Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 10,255 Reviews
todd S.
durham, north carolina
"Daniel was very efficient and knowledgeable."
mrs baucom B.
morrisville, north carolina
david W.
raleigh, north carolina
"The salesman completely misrepresented the pricing and the pricing plan.The salesman completely misrepresented the pricing and the pricing plan. We feel like we were completely wrapped off."
deborah B.
garner, north carolina
"The technician answered questions and appeared to be knowledgeable. After he completed maintenance, he discovered that the thermostat was blank, but was able to get it working again after he tightened a wire that he had loosened."
mr legesse L.
raleigh, north carolina
"Brian was very helpful!"
mrs smith S.
raleigh, north carolina
"I found a plastic part on my deck that I know the two men must have left there. I would like to know what the part came off and why was it left. Please advise."
debbie H.
holly springs, north carolina
"The technician was on time, wore a face mask, put shoe coverings on when entering my residence which was great because it was raining, he was thorough, and answered all of my questions."
the store #3966 #.
cary, north carolina
"very professional"
mr evans E.
raleigh, north carolina
"Technician was polite, on-time, and patient. Seemed to do a thorough job and will see as the winter starts."
ms hurd H.
raleigh, north carolina
"Your technician was very satisfactory but I do not remember his name and the copy he left is unreadable. Sorry but he was very polite, let me know all that was going on and returned with the part that was needed in a timely matter."
mr w shaw S.
raleigh, north carolina
"Technician seemed competent. He patiently and clearly explained what he found to be bad and what should be done about it. But I was not expecting a failure on a system that I thought had been completely replaced three years ago. Worse, someone from the office called about 10am to tell me that this 12 - 2pm appointment had to be rescheduled! Found out he was there when he called me about 1:30. You need to get communications organized."
karen A.
fuquay varina, north carolina
mr w harris jr J.
raleigh, north carolina
"Technician was professional and performed his job"
mr bachmann B.
youngsville, north carolina
mr greiner G.
raleigh, north carolina
darren L.
raleigh, north carolina
"Service was done in a reasonable amount of time, and the City of Raleigh inspector showed up to inspect at the same time."
mrs harrell H.
raleigh, north carolina
"The tech did a great job while working in pouring rail."
patricia L.
chapel hill, north carolina
"Excellent service. They came on time, did a very thorough treatment and were polite and respectful of our home"
mr hart H.
durham, north carolina
"On time and very cooperative and professional spoke well of the inspection and gave good information did a great job thanks for all job well done"
ms fisher F.
cary, north carolina
ervin F.
durham , north carolina
ms cardwell C.
garner, north carolina
"Very satisfied"
mr soroos S.
raleigh, north carolina
ms williams W.
raleigh, north carolina
mr dudash D.
raleigh, north carolina
"Polite and personable techs."
karl F.
cary, north carolina
"Tech took his time, did a thorough job and clearly explained to me what he did, why he did it, and any issues that were found."
mr glick G.
chapel hill, north carolina
ms kuschel K.
clayton, north carolina
"Tech (forget his name) was very thorough."
mrs johnson J.
cary, north carolina
brad S.
raleigh, north carolina
"Daniel was very professional and friendly. He was knowledgeable and able to answer all of my questions."
karl B.
carthage, north carolina
lin W.
durham, north carolina
"Bryce is A1, Very well spoken when I asked questions. He was here last yr."
mr rallis R.
cary, north carolina
"Prompt and thorough."
mr landsberg L.
raleigh, north carolina
mr cotten C.
raleigh, north carolina
"Very professional"
mr chuang C.
durham, north carolina
"Good professional manner, take time to do a very detailed maintenance work, very trustworthy."
mrs. johnson J.
cary, north carolina
"Always dependable."
mrs miller M.
durham, north carolina
ms parris P.
clayton, north carolina
"Excellent service, very informative & very polite service technician."
mr peoples P.
cary, north carolina
ms broome B.
knightdale, north carolina
"Tech explained his findings and offered options on how to approach solutions."
suzanne M.
raleigh, north carolina
"Matt is very competent and does good work."
donald D.
youngsville, north carolina
david N.
creedmoor, north carolina
"Prompt, expierenced"
renato B.
wake forest, north carolina
j david C.
cary, north carolina
"Alan was very personable and quite thorough"
carrboro method M.
carrboro, north carolina
rita C.
carrboro, north carolina
"The only comment is that we did not a a call telling us he was on his was as promised. I was working so I was trying to plan for arrival . But otherwise it was great."
mr upchurch U.
raleigh, north carolina
"Always dependable service and technicians"
mr conner C.
raleigh, north carolina
"The inspector was fast, on time, and knew what he was doing,"
mrs crutchfield C.
cary, north carolina
richard B.
raleigh, north carolina
"Everyone courteous, professional. Flexibility in scheduling with desired rep. Service rep detailed, friendly, and informative."
bennie W.
fuquayvarina, north carolina
"Timely advice and simplified explanation of available options. Timely Installation."
ms curry C.
cary, north carolina
"Technician very respectful and responsive to concerns. He went the extra mile to do his job."
mr novak N.
raleigh, north carolina
"Technician was very prompt in arrival and executed diagnostics I've yet to witness"
norman M.
cary, north carolina
"was able to solve my problem efficiently"
mr geving G.
