Service Experts Heating & Air Conditioning Reviews

"Daniel was very courteous and explained to me everything he did and the condition he found my air conditioning in. I was very satisfied with his work."

"Ricky Williams is best technician"

"Quick diagnosis, very friendly and resolved the issue immediately. However, my water bill increased more than $50.00 due to this leak that was discovered by my water provider."

"Courteous, professional, neat, provided detailed summary of work"

"Service Experts is FAILING as a service company. Three weeks ago I had maintenance done on my gas pack. Within two weeks the gas pack heat failed because of something that should have been checked and addressed during the maintenance visit."

"Technician did not seem to understand the thermostats and switching them over to air conditioning."

"Knowledgeable, respectful, polite and did a very good job"

"The installation process was quick, easy and efficient."

"He changed the air filter but left the old dirty filter here. This has never happened before"

"Ricky is thorough, personable and always leaves the system in great working order."

"Glad it was not the dead of winter. Part took over a week to get."

"Ben is always Courtice and on time. I have been a customer for years and only use one technician and that's (Ben)"

"More affordable"

"Fast turn-around, knowledge, flexibility, quality products."

"Mr. Khallafi cleaned and serviced my heating and AC unit and advised me of his recommendation of adding Freon. He checked the equipment and verified both the need for the Freon and that the addition was beneficial."

"Everything was done as expected"

"Rickey Has always done an excellent job for us and has Always answered Our Questions."

"The technician was very polite and helpful. Na Kpa explained things very well."

"Polite, timely, and knowledgeable. Kept us informed, wore masks, and shoe converings."

"On time"

"Always polite and efficient Top work done"

"Technician was thorough and very professional."

"The tech was very knowledgeable about my unit. He spent the right about of time making sure my everything worked properly before he left. One MAJOR complaint please stop sending a sales rep to my house with the tech person , I am VERY tire of them telling me what I need!!!"

"Bobby did a great job outlining the next steps and exactly what is required."

"This "routine" seasonal checkup took several hours and the technician left the system inoperable. I discovered this during the evening when I attempted to adjust the thermostat and found it was not connected to the furnace/air conditioner itself. This necessitated a second visit, by another technician, at 9 pm to flip a switch on the furnace, in my attic, to reconnect thermostat and unit. Unacceptable. Not only that, I am still waiting 2 days later for someone to follow up on the missing part that Benjamin said is needed to complete work. I called about it this morning and 4 hours later, no one has called me back with information. Plus, the second guy who was here tried to sell me a new system -- I don't want to be sold anything, and I told him that at the outset."

"Very thorough cleaning."

"He was extremely thorough and gave me a lot of insight into what my air conditioning and crawl space need."

"Fast, efficient and reasonable price."

"The 2 gentleman who came were nice and were able to look at the issue with my thermostat. However, it was decided that it was not fixable at this time, and they were pitching sales of the advantage program to me the whole time. I just joined service experts to service my HVAC and thought I was fine. I'm kind of confused following this visit. Also, I chatted using the online chat prior to setting up the appointment to have someone look at my thermostat. I asked if it was part of my plan and was told that the visit would be free but I would have to pay for labor and parts if a repair was done. Well, no repair was done and I was charged a fee for them to come out. I guess I am very confused at this point."

"Tech answered questions that I was able to understand and was very respectful. He used all the COVID-19 protocols. So thumbs up for the Tech."

"I really liked the sales rep that came out. The estimate was great. We went through and I signed a finance contract. When the guys came out to do the job, they found problems that wouldnt let them complete the job...it was never started. They said crawl space was too tight to make it work. I knew it was tight when I talked with Todd. I will keep looking, or attempt it myself."

"ARRIVED WITHIN THE SPECIFIED WINDOW, DID A VERY THOROUGH INSPECTION AND CLEANING."

"Work was excellent. Follow up customer service was terrible. Still waiting for information from Will regarding work completed. He said hed email this but I have yet to receive. I feel like once you TOOK my money I no longer matter."

"Service technician was personable, efficient and thorough. Went over what he'd done."

"layed down clothe to protect carpet - moved stuff in way to install - all contact was professional - wore booties to protect floors"

"Appointment time was 12-2; service person came at 3:49."

