with us to discuss a new AC system and duct work for our upstairs. We have known for a few years that this system was on it's last leg. Todd took the time to talk with us to answer our questions, getting the correct/ accurate stats on our home and was able to accurately order a system to fit our needs. He identified rebates through our Duke Energy provider as well to apply to our purchase."
bill M.
cary, north carolina
judy L.
wake forest, north carolina
"Rapid response. Service technician knew immediately what was wrong with unit and was able to repair."
suzanne H.
raleigh, north carolina
"Came same day at earliest time in the window, were courteous, thorough, and restored my a/c quickly."
phyllis K.
raleigh, north carolina
"work was done and technician was on time and very polite"
wilbur B.
raleigh, north carolina
"Technician was on time and very polite."
jimmie S.
zebulon, north carolina
"He was very knowledge on what he was working on."
janice W.
raleigh, north carolina
"I found Service Tech Marvin Smith to be knowledgeable, reassuring, confident, and experienced."
hooker M.
raleigh, north carolina
william W.
durham, north carolina
louise S.
raleigh, north carolina
"Technician did a thorough job."
phillip S.
raleigh, north carolina
julie D.
cary, north carolina
steve G.
wake forest, north carolina
"First, it was after 6 pm when we called and the tech arrived and replaced the thermostat by 7:30. That was fantastic! He was also very polite and professional, which is typical for Service Experts."
steve B.
pittsboro, north carolina
mary C.
raleigh, north carolina
"Prompt, courteous, knowledgeable and respectful."
bennie W.
fuquay-varina, north carolina
"Immediately identified the problem with resolution. ordered part, scheduled date for repair and presented a by line total cost to customer to complete repair."
john P.
holly springs, north carolina
"Svc tech was great - expensive for 3 pounds of refrigerant - $400. Could not detect leaks with testing, but down 3 pounds - hope we are not in the same boat in another couple of months"
daniel C.
fuquay-varina, north carolina
"Very knowledgeable. Did a great job"
david F.
cary, north carolina
"No one ever showed up for our Saturday am appt. So we rescheduled for Monday. After servicing our AC unit, the tech was about to leave when we noticed the lights in the house were flickering and the AC was cutting on and off ever 10 seconds. He spent a long time finally fixing the problem but wouldn't/couldn't provide an explanation as to what he did to fix the problem. He didn't take any responsibility for anything being done incorrectly. I felt like he tried to argue that the unit was already malfunctioning. That is definitely not the case."
wardlaw B.
raleigh, north carolina
"Expertly provided a new faucet"
thomas W.
raleigh, north carolina
"Tim was very professional and appeared to be thorough in his assessment of our problem - the unit has stopped cooling in 8/19."
michael K.
chapel hill, north carolina
steve S.
raleigh, north carolina
laura H.
benson, north carolina
mark S.
raleigh, north carolina