raleigh, north carolina
mr bench B.
cary, north carolina
"Arrived early (good sign) and did the job as expected."
mr piche P.
wake forest, north carolina
dr parker P.
raleigh, north carolina
"The technician was courteous, arrived within the time framed promised, wear a mask and covered his shoes when entering my home. Make sure I understood the services he provided."
ms lewis L.
raleigh, north carolina
brooke B.
cary, north carolina
"It was challenging to understand what we were being charged for because the person I spoke with and the technician provided different numbers. I'm also not sure if we received a general service or just the repair. Otherwise, everything went well and the technician was friendly."
ms hedstrom H.
raleigh, north carolina
"On time, friendly, informative, and clean"
karl & ana A.
raleigh, north carolina
"Technician was knowledgeable, pleasant, prompt, and polite. He took time to explain the situation, provide solutions, and quote for future work."
mr atkinson A.
raleigh, north carolina
"George gave great feedback of the service he did. He was professional in his communication and a pleasure to have working at my residence."
mr steers S.
morrisville, north carolina
salzer S.
durham, north carolina
"Never received a written quote. He provided me with a ridiculous verbal quote for things I didnt want. All I want is to have my crawl space foam sealed. I dont need sump pumps or dehumidifiers."
ms stainback S.
raleigh, north carolina
"Prompt , knowledgeable , polite, friendly. Very nice person."
ms deeds D.
cary, north carolina
james M.
raleigh, north carolina
"Sales person did not take my request into account and pushed his known sales pitch with no option product under "Advantage Program" 10 yr payments by monthly cost , but no explanation of how this cost broke down or additional options"
mr pasquale P.
chapel hill, north carolina
barbara S.
raleigh, north carolina
"Very efficient, very professional and very personable."
john D.
wake forest, north carolina
"Tech was excellent. Limited disruption and very thorough."
c-tech S.
raleigh, north carolina
maura H.
carrboro, north carolina
"Prompt, informative, pleasant, extra helpful"
ms currie C.
raleigh, north carolina
"Ray checked our system out quickly and answered all of our questions in a way we were able to easily understand."
ms thorpe T.
raleigh, north carolina
mr johnston J.
fuquay varina, north carolina
ms berry B.
chapel hill, north carolina
"He came right on time and remembered where everything is."
randy K.
raleigh, north carolina
ms zeckowski Z.
raleigh, north carolina
"He failed to thoroughly clean the debris from the fan area.The service was othewise goodd. No repairs were required."
warren K.
garner, north carolina
"The speed of service and professionally done."
mr eason E.
raleigh, north carolina
"Ricky always does an excellent job for us ."
wilbur B.
raleigh, north carolina
"VERY KNOWLEGIBLE AND TOOK ALL OF THE TIME NEEDED TO DIAGNOSE THE PROBLEM. CAME BACK A FEW DAYS LATER TO COMPLETE THE DIAGNOSIS AND FIX THE PROBLEM"
donna K.
cary, north carolina
"Tech used PPE in my home, was professional and answered all my questions."
mr grover smith S.
raleigh, north carolina
"On time, personable, wore shoe covers, wore mask, explained maintenance, polite"
mr paris P.
raleigh, north carolina
mr anderson A.
fuquay varina, north carolina
"Chris found a problem during tuneup. Had to get a part and returned the next morning to install it."
mrs casas C.
raleigh, north carolina
"Service is good. However after 21 years I had my hot water heater tested. I was told it was supposed be tested with each visit. Hmm have I been paying for this service all along? Feel like I have been ripped off for years my advice leaving plumbing to plumber quit senting sales people to my home."
jeffrey H.
cary, north carolina
"Technician was professional and polite."
ms burke B.
cary, north carolina
"Technician very courteous and thorough, explaining very carefully what he was doing"
ms isenberg I.
raleigh, north carolina
"I trust Ben to tell me what I need."
mr. coy C.
chapel hill, north carolina
mr sweeney S.
cary, north carolina
"He was very much aware of the job to be done. He was actually very pleasant and knowledgeable"
mark M.
raleigh, north carolina
"Brian has been here one time before, and has very good knowledge of HVAC systems. We used Mike Palarie (sp) for years before. I saw Brian's truck up the street; he was waiting for Billy, the sales rep. to show up. The 10 is for Brian; Billy was REALLY pushing the Water Heater and encapsulation plans."
ms grabowski G.
fuquay varina, north carolina
"This technician very knowledgeable"
randy S.
dunn, north carolina
ms henshall H.
raleigh, north carolina
ms baker B.
raleigh, north carolina
"Did all heck efficienly...polite. I got good report. Now ready for cold season."
mrs smith S.
raleigh, north carolina
whitney B.
holly springs, north carolina
"While the sales expert was very kind and friendly, I never received the emailed quote that I asked for. Which is just as well because the ball park prices he quoted me are 4-5x that of any other company."
mr miller M.
willow spring, north carolina
rufus B.
raleigh, north carolina
"Very professional and arrived on schedule. Briefed me on all concerns associated with my system."
ms cunningham C.
raleigh, north carolina
ms thompson T.
chapel hill, north carolina
cathy M.
clayton, north carolina
julian B.