"We love Brett & always ask for him."

"On time, courteous, thorough."

"a salesman came with him to sell me something."

"After the work was finished it took almost 30 minutes for your tech to complete his paperwork. In this day and age that is not good at all. It has always been this way and you need to speed it up. Why should I have to wait for them to complete this?"

"Excellent service"

"Showed up on time and did everything right"

"Technician addressed all Customer concerns using simplistic terms with recommended courses of actins to resolve any and all issues."

"On, professional, pleasant"

"Incredibly professional."

"He was very knowledgeable and through."

"personable, organized, thorough"

"Tech was going to replace a part (little box?) for the light to work in the furnace (apparently had been wired wrong) the next day, but he never followed up. I called, but still have no answer."

"I would have said 10 but you did not have the ultra violet light in stock."

"He was very professional and courteous. He did an excellent job in checking out the inside portion of the unit as well as the portion on the outside.."

"he when right to work and did a good job"

"Arrived on schedule. Very friendly and professional. upon completion of work, gave a summary of work performed and status of my systems. Also, discussed possible problem with a unit which would have to be addressed in the near future."

"Service specialist very professional, knowledgeable and efficient"

"Richard is thorough and responds to questions clearly."

"Call before hand as promised."

"Technician seemed to want to do his best."

"Professional and courtesy explained what he was going to do"

"Charles worked very hard to identify what appeared to be a complicated issue."

"He arrived on time, did his thing, and was gone pretty quickly."

"Prompt thorough servive"

"The technician was very nice and gave a lot of feedback."

"Everette Chandler was knowledgeable and listened to my needs."

"On time, efficient, and friendly service."

"I have been a customer for many, many years. Everyone is always polite, nice, and knows how to check out the units!! Thank you for your service!!"

"Service was very thorough and the tech was great."

"Dustin was very informative and personable ... But not pushy!"

"Easily made appointment; prompt arrivel"

"Tech was very professional."

"Scheduled 2-4PM. Showed up after 7:00PM. No one called with reason for delay. I understand some jobs can run long but it would be good business to have someone call to explain what was happening."

"Technician was friendly and knowledgeable. Arrived promptly on time"

"The technician was thorough and he took plenty of time to check out everything unlike previous technicians who seem to rush through"

"Your tech was very professional"

"Courteous, knowledgeable techs"

"Caleb was thorough and efficient."

"Stephen and Jon were courteous and professional. On time and thorough. Bryan handled our sales tech coordination very well."

"I was pleased with the knowledge that was delivered concerning my Heat and air conditioner."

"Only one issue. That is apparently they forgot to remove paper booties when outside and therefore dragged considerable dirt in when returning."

"He was just awesome, very nice, very clean, very thorough - and the very best we ever had. He went above and beyond. I/we want him to come back next time!"

"The Tec set our cooling on and two hours later I ask him if I could turn the AC off because the house was so cool and he said "go ahead I'm almost done""

"Timely, polite"

"Alex has a professional demeanor and is knowledgeable and thorough"

"Great customer service"

"Very polite & professional. Very thorough & walked me through potential areas of concern. Spoke w/me about possible problems I might be facing & recommendations."

"the tech was on time and very efficient. check and cleaned everything and was very knowledgeable about my equipment"

"Brett explained all that he was doing and very thoroughly tested and examined our air handlers, heat pumps and thermostats. He was very courteous and professional."

"Because he is a Christian, a believer in Jesus Christ."

"pleasant, knowledgeable, & professional"

"Mustapha was very thorough and offered good service and advice"

"BECAUSE IT IS REALLY DIFFICULT TO BE ABSOLUTELY PERFECT"

"Seemed thorough."

"Last 2 visits they were an hour past window time given."

"Did the job as you folks always do."

"The install crew was efficient, professional, and courteous"

"Daniel was very informative and he didn't leave until everything was working properly, a people person."

"Patrick was courteous and was in training. He was tutored by Bobby and another gentleman who were very supportive with his training. It was good to have them here as it confirming of the attention that your company offers the customer. Bobby did an excellent job of explaining the results of the call and provided recommendations. He is polite, knowledgeable and a great consultant!"

