Service Experts Heating & Air Conditioning Reviews

"Ben did a great job and answered all my questions."

"Ben, who came to service my unit was very kind and answered all the questions I needed.... I have a problem with every time a service person comes to my home they keep adding $$$$ for the service...."

"I put this rating in only for one reason. The actual inspection and checking out of my HVAC unit was excellent as was the feed back. What I am putting this "5" evaluation in is because they did not have a 20 x 20 5" filter to replace the one from last year in their van. So someone needs to come back as they have told the appropriate manager or person at SE in order to only replace the filter. All else has been done."

"Brett is very careful and very detailed with his service."

"10/5/21 Snowguard installation was OK but the routine service on 10/1/21 did not address the slow leak from the drain tube fitting on the hvac unit in the crawl space where a bucket was placed by one of your techs either recently or on a previous visit.. The caulking job at the pipe connection is not working 100%"

"Timely and worked quickly."

"Very professional and finished in a timely manner"

"Very polite and thorough"

"Requested boiler technician but was not sent. Had to call during appointment to have one come out."

"Professional, knowledgeable service person. Masked and polite."

"Explained his inspection."

"I was extremely pleased. Great job. Send him next year!"

"Jorge Arteaga has been responding to my service calls for some time and always with good results. He is careful and clear to explain the problem(s) and what will be required for repair. This past visit he had a young man with him who was very helpful in answering my questions if he could or relaying them to Jorge if needed."

"Technician did a thorough job checking out heating/air system. He answered all my questions and even suggested that I did not need the inside filter. Very pleasant."

"Timely, informative and focused."

"Plumber (Robert) was kind, courteous, & efficient."

"outstanding service"

"There was a mistake on the date of service. It was not done."

"I was just very appreciative of the service and how my questions that I had concerning my equipment was very well answered ."

"I did not rate the service a 10 because the rechnician arrived 40 minutes late. Inset aside 2 hours (11 to 1) and he arrived around 140."

"Tech was on time and performed the maintenance quickly and thoroughly."

"Mustapha H. Very professional and detailed. Todd followed up while work was being done. Original recommend by Costco, we have always had good info from Costco on Vendors."

"his knowledge, mannerism, professionalism."

"They did the job well. Courteous."

"He was excellent!!"

"The technician was friendly and knowledgeable. He discovered that a surge protector which should have been installed was missing. The technician was very good in all areas of his job."

"Talented and professional techs."

"On time, called first, worked efficiently, good communicator."

"great service!!!"

"Satisfied with your service"

"The workers were professional and and completed the work to my satisfaction. The cleaned up and left my basement in good order."

"Both technicians were polite and seemed thorough in checking my heating system. They also answered my questions and tried to put my folding door of the furnace space back on the track before leaving."

"I was notified that the technician would be late. He was competent and personable."

"Everything was satisfactorily and all questioned answered."

"The technician investigated problems I thought I was having (mice) along with performing regular seasonal maintenance."

"stayed late to complete the job"

"Arrived promptly and gave me an excellent update on systen condition."

"The technician arrived 4 hours after my appointment."

"No problem"

"Ricky always does a great job and explains clearly what was done."

"Friendly and thorough"

"A simple mistake caused the system to shut down, the company recalled that night and fixed it, and also found an old separate duct problem that they felt responsible for. They sent a second crew out the next morning to fix the duct, and they mistakenly shut off the safety switch. So, the company sent the previous service man back to fix that at 10:30 at night. Great service."

"Clear description of results of examination."

"Always very thorough and professional"

"The worker was very efficient and explain what he was looking as he worked on the furnaces."

"Excellent service and great technicians"

"Our problem was quickly and cheerfully solved"

"Good except didn't make scheduled window"

"The technician - Stephen was very nice, he was on time, explained what he was going to do and completed their tasks in a timely manner. He reset my thermostat and removed the old filter. ."

"Technician arrived at appointed time & went about his work efficiently & quickly. He was friendly and polite ."