raleigh, north carolina
"Mr. Beemer is always on time (usually early), courteous, knowledgeable, friendly, and clearly explains any of our concerns."
mrs talbert T.
chapel hill, north carolina
"Very prompt service and really nice, helpful guy !"
edward O.
clayton, north carolina
heath K.
durham, north carolina
"I was skeptical of the diagnosis presented by service person. So I called another company out to confirm that I needed a new hvac. The other company could not find any signs of leak in heating exchange."
mr sanii S.
cary, north carolina
"He was not wearing his masks very seriously,"
patterson C.
holly springs, north carolina
"Daniel did a very complete satisfactory job."
lisa R.
cary, north carolina
"On time. Neat work. Answered all my questions in terms i can understand. I request Daniel McEleven for my services."
mr leach L.
raleigh, north carolina
"give good service"
ms taylor T.
raleigh, north carolina
mrs m sullivan S.
raleigh, north carolina
"Service was fine. However, in recent consultation, we were told that the french drain and sump pump installed by SE in 2017 were done improperly. Dirt is present between foundation wall and drain causing saturation around perimeter. The pump was not installed at the lowest point. To say we are unhappy with this assessment is an understatement! It would cost a considerable amount to correct the situation. I respectfully ask that you address my concerns. Thank you."
mrs hall H.
raleigh, north carolina
"The service tech. are the best. They inform you of all things they are doing."
mr van graafeiland G.
raleigh, north carolina
sharon M.
cary, north carolina
"John went beyond in his installation as well as customer service. I highly recommend him!"
mr lee L.
cary, north carolina
ms ford-wallace F.
raleigh, north carolina
"Handled job very professional & all were very respectful & treated the job as if it was there own. They all were very efficient & kind."
barbara H.
raleigh, north carolina
"scheduling convenient, tech very good and on time"
mr bishop B.
wake forest, north carolina
"Service man took time to keep us informed with what he found , as he worked with our to systems"
mr svinis S.
apex, north carolina
"Last technician did a phenomenal job would love to have him out any time!"
ms conyers C.
franklinton, north carolina
"Always do a good job."
marie R.
raleigh, north carolina
"He was very professional but I dont remember his name"
mr hakeem H.
durham, north carolina
"He was on time courteous and efficient"
mr bergida B.
chapel hill, north carolina
"the technician that was here for a specific call back issue from uncompleted initial installation also tested the system to be sure it worked for the forthcoming colder days"
chuck L.
raleigh, north carolina
ted S.
garner, north carolina
"service tech very knowledgeable"
mr lembo L.
holly springs, north carolina
"Very helpful and knowledgeable"
mr shaleesh S.
cary, north carolina
"confidence in technician"
betsy B.
cary, north carolina
"I believe he did just what he needed to do."
mr coble C.
garner, north carolina
"Punctual, personable, well mannered, and explained what he did and why. I do not know how long he has been doing this, so I have no knowledge of his abilities; however he seems committed to ensuring his customers are totally aware of his repairs."
ms knauff K.
chapel hill, north carolina
earl B.
fuquay varina, north carolina
robert B.
raleigh, north carolina
"Ben is world class!"
mr l sweigard S.
raleigh, north carolina
mark R.
cary, north carolina
mr hren H.
cary, north carolina
"The technician arrived early, was polite and competent."
dr knowles K.
raleigh, north carolina
"Very complete checking of furnace."
amy B.
cary, north carolina
"So easy to get service with your company and technician was very professional"
joanne B.
raleigh, north carolina
"Our options were well presented. We felt we were well informed. We also liked the follow-up after our consultation. All employees we worked with were professional."
ms bey B.
franklinton, north carolina
"very professional"
steven F.
raleigh, north carolina
"Billy Brown plays to the customers softest of spots to invoke and exaggerate fear in order to sell his product. After having signed up as a member to their advantage plan and receiving several good referrals, I was basically set at service experts being my AC/Heating company. Instead of allowing that relationship to grow naturally, I was lied to and cheated. Billy repeated insisted that my Equipment was pumping an alarming amount of mold to a point where it threatened the health of my family and my infant. Repeatedly I told him how much I liked S.E. And how much it meant to me that my mother and father (2 separate account holders) have trusted the company. I also repeatedly asked him how serious and desperate the situation was. I told him how I had just purchased my home 2 weeks prior and spent roughly $20,000 in closing/down payments and other things. Upon asking how serious he situation was with the mold, he stressed the urgency and Again invoked my 9 month olds health. This is the dirtiest sales technique out there. Trusting him, I signed up for $25,000 worth of equipment. $25,000! Then on the day of the install, the team cleaning the ducts ran into a situation where they were unable to Fully clean the ducts. I asked them what about the mold. And they said oh we saw a little bit of mold but thats nothing to worry about. Billy knew my equipment was fine, and he saddled me with a $25,000 bill for something I didnt need. Im a doctor and if I did this to someones grandmother and prescribed them medication that they didnt need. Abused their trust in me because Im the expert. I would lose my license to practice medicine, I would be looking at a multimillion dollar lawsuit and I would probably go to jail. This is completely unethical and no way to do business. If this was a $200 Or $500 part, thats one thing. $25,000 is a life changing amount of money. I will be in touch with a lawyer."
ms ljunggren L.
raleigh, north carolina
"Technician presents as well trained and well-informed on company materials. Respectful and responsive."