"Your team is very knowledgeable and professional when they came out. your guys are head and shoulders above the other companies."

"efficient, polite and informed us on his work"

"They were fast and thorough"

"He was nice, pleasant and thorough but fairly slow. It took him over three hours to do us when normally it takes about 90 minutes"

"Always satisfied with service people you send."

"Francis took his time and explained all that he did to service the air conditioning system HOWEVER, I was NEVER informed that a "plumbing" technician would arrive with the person servicing the air conditioning system. I did not appreciate the plumbing person's forward actions when he came into my garage and announced he was checking my hot water heater. The heater was replaced a couple of years ago by a local plumber before Service Experts took on the additional service of plumbing. I believe Service Experts held the company to high standards. I think you should examine this "new" practice of "trespassing" on the pretext of servicing an existing contract."

"The technician - Brett"

"Pleased under our present covid conditions; Service was compliant with covid requirements. Technician was pleasant and knowledgeable."

"Cesar was polite, professional, and efficient - everything I could want in a service technician."

"Knowledgable and friendly rep."

"pleasant ,professional attitude"

"Both men were very thorough"

"The Technician lost his keys and hence could not move his van for ~4 hours. Because of this I needed to cancel an appointment as i could not get my car out of the garage."

"Ben and I discussed and agreed upon the rate I was being billed which was $39 per unit coming to $117 yet Ben billed me $232 and blamed his billing system. I informed him that I would be contacting Better Business Bureau if this was t corrected."

"Tech was on time, performed checks, made recommendations and did repair."

"On time,Professional, kept me informed regarding process of work"

"Good job"

"Very thorough , politely answered our questions arrived on times"

"No advance warning before arrival as was initially promised. Not much interaction with me as service person was engaged in conversation with his partner. Typical advice given as usual and that seems to be standard, always suggesting more work that could be done."

"He did a very good job!"

"Cesar was timely, polite and went above and beyond to be helpful"

"Both the young men who came to check out my heat, air conditioning, and water heater were great! They were on time, friendly, professional, and told me about issues I should look into."

"The technician said that my thermostat was not controlling my air conditioning and showed me several thermostats. After he left, I turned on the air conditioner from my thermostat, and it worked just fine. I cancelled the next service for installation."

"Chandler was attentive and aggressive with his proposal."

"The worker had a manager that was observing and training. They were late and spent more time than I expected but I knew they'd do a good job and they did."

"Professional, personable technician."

"The technician told me that my capacitor should have been 40, but mine was 36. I dont know what he was talking about. I dont know much about the workings of air conditioners, and I dont know what he was saying. I couldnt understand him. And then when he presented me with my receipt he tried to sell me an air purifier system. Nowhere on the paperwork were the numbers 36 or 40."

"Efficient staff"

"Most thorough tune up ever. The technician cleaned and serviced three units and discovered a sump pump that needed replacement. If not for him, it would have gone unnoticed."

"RAY BUNCH IS KNOWLEDGEABLE, PERSONABLE, AND RELIABLE. I ALWAYS REQUEST HE PROVIDE MY SERVICE IF HE IS AVAILABLE"

"Personal interest in my satisfaction."

"Cesar was thorough and professional."

"Daniel was early, very polite and well spoken, kind and respectful of our home, listened to our issues with the HVAC . . . then diagnosed and repaired our problems. He asked leading questions to understand exactly what we were experiencing and then he provided us with advice and information that has been truly helpful. The tips he gave us are working, the HVAC is running its best since it was installed. He is a remarkable young man and we very much appreciate his hard work and attentive service."

"Plumber was on time, very thorough and complete. I received great service."

"Very thorough service."

"Scheduled plumbing tech on Sat. Took 3 calls to accomplish. 1st bad phone connection and conversations in background. Person had an attitude and stated "she was working from home. 2nd the guy hung up on me while I was talking. 3rd worked. AND I was told did not need inspection of completed work. Gas company showed and will not change out the meter without an approved inspection. Now waiting. Will update any eval after all work is completed."

"Technician was courteous and prompt."

"Overall it was great service once we decided on what we wanted to do."

"I am a long time customer ."

"He was polite, kind, considerate, and very professional. He was exceptional!"