"The air filter on our system is under the house where you put it and the tec refused to check it. He said that he would get someone else to check it, but we have not got any further information of when they will come. Also of all the technicians that have checked our system in the past; I would say that they did a excellent job; but this one took less then 1/5 of the time and I do not know if he did anything. I hope the next time you sent someone to do maintenance on our system you will sent someone else."

"he did good job"

"Very nice guys who came by. The serviceman who talked to me about my heater and the advantage plan was very good."

"Bret was efficient and very nice"

"Still have the same issue! Unit was fine until regular maintenance was done!!!"

"As always very dependable and friendly, and the work is A-1."

"Technician was ok, not very personable"

"The maintenance service was efficient. The technician communicated clearly about what he found and what he did about it."

"every time a service call is performed, you always find something wrong. I have ended my service with you company. Your company installed two brand new systems six years ago this past August 25th. Cost of install over $13,300. Since that time, I have spent additional $5 or $6 thousand dollars on this unit. Enough is enough."

"I GOT A CALL @ 7:30 AM TO SCHEDULE AN FELLOW UP APPOINTMENT PAY WAS TOLD I HAD TO PAY FEES I HAVE A 10 YEAR PARTS AND LABOR CONTRACT."

"Efficient in service and on time in arrival window."

"Jonathan and Wilkins made an excellent team. Both are hard and thorough workers. They knew what they were doing and performed the job well."

"Because of the Covid, environment my heat pump had not been serviced in a year and a half. They had a busy day and could have rushed the inspection, but they stayed with it until all my concerns were addressed. Could not have been happier."

"Brycen was efficient, polite and explained in detail what he did to complete the fall service on the 13 year old furnace. Based on his evaluation I will be making an appointment for replacing two weakened parts on the furnace."

"I was satisfied!"

"The appointment was made in advance and the time was honored. The technician was pleasant, helpful and informed."

"Service tech very sufficient!"

"Always on-time, fast, efficient and honest. Been with this company for over 30+ years and have always been very satisfied!"

"He was a little late."

"Excellent service"

"Brett is a very capable technician. Feel very confident about service we receive from him"

"Fast friendly technician very knowledgeable"

"On time, in and out same day, cleaned up well."

"Technician was friendly, efficient, and knowledgeable."

"On time and professional."

"Ricky Williams is fantastic"

"Friendly"

"Technician was prompt, orderly, clean and did quick work of necessary maintenance. I did not like the fact that a sales person also came (uninvited) and then proceeded to sell me on all new equipment. Especially the rush nature of it all. May not continue my 26 years of continuing to use you as I am getting tired of the constant sales effort. Just want someone to come and maintain my equipment and notify me if things need replacement."

"The Technician, Ricky Williams, is very knowledgeable, very diligent, and answered all my questions. Ricky is an asset to your company. He was able to address some issues with the system that previous technicians could not address. Ricky is also very friendly and communicates very well by making any issues understandable. Again, he is a credit to your company,"

"Once they came out service was good. Setting up an immediate appt since it was an emergency wasnt the best. Once I called I was told I was given a same day appt after all."

"Everything is back up and working"

"The two servicemen provided thorough, courteous service and made appropriate recommendations."

"Technician was thorough and very professional."

"The appointment went well, the tech was on time and very efficient."

"Ben was very good in answering my questions. I think he did a good job checking my two units. Yes yes"

"Pat is wonderful and a great tech. I asked for him to be the person to come out because I feel he is honest. I have dropped Service Experts after years of working with you. The system you sold me was junk! Nobody seemed to be able to fix the problems and the service at times was tough. As a service maintenance customer it was always a fight to get someone out for emergency situations. I have signed on with another company and had my unit replaced. When you send two additional people out, it felt like a high pressure sale and the leasing program, they wouldn't stop talking about it after I told them several times I wasn't at all interested."

"The Technician was prompt, courteous and answered all my questions."

"Extremely pleasant guys, who were very thorough and explained things clearly and helpfully."

"Good service - friendly, efficient"

"Very friendly and efficient"

"There were two technicians at my home, they both forgot to close my basement door and shut off the light. How do I know if there are any critters in there now."

"Tech was very professional and informative about what he was checking and doing. Respect our home with mask and foot covers."