loutishia N.
raleigh, north carolina
mr schneider S.
cary, north carolina
"Service Tech was polite, knowledgable and respectful."
tony P.
raleigh, north carolina
"Jorge was very professional and knowledge for the task at hand. He also provided me with information on the problem at hand and visually showed me."
mr rhodes R.
cary, north carolina
ms w pritchett P.
raleigh, north carolina
mr o'connor O.
raleigh, north carolina
"Timely and quick servicing."
edgar T.
cary, north carolina
"did what he was supposed to do."
margaret B.
apex, north carolina
"The gentleman who conducted the inspection was very informative whenever I ask questions."
mike H.
cary, north carolina
"The professionalism of all employees I interacted with at Service Experts"
jayaprakas S.
cary, north carolina
"My questions was not answered on the recommendation provided by the technician. Followed up by calling back to the office today who is suppose to put me up to a lead technician. I am still waiting to hear back."
ms veno V.
clayton, north carolina
mr cannon C.
willow springs, north carolina
"Ricky Williams & Steve Snell"
mrs propst P.
cary, north carolina
"The technician was great, but came earlier than the time I was given (came while I was still in a meeting). We received quotes from multiple contractors and SE was verbally over double the cost we were given by competitors. I told the sales tech where I was thinking ballpark (which other companies were in line with) which is why I probably didnt see a formal quote."
nicole W.
raleigh, north carolina
"Technician was friendly and worked quickly"
marcia G.
durham, north carolina
"Patrick, Mark, Mitchell and office staff all professional, efficient and timely."
mrs drew D.
raleigh, north carolina
"He was polite, quick, knowledgeable and kind. He did a great job!"
mr hull H.
apex, north carolina
"knowledgeable and willing to answer lots of questions"
mr knight K.
raleigh, north carolina
mr gibson G.
raleigh, north carolina
"The HVAC installation crew arrived promptly, kept me informed during the process, and cleaned up after they were done."
steven I.
raleigh, north carolina
"A new flue was needed. The flue installation caused a leak in my roof. This leak was discovered four days ago. I havent heard from Service Experts in three days. My roofer came out yesterday to inspect the needed repair. The repair is major."
diana H.
cary, north carolina
"Tech seemed a little put-out that he couldnt come in house. I had specified when I made appointment that I wouldnt allow the technician to come inside."
mr e holland H.
chapel hill, north carolina
"Excellent service"
ms zeisel Z.
chapel hill, north carolina
"1. Did not how up on scheduled date. I had to call to reschedule. 2. Never received estimate for the work. Not this is not for heating and cooling but for removing moisture in the basement."
mr cuthrell C.
raleigh, north carolina
"The tech did a good job."
mrs mcshane M.
raleigh, north carolina
"the technician was very thorough in explaining what he did. Excellent customer service!!!"
mr harding H.
raleigh, north carolina
"The agent was expert."
ms stockert S.
raleigh, north carolina
"Excellent service, easy to understand explanations, personable"
ms girodias G.
cary, north carolina
"Technician was helpful, informative, courteous, and punctual."
ms lewis L.
raleigh, north carolina
"He explained information with patience and understanding. He gave examples and suggestions while also checking our system."
mr daughety D.
raleigh, north carolina
"good job"
cecilia G.
raleigh, north carolina
"Iam very pleased with everything the work the people"
ms mcguinness M.
cary, north carolina
warren H.
raleigh, north carolina
mr ray blanks B.
raleigh, north carolina
"Good job"
mr o'connor O.
raleigh, north carolina
"On time and did job without delay"
mr balaban B.
cary, north carolina
"I was happy that you came quickly to install the filter which was supposed to been installed weeks ago when the unit was put in. For all the expense of the TWO ac units installed, we are not happy with the thermostat units accompanying them. Establishing the heating/cooling modes is just too complicated and your installers need to explain adjusting better since the handbook is unreadable, at least for this retired professor. Also listening in on the phone conversation with Lennox, the guy at that end amazingly unhelpful to your Service Expert guy who had called for advice."
ms bobbitt B.
wendell, north carolina
john R.
raleigh, north carolina
carol C.
clayton, north carolina
ms knight K.
raleigh, north carolina
"Just being honest."
mr nordgren N.
raleigh, north carolina
"Most thorough testing and inspection we have ever had."
mr pucillo P.
raleigh, north carolina
nancy B.
durham, north carolina
"I feel that the service men did a good job. Very professional."
joe B.
raleigh, north carolina
"Very professional service.."
mr lotter L.
fuquay varina, north carolina
"John identified my problem quickly, obtained the needed circuit board, and had it installed in a timely manner. He then went way beyond installing field updates to both my systems."
mr godfrey G.
raleigh, north carolina
"Good work, fixed problem and price was reasonable"
mr wade W.
raleigh, north carolina
"Super Technician"
mrs rehbock R.
raleigh, north carolina
"Was able to fix the problem fast. A good cost value."
ms wilder W.
raleigh, north carolina
"I was very pleased with my servicf"
ms westbrook W.
raleigh, north carolina
lynne J.
chapel hill, north carolina
"Each technician was extremely polite and helpful."
patricia M.
durham, north carolina
"Daniel was informative and clear. He told me the problems and resolutions"
ms carpenter C.