"You are selling services for $$$$ but not selling service on equipment. Everything has a charge, pay this, pay that, I just wanted the equipment checked out and repaired if necessary. Did not want all the sales pitches."

"Technician was efficient and thorough"

"He went above and beyond with his service."

"Brycen was extremely thorough"

"You guys were prompt and professional in dealing with my issue."

"been with service experts for years with no compllaints"

"I got the feeling that both Ray and Sales Guy (Todd) were looking for issues and trying to sell me on things I either don't need or could delay on getting. My impressions were from talking with them that my 10 year old system is at the end of it's life when in fact my previous system was just fine for 17 years+ and I made the decision to replace it when we put an addition on the house and it could have lasted longer. Also, I'm still waiting to hear on the status of a $137 refund which I was supposed to hear about."

"He came in with mask and booties and went straight to work. Put down a drop cloth before cutting into wall. immediately found the issue with the fittings and was completely cleaned up and out of home in less than 30 minutes."

"Arrived on time and worked in an efficient and professional way. Caleb was also friendly."

"The service was prompt, the Technician showed up on time and answered any questions we had."

"Mr. Arrington was very courteous and exchanged information about the various assets of the water heaters your company has to offer. He provided me with the Advantage monthly Payment process and the purchase amount as well as leaving me with the idea of his availability to come back and answer any further questions that I might have.in the future."

"Prompt Service, Very Professional and Experienced."

"Justin D. was prompt, courteous, and knowledgeable."

"He fixed the problem well after midnight."

"Although the repairman arrived in about two hours, I was disappointed because the man on the phone told me he'd be here sooner. Also, my repair was accomplished despite the repairman being unable to determine what the error message he was receiving on my unit meant. That's a bit unnerving--who knows if he corrected all that was wrong with my unit?"

"Pleasant, seem very knowlegable"

"After excellent install and cleanup, for next 3 days unit kept turning off and we had to call for service help. Each person who came thought it was fixed and next day still not fixed."

"Excellent service."

"Justin was very nice, knowledgeable, and on time."

"Great service. Ive been a customer for years and years"

"My Service Technician MARTIN ROSEN was OUTSTANDING! Martin was very detailed and patient with reviewing my annual visit with me. Martin is a consummate professional in his field with exceptional knowledge."

"on time service time tech was prompt"

"Thorough, accurate, complete."

"The represented was professional, knowledgeable, and pleasant."

"Always does quality work"

"The tech said a capacitor was operating below par. I asked him about replacing it, since I have the top service plan. He said it wouldn't be replaced unless it failed. He also said as it was running could damage the motor. So I asked, "What sense does it make not to replace the capacitor, when you may have to replace the motor AND the capacitor at YOUR cost in the future"? He said it wasn't his place as to Service Experts policy. You should replace the capacitor at no cost to me under my service plan."

"Professional and thorough"

"Willing to listen And work with me to figure out whats the programming issue is/was on the control panel."

"Mr Garcia was very professional, friendly and seemed to go above and beyond to do a very thorough job on my annual Spring maintenance service"

"Technician was efficient and quick."

"Arrival time and professionalism."

"answered our questions"

"On time and comprehensive"

"It got fixed!"

"All went very smoothly"

"Very thorough, minimum distraction, pleasant person."

"Tech was very thorough and explained everything."

"He were very attend to what he were doing"

"He does a great job."

"Came out on Sunday, ordered parts and repaired on Monday."

"Responsive, professional and good communication"

"Jorge called our home shortly after we notified the Service Experts Office to report our heating system had stopped working. He advised he would be at our home in about 45 minutes. He arrived in 35 minutes. He was very professional and immediately determined the problem and went right to work to correct it."

"Mike is a bad ass plumber. Professional, respectful, knowledgeable."

"Jose was very specific with every aspect of service."

"On Time, told me what he was doing and provided a good summary and completed check list afterward."

"very helpful and respectful"

"Martin said that he had owned his own business before and seemed knowledgable."

"On time, efficient and thorough inspection."

"Tech didnt have all the parts in his truck to complete installation of new drain switch"

"Daniel very thorough, courteous and safety minded. (Wore a mask)"

"Several mixups on when work was to be done."