cary, north carolina
"Arrived on time, was very polite."
ms worthington W.
knightdale, north carolina
"Arrived within the identified time period, was friendly, wore his mask, covered his shoes and explained the service he provided."
mr supple S.
cary, north carolina
"Technician did a thorough job and explained to us all things he checked, adjusted and the results."
mrs redfern R.
raleigh, north carolina
lynn H.
fuquay-varina, north carolina
"great service"
mrs saling S.
chapel hill, north carolina
"Alex has serviced our HVAC many times and always does a thorough job. He is appropriately friendly and very easy to work with. I generally request him to service our units whenever possible."
mr scalco S.
cary, north carolina
"Timely response and curtiousness"
mr rankin R.
raleigh, north carolina
"Did not wear boots until I asked for them. When completed left gas off so we did not have heat until next da y"
thomas L.
raleigh, north carolina
"Friendly and efficient"
susan L.
raleigh, north carolina
"John was very helpful and gave me some advise on making sure clothes washer went thu rinse cycle to clear any line problems after he installed a new water heater"
suzanne M.
raleigh, north carolina
"Matt was very thorough in assessing a potential leak in my water line and in fixing my other plumbing issues."
elizabeth H.
fuquay varina, north carolina
mr singleton S.
cary, north carolina
"He was late and did not call. He was on a personal cell call the entire time. He did not follow up with the quote we asked for."
beverly C.
fuquay varina, north carolina
"They explained what they were doing and showed up within the time frame appointed. They listened to my concerns and showed me the ultra violet light that needed to be replaced."
mr olson O.
cary, north carolina
mr willer W.
raleigh, north carolina
"He did a great job.....give him a pay raise!"
mr smith S.
raleigh, north carolina
mrs bynum B.
durham, north carolina
"He was on time, explained the problem in simple terms ."
james M.
raleigh, north carolina
"i wasn't advised of the mold situation in the crawl space.. otherwise a good visit"
ms legrand L.
raleigh, north carolina
"service was good"
michael G.
raleigh, north carolina
"I like seeing the same technician, and Daniel does a great, consistent job."
mr poyner iii I.
raleigh, north carolina
diane L.
cary, north carolina
"Chris is an exceptional employee and is so considerate. He explains things so easily and makes you feel secure with suggestions and checking fixing things"
mr leck L.
raleigh, north carolina
"The technician was unable to fix the problem (Saturday) . Said he would call on Monday with a status. No call received. I had to call to get a status. Was told that parts had to be ordered and I would receive a call back. Still waiting on the call back. I've had no heat for three days so far and don't know when or if it is going to be fixed. Technician said the inducer motor, thermostat and circuit board had to be replaced. I was not given a reason for the failure of these parts. On a system installed in Dec 2017 (less than three years old) - why am I having to get these parts replaced? They should last longer than three years!!!!!!!!!!!!!!!!!!!!!!! This system has been nothing but a problem since it was installed. I had to have the unit completely replaced within the first couple of months after installation.."
mark M.
cary, north carolina
"Brycen was very courteous and professional. However, he did find that the gas intake to the furnace was set too low and corrected it. I believe that the low setting was a "solution" to the internal overheating problem of the furnace last Autumn. I am therefore expecting a resurgence of that problem once we need heat on a regular basis. Stay tuned."
marsha M.
durham, north carolina
"Excellent customer service."
james B.
raleigh, north carolina
"Personable and professional technician."
mr jones J.
pinehurst, north carolina
"Chris did an excellent job communicating the status of our 2 heat pumps. He was very courteous, professional and has been here a few times and we have confidence in him. The service he provided was excellent!"
philip C.
franklinton, north carolina
mr terres T.
raleigh, north carolina
mrs lauri M.
hillsborough, north carolina
"Technician arrived timely and completed the work efficiently. He was professional, wore a mask and was careful to maintain social distancing."
dr pleasants P.
raleigh, north carolina
michael M.
raleigh, north carolina
"The technician was excellentrespectful, informative, on time and efficient."
mr clifton C.
garner, north carolina
"On time check the heating system out"
edward N.
wake forest, north carolina
"Very professional and explain the service provided."
marilyn chabot C.
cary, north carolina
"tHOROPGH & EFFICIENT"
mr waldner W.
raleigh, north carolina
"Justin did a detailed inspection of my HVAC and offered advice on potential improvements."
ms elfland E.
pittsboro, north carolina
"Technician was very knowledgeable and thorough, while akso being efficient."
mr j loveless jr J.
raleigh, north carolina
"problem solved quickly"
sergei S.
cary, north carolina
gina G.
raleigh, north carolina
jennie L.
raleigh, north carolina
"This was the second visit to correct the first visit and the tech was more attentive and explained things going on with my unit and offered suggestions."
peter W.
clayton, north carolina
carol C.
chapel hill, north carolina
"The service was quick and efficient."
jack D.
raleigh, north carolina
"Punctuality and safety practices"
mr ross R.
hillsborough, north carolina
"Alex was very efficient, explained the process, reviewed our service and suggested improvements."
linda H.
raleigh, north carolina
"Russel is the best. He is always so professional and helpful. He takes the time to listen to you and to give the service your plumbing requires."
kenneth F.
cary, north carolina
teresa E.
raleigh, north carolina
"System was checked out and was found to be in good working condition"
sue V.
raleigh, north carolina
"Chris is VERY well versed in what he does.."
mr l munt jr J.
raleigh, north carolina
"He was very thorough."
mr sgambati S.
willow springs, north carolina
"He was keeping us informed as he was checking each unit."
denis C.
garner, north carolina
"Technician performed way beyond my expectations."
ms jeffreys J.
raleigh, north carolina
"John is very thorough and helpful to us in the decision making process regarding repair vs replace"
mr jamison J.
wake forest, north carolina
"$200+ for a leak test??? What about simple diagnostics for Schrader valve or other valve leaks. Feeling like perhaps time to find a different HVAC company."
ms losada L.
cary, north carolina
"You came quickly, did the job well and did not make a mess. Also, the plumber was very personable which I appreciate"
ms russell-robin R.
raleigh, north carolina
mrs crutchfield C.
cary, north carolina
nancy A.
raleigh, north carolina
"Chris explained everything he was doing, answered all our questions. Hope he continues to be our service man."
mr wilson W.
lillington, north carolina
"Very knowledgeable, went straight to it and got it done."
ms patricia W.
raleigh, north carolina
mrs holm H.
knightdale, north carolina
"On time, personable, polite, wore shoe coverings, social distanced, wore mask"
ms mcintyre M.
durham, north carolina
mr tyburski T.
raleigh, north carolina
"The technician was very friendly and did what he came to do."
conroy H.
apex, north carolina
edward S.
cary, north carolina
"Tech was efficient and knowledgeable."
mr w gocke G.
raleigh, north carolina
"Dry knowledgeable and very informative"
ms moody M.
raleigh, north carolina
ms maxfield M.
raleigh, north carolina
ms summerford S.
raleigh, north carolina
"George was very efficient and worked quickly."
mr bergida B.
chapel hill, north carolina
"Steve was excellent and followed up because crew needs to come back to finish the job"
ms philips P.
cary, north carolina
"Technician arrived promptly. Very courteous and explained what he was doing. Respectful of my home. Masked whenever he came in. Reviewed results of inspection and what he had done."
ms walstad W.
chapel hill, north carolina
"He didn't have to, but he cleaned the coils. Wore mask and booties when entering the house."
william F.
chapel hill, north carolina
"Our person was prompt, efficient and helpful in terms of explaining his recommendations."
mr kaye K.
cary, north carolina
"They were fast and efficient/ in and out in one hour"
mrs e closs C.
raleigh, north carolina
mr hutzler H.
cary, north carolina
"Efficient and on time"
john b.
wake forest, north carolina
"Perfect on point service, diagnosis, remediation, efficiency cost"
scott C.
raleigh, north carolina
"He came, talked awhile, didn't take any notes, promised lots of things, and haven't heard from him since."
timothy F.
raleigh, north carolina
"arrived on time. Personable, professional, courteous"
paul Z.
raleigh, north carolina
"Prompt response and stayed until job was completed"
marcus J.
raleigh, north carolina
"The representative that came to my home to give me a quote never got back to me in order to move forward with the attic insulation."
mrs held H.
cary, north carolina
"Prompt service and detailed explanation on problem"
jennifer S.
cary, north carolina
"The tech was great but Im upset that we keep having the same issue with our 3 yr old system"
chris H.
cary, north carolina
mr sutherland S.
raleigh, north carolina
"You charged me $180 and then could not diagnose the problem or tell me how much it would cost to fix. You then sent a sales guy to me who tried to sell me a whole new system for $12,000. He then proceeded to try to sell me on a financing plan that would cost me $21,000 over ten years. Service Experts installed both of my HVAC systems, so telling me you dont know how to fix it is not an option. You ripped me off on the $180 and I am never going to call you again"
mark S.
apex, north carolina
"Tyler was a trainee, which is fine, but he clearly did not understand everything he was doing and his supervisor "abandoned" him and went into the van about 2/3 of the way through the visit."
mr gallimore G.
raleigh, north carolina
ellen M.
morrisville, north carolina
"Jorge Arteaga was thorough in his investigation for the water on the attic floor and he was accurate with his diagnosis of the problem. He went above and beyond our expectations by calling in Steve Snell, consultant, to verify the problem prior to scheduling our repair...Steve was at my house within minutes! WOW!!!"
mr stewart S.
holly springs, north carolina
"I chose 8 because I am pretty satisfied with the service. The original technician did a great job explaining the service and the recommended additions to our unit that would help clean the air and prolong the life of our unit. I did not score a ten because after the technician arrived and was working on our downstairs unit another person showed up, Let himself into our house, did not introduce himself when I discovered he was here, and was not wearing a mask. Not sure why he was here. He stayed on his phone when I was talking to the original tech. The original tech wore a mask and shoe coverings the whole time in the house and I am very satisfied with his work."
mr graham G.
chapel hill, north carolina
"We were completely satisfied with the service but thought that charging $1300 for 6 hours of labor was excessive."
mrs barnack B.
cary, north carolina
mr murphy M.
raleigh, north carolina
"Technician was professional, checked out all possible causes of problem, explained the situations to us. Explained what would be done next. An excellent representative for your company."
mr wathen W.