"We got a tech here quickly and Robert is always very helpful."

"did a great job"

"Service tech said he would have someone to contact me to answer my questions. After a week i am still waiting for a contact."

"Technician was very thorough in explaining the details of the service."

"I was very satisfied with the service this time. Just was surprised that the previous technician didnt verbally mention that we should consider a UV light due to mold & bacteria??!!!"

"The young man who serviced my unit was very informative. Explained what he did and advised me of things I could do to improve the crawl space under the house! Very friendly and courteous!"

"Helpful, on time. Told me what needed to be done."

"Technician always friendly and professional, no hard sales."

"Service technician took the time to get the job done right."

"I appreciated that Mr. Williams did the inspection and didn't try to sell us any unneeded additional services."

"The person who came out was very knowledgeable and helpful."

"Patrick was very knowledgable and efficient. He took the time to check out everything along with explaining what and why he was doing to the trainee with him. Patrick was very nice and explained what may be problems in the future."

"He new what he was doing."

"Took months to resolve the A/C and heating problem. The first tech who never gave his name simply said the thermostat was flaky and there was nothing he could do and left after a few minutes. It turned out that the unit was installed incorrectly. Ray was here for 4 hrs and 20 min and got it running correctly temporarily. It wasn't until Brett, the third tech, called Lennox that it was discovered that the wires were literally crossed. Lennox said it was a wonder the unit worked at all. Your techs need to be taught how to install a unit correctly, and how to tell when it is not installed correctly. A tremendous amount of my time and your money was wasted because they are not trained properly on installation. The water heater inspection and clearing of the water pipes went fine as far as I can tell."

"The service person followed COVID 19 procedures and service my AC and Heating units thoroughly."

"The technicians were very thorough, nice, and polite."

"The technician went about his business efficiently, asked where everything was at the beginning, explained what he was there to do, and then did it."

"on time"

"Mr. Salinas did all the checks and answered the questions that I asked concerning the service."

"Service was much better than expected."

"Technician kept me informed on his findings."

"Quick and efficient"

"Very knowledgeable, personable, a gentleman"

"Quick. Efficient. Professional"

"Na was on time for emergency visit, explained my system problem, as he was resolving the operation problems. He also thoroughly answered my questions on maintaining the heat and air system more efficient, and how to avoid future problems."

"Scheduling was very easy, technician arrived on time, and the issue was resolved."

"Were not able to offer a solution - said they had never heard of the odor problem after encapsulation. We provided them with an article on the problem."

"Quick diagnosis of problem;clear explanation of cost to repair; effective repair with expected charges"

"Techs were on time, professional, personable and seemingly thorough."

"Ben has serviced our system for years. He is world class. We always ask for Ben."

"Chris did the job, in and out"

"All the staff were professional, careful and considerate."

"Technician was professional, courteous, and helpful."

"Very knowledgeable and professional"

"The technician did a careful and detailed maintenance service."

"He was prompt, knowledgeable, and even explained us what was going on every step."

"Service technician ignored the warranty on the Lennox unit, pushed the purchase of a membership to "save" cost. Provided member/non-member cost for repair, both of which ignored the warranty."

"new his job to the tee"

"Explanations were clear"

"Timely, familiarity with home, suggestions, very thorough, polite"

"Solved the problem."

"Technician Ricky Williams"

"Daniel was pleasant and efficient."

"Our disappointment is related with the fact it looks like even with service agreement, the issues are never resolved. Every visit it has to start from scratch, pushing other upgrades instead of solving the issues that led the calling."

"Dustin was very helpful and took the time to explain everything"

"The technician was very good."

"Next day service. Issue resolved within a few minutes."

"Good information from technician"

"Marvin explained things about my system & thermostat that I hadnt known. This will help me make a better judgement call on weather service needs to be called or its typical working order for my unit. He was personable professional & knowledgeable"

"He was thorough with his inspection and only recommended what he thought we would need for our system"

"Im happy with the service provided. Phone call for arrival updates. Prompt and efficient service from the technician"

"Technician wore a mask and shoe coverings. Technician explained the work to me. Technician troubleshot and corrected issue with drains. Only reason not a 10 as there was a slight spill during the tankless flush and some residual clean-up in a bathroom."