clayton, north carolina
"Very fair and honest! Agreed with added maintenance and membership would be best for both parties."
demetrius H.
raleigh, north carolina
"You guys came in a timely fashion and fixed the problem"
zandra T.
chapel hill, north carolina
"Called in on Wednesday night about an A/C unit which had stopped working and someone came the next morning ! ??"
ms hamling H.
cary, north carolina
mr hargraves H.
raleigh, north carolina
"Technician was thorough and completed his work in a timely fashion."
ms sparks S.
raleigh, north carolina
willie B.
chapel hill, north carolina
"Service was provided completely and satisfactorily without any issues."
ms jones J.
durham, north carolina
"The Tech that came for this service was excellent! He knows his job. I would like for him to be assigned for my next visit. Thanks"
mr lotter L.
fuquay varina, north carolina
"Brycen arrived on time, wore a mask, covered his shoes when in the house, explained to me what he was doing, and completed the work in a timely fashion."
mr schuster S.
apex, north carolina
"Correct diagnosis and contact free transaction."
ms tinnin T.
garner, north carolina
"I take care of my mother's business and have to drive over 70 miles one way to be at her house. I was given an appt. time between 10-12 and I made sure I was there at 10 am. At 12:20 I received a call from your office saying the technician was running behind but was on his way. He arrived at 2 pm and did not finish until 4pm. Considering that this was a new unit installed in February by your company, I don't know why it took 2 hours to provide the checkup. The young man was very nice and he went over what the results before he left. I told him I was not pleased that it had taken a whole day to get this appointment taken care of. I understand that emergences arise but to be told that the technician was on his way and then he doesn't arrive until almost 2 hours later is frustrating."
mr mcdowell M.
raleigh, north carolina
"Tech explained all concerns ."
ms broom B.
durham, north carolina
betty M.
cary, north carolina
"After the new installation of our cooling system., we were told by sales rep, Billy Brown, the humidity level in our crawl space was fine. After 3-4 wks when terminix checked the moisture was out the roof. The unit has water dripping from it & the sealant is mush. The installers tore holes in the ground moisture barrier as well. No one has contacted me."
mr rand R.
raleigh, north carolina
garland H.
chapel hill, north carolina
mr jones J.
garner, north carolina
josephine J.
garner, north carolina
"Fast and efficient service and maintenance."
teresa L.
raleigh, north carolina
"He is was on time and did a great job. He spent, what I thought, was an adequate amount of time on the unit."
mr jones J.
raleigh, north carolina
ms c ehresmann E.
cary, north carolina
"Thorough in diagnosing and fixing AC and got it back up and running."
mr ruegger R.
raleigh, north carolina
"The problem was not corrected. We thought that it was at first but it is not fixed."
pamela N.
holly springs, north carolina
"Service was on time and professionally conducted"
mr dickens D.
raleigh, north carolina
"He provided tune up for furnace and installed new filter."
ms overby O.
chapel hill, north carolina
"Brett"
lori W.
cary, north carolina
mr harvey H.
raleigh, north carolina
"Prompt, courtesy"
robert W.
holly springs, north carolina
"All was done very professionally"
james R.
fuquay-varina, north carolina
"Office was very helpful and showed concern for my problem . received the help we needed in two hours with a tech that knew what to do.Thank You again job well done, Happy customer"
ms hoover H.
chapel hill, north carolina
"On time, thorough, courteous, explanation s were thorough and satisfactory."
mr stoddard S.
raleigh, north carolina
mr nolan N.
cary, north carolina
"The technician spent a long time at the house, but for much of that time he was on a phone call that seemed very much unrelated to work in our house. Additionally, at the end of the visit, he basically said that he didn't know what was wrong, and that all he'd done was reset the system. He said that things seemed to be working normally, and when we said that we disagreed, he seemed uninterested in helping and more interested in just finishing up his day. I get that it was a last minute addition to his day, and also hot out. But it did not seem like very satisfying customer service. We paid the 'call' fee, but the problem remains unresolved -- we still have intermittent issues with the system underperforming, and not keeping the house as cool as it used to. But I'm also reluctant to call back to pay for another house call just to get poor service again."
lynn H.
fuquay-varina, north carolina
"i appreciate the efforts made to correct our problem, the technicians are very polite and helpful, although we still have the same issue"
j0hn M.
raleigh, north carolina
mr kirkland K.
fearrington, north carolina
"It would have been 10, except it was a hot day and he forgot to turn the thermostat back to cool!"
henry V.
raleigh, north carolina
"The installation went smoothly, though the installers should take more care entering and exiting the area. My water heater is in the garage, and they knocked one of the garage door opener safety sensors loose during the installation. It wasn't broken but wires came loose, so it required 15 minutes of work on my part to get the garage door opener working again. The installer was polite and personable, and I'm certain this was an accident. But it was an avoidable accident."
christine P.
cary, north carolina
"He was courteous and efficient. Wore a mask."
jennifer H.
durham, north carolina
"Brand new system had sludge in it Cleaned out on a Sunday"
mr gunnet G.
raleigh, north carolina
ms hartofelis H.
apex, north carolina
mr walczak W.
cary, north carolina
"Patrick and Tyler were great. Nathan was also very helpful and provided excellent follow-up."
mark R.
hillsborough, north carolina
mrs grogan G.
cary, north carolina
"He was punctual, pleasant and did a good job. He was very professional,"
susan L.
raleigh, north carolina
ms ragland bailey B.
raleigh, north carolina
"Knows what he is doing"
jeff S.
holly springs, north carolina
"Gentlemen was fast and polite."
carl d campbell C.
garner, north carolina
angellah M.
raleigh, north carolina
mr fraher F.
wake forest, north carolina
"The man that was here was wonderful! Our system works the best it has since the 2 new units were put in."
mr powell P.
wake forest, north carolina
"I told the tech to check the Capacitor, but he checked everything else,then said that the Capacitor need replacing."
james K.
raleigh, north carolina
"Justin D. was very professional and courteous. He explained what he found and any recommendations."
dennis C.
raleigh, north carolina
"The technician answered my call for help because my hot water heater was leaking within two hours and was able to resolve the leak so that no additional water was coming out prior to replacing the hot water heater"
ms vaughn V.
raleigh, north carolina
"Technician was professional, knowledgeable, thorough."
mr campbell C.
franklinton, north carolina
mr rubin R.
chapel hill, north carolina
ms bryant B.
durham, north carolina
"Through and did not mind the family dog barking constantly (shut up in bedroom)."
mr bennett B.
cary, north carolina
"He was prompt and thorough, as always."
mr tadross T.
wake forest, north carolina
"It appeared he did a first class job and did not leave until he felt every thing was operating like it should. Just forgot to email a reciept"
frankie L.
raleigh, north carolina
"The technician was knowledgeable and courteous."
prasad J.
morrisville, north carolina
madeline p. moyer M.
raleigh, north carolina
"technician came the next day and fixed the problem right away"
ms bradley B.
sanford, north carolina
"They fixed my AC and in a timely manner"
mr pimpong P.
raleigh, north carolina
"Technician appeared to be knowledgeable."
paul S.
chapel hill, north carolina
"Wore mask; pleasant, efficient"
ms harding H.
wake forest, north carolina
michael W.
raleigh, north carolina
"While my service appointment was scheduled between Noon and 2pm, I received no call, email, or text from your technician ahead of his arrival. Ultimately, he arrived at 2:15pm. He offered no apology nor explanation for his tardiness."
sal G.
raleigh, north carolina
mr glass G.
raleigh, north carolina
mr jeffries J.
cary, north carolina
ms venditto V.
raleigh, north carolina
connie S.
cary, north carolina
"He was very knowledgeable , and told me what had happened and how he would fix it. It is running smoothly again."
ms penninger P.
raleigh, north carolina
"Very thorough"
tonu K.
chapel hill, north carolina
kevin G.
apex, north carolina
"Very professional company."
sterling J.
clayton, north carolina
mr duncan D.
raleigh, north carolina
"I loved that the on-call tech was able to fix the issue on a Sunday. More communication would have been better. I requested a text when he was on his way. No one texted."
ms jacobs J.
raleigh, north carolina
mr webb W.
raleigh, north carolina
"Your tech was nice but walk off telling me I need a need a new toilet. The was completely a guess and a wrong one. I called another plumber and lifted the septic tank and it was clogged."
betty w.
raleigh, north carolina
mr czarnecki C.
zebulon, north carolina
"Knows what he is doing. have very good confidene"
ms widgren W.
chapel hill, north carolina
"He was very thorough and kept me well informed about the repairs."
mr l sweigard S.
raleigh, north carolina
"The repair man never gave me the feeling that he was willing to find the part to repair our toilet. He just kept saying he would not be able to find it. I contacted another repair man and he was able to find the part and repair it. Further I would like to cancel my contract with you for this service."
diane C.
raleigh, north carolina
"Technician was prompt and professional, representative on phone was very courteous."
ms krabill K.
raleigh, north carolina
mr smith S.
garner, north carolina
"Tech was prompt, efficient and explained everything to us that he had done to repair the unit."
mr ward W.
cary, north carolina
mrs watford W.
raleigh, north carolina
"As always, your technician was professional, courteous, respectful, and answered all my questions satisfactorily."
mr pause P.
hillsborough, north carolina
"Brett has been instrumental in keeping 2 pieces of junk operative."
mr blackwell B.
raleigh, north carolina
"The techs were punctual, as far as coming close to the first hour of the window. They were friendly, polite and efficient."
ms horton H.
raleigh, north carolina
ms farrar F.
chapel hill, north carolina
"I got 3 different estimates for repair. The first was 600.00. It ended up being 400.00. I was told that I needed a new air conditioning unit. The unit was overpriced"
dr anderson A.
raleigh, north carolina
mr casteen C.
raleigh, north carolina
"Too soon to know if work was done correctly. Technician was courteous and seemed to know what to do."
ms mcphatter M.
red springs, north carolina
"he was pleasant,kept me informed when he would be arriving and he came out in the storm."
mr brown B.
raleigh, north carolina
"very professional attitude."
david C.
haw river, north carolina
"I would give 10 but sometimes 10 is taken as a 1 and I didn't want that to happen."
mrs chapman C.
knightdale, north carolina
"Nice guy. On time, pleasant and dis his job well. He was respectful of my home and family."
wang F.
apex, north carolina
"The service was thorough. Ben was very knowledgable and provided professional work."