"prompt; thorough"

"Installing the furnace/air handler took 11 hours, partly because some parts or equipment had to be acquired in the middle of the process and the installers were gone for more than 2 hours. Additionally, I was quite concerned that there was too much air flow coming from the vents, being very loud. The first attempt to send a technician meant that he/she would arrive after 8 pm which I objected to. When a technician arrived the next day, he was discourteous in implying that there was nothing wrong for me to be concerned about and said he could not fix it. He also was wearing a very dirty mask and had dirty hands. Then two technicians came another day and were able to lower the flow to that it is not as loud as before. They were much more courteous."

"Technician arrived in time. Explained the issue thoroughly to me. Repaired it in tinely manner. He took care of the warranty part for me which could have cost a lot. His price was very reasonable. I have used them multiple time and I'm always very satisfied with their service"

"Technician was personable and very knowledgeable. Would like to have him every visit."

"Did what was expected quickly and thoroughly. Friendly and explained everything. Price is reasonable."

"Because they did good job"

"I put in a work order bc my disposal is broken... was charged almost $200 to tell me the disposal is broken. I was asked if I had been informed of the fee to come out to look, I responded no I hadn't been informed. Technician got rude after that answer until I said I know it will cost me to fix the disposal and ensured he would be paid. Called back after the service and said "you were at my house earlier working on a disposal" to which the technician responded "I'm not at your house", once again being rude so clarified I said you WERE at my house. I feel I was over charged and under served."

"We are totally TIRED of dealing with your maintenance staff & customer service ! Our new hot water tank has been nothing but troubles !!!!!! Everett TRIES but the issues are too numerous to mention ! Now we have to be inconvenienced with a Permit issue , shouldve been done with installation!!!!!"

"Friendly and efficient technician"

"Stephen did an excellent job with the duct work."

"The tech checked the unit but was not sure what was wrong , only said for me to monitor unit"

"Cesar did a great job, but I was surprised by the 2nd guy that recommended I get my water heater replaced. Didnt ask if he could get into my crawlspace or inspect my water heaters. In the future I recommend they ask 1st."

"Technician said he would return the next day to fix the unit. Did not return, I did not receive a phone call as promised."

"Dustin and Jorge were courteous and attentive. The repairs were explained, plus we were coached on observing the older unit for potential need of service due to the age and unit analysis."

"Prompt and courteous service. Technician was very careful re covid precautions. He explained problem, and stayed after repair to make sure system functioned properly."

"Nice Work, answering customers questions, knowledge of installation."

"Cesar did an excellent job. He was careful on-site as well as letting me what was going on as he progressed through the service and repair."

"Very professional tech"

"It was warranted"

"A very professional technician!!"

"The technician did a fine job while here, my complaint is that we were given a window of 10 to 12 for arrival and it was 12:15 or so and we still had not gotten an update about why tech hadn't yet arrived so I had to call to see what was going on. A phone call that they were running late would have been nice."

"Will went above and beyond to see why I wasn't approved for the Advantage Finance for my hot water tank. He contacted his mgr who contacted the head quarters to see if something could be done. However, he told me about another option, which wasn't as good as the first one. He ran my credit once again and I was approved for a higher credit limit than what he tried to get me approved for the first one. This was an extremely frustrated on both sides. Will couldn't explain how I was approved for the 2nd options and not the other, which again was the BETTER options. So, I lost out on all the perks that came with option 1, which as a loyal customer I wasn't happy about at all."

"Justin was very thorough and meticulous. He took the time and assured us that both of our Lennox units are running up to par. We are very happy with the service that he provided."

"While the technician seemed to know his mechanical stuff, his electronics was woefully lacking for the electronic Bosch heatpump system. He should never have gotten into the electronic system, period. He managed to blow one of the electronic fuses and replaced it with a type that is supposed to be identical, which I could not confirm. I sternly requested that the report showed what had happened and the replacement fuse type, since there is a possibility of some hidden damage to the system that might show up later on. Except for the fuse type installed there is nothing in the report that shows what happened."

"Mr. Williams does a great job and is very professional."

"Technicians appeared to be responsive to my concerns and worked diligently to find the cause of the problem."