"Technician explains thingbwell courteous a d professional"

"Efficient, personable, informative"

"They didn't clean the leaves out of the HVAC units outside. Said it didn't matter and could be done in the spring."

"The scheduling team was at the top of their game. I had to reschedule multiple times. They were courteous and helpful with fitting the appt into my schedule. The on-site engineer was polite, knowledgeable and quick to service. I was in meetings during his time here and he was very accommodating. Awesome job to everyone!!"

"I did not receive the usual notification phone call 30 minutes before the technician's arrival time."

"service appeared quite good. tech very nice and professional"

"Great explanation of the work to be done and the condition of the unit."

"Courtesy and professionalism"

"on time and very knowledgeable technician"

"The tech told me that I was paying for a thermostat. He said NOTHING about a labor charge. He even said they would find out if my current thermostat was under warranty and if not,I may have to pay more for the thermostat that was designed for my system. Now Im being told it was a labor charge but it says thermostat on the invoice. I want to speak to a manager. I have been a customer since 1978 but I can easily hire a more honest company."

"He was very courteous and answered all my questions."

"I had a couple of observations The pricing of the service only covered heating or cooling and it wasnt clear to me at the time of scheduling the appointment The technician refused to check the AC unit and requested that another appointment be scheduled for servicing the AC unit that carries another charge."

"So gratfule to Ricky!! He was very nice and patient! Great customer service"

"Completed job eventhough difficult working condition"

"Good work"

"Technician was efficient, friendly and explained his work fully."

"The young man was on time, was efficient and finished in a timely manner. He was very good."

"Very professional and always do great work!"

"Ben is world class. He knows our system and does a good job keeping it well tuned."

"Mustaf was right on time, very curious & efficient worker."

"Courteous."

"Very polite and did his job with little interaction with homeowner. Knew what he was doing."

"We always want Ben to service our unit. He is very nice and efficient."

"Technician was on time & helpful"

"Tech was very knowledgeable and was able to answer all questions regarding my unit."

"Recognized the problem immediately and had all the tools and parts and equipment in his truck to tackle the job immediately"

"I have has service from Service Experts, both heating and air, for a number of years. Service calls usually last for 30 minutes to 1 hour. Service this trip took about 15 minutes. Last heating service call expressed some concern about wear on heat exchanger. No mention this call. Makes me wonder."

"Very rapid response to our problem."

"The technician kept us well informed."

"Tim and Emily were professional and very accomdating."

"thorough inspection and cleaning"

"Knowledeable, able to fix the problem almost immediately"

"quick diagnosis and repair"

"The technicians took their time to make sure everything was working properly."

"Very courteous, on time and respectful to me and property."

"Friendly and caring tech"

"Timely response to a no-A/C condition and quick problem detection."

"Will had a lot of information to provide us with in regards to what type of system was best for pur residence, why it was the best one for us, and the most cost effective way of obtaining said system!"

"Emily was terrific. The three technicians were excellent and made the installation in less then four hours. Good Job. Price was much higher than 2 years ago."

"The service person completed the work quickly and answered questions without hesitation."

"The technician arrived within the scheduled time. Very professional and observed the safety guidelines of COVID-19."

"Very communicative about the service provided and checked to be sure system working before leaving."

"He was very curious and corporate."

"With Service Experts I can always count on "needing" something extra, and I can be sure that the parts involved are way overpriced. The technicians were just fine, and I have no complaints about their work."

"The technician, as always, arrived within the specified time window, was courteous, answered any questions I had, and explained what he did and what he found."

"Technician was prompt, courteous and very detailed in his explanations of my systems and what he was checking for."

"Install job not finished and I had to call to schedule it to be competed."

"The technician was knowledgeable and knew exactly how to isolate the issue and resolve it."

"Very professional!"

"The two gentlemen were professional and relatively quick."

"Did his job without a lot of conversation"

"Never had service! Dont know why we were sent this"

"Pat is great"

"Your company did a great job!"

"The work done is just fine. What I dont appreciate is that each time a technician comes they propose several thousand dollars worth of optional work. Generally different items each time."

"The service techncian was kind and did a good job."

"Technician came in time frame I was told. He was polite and did his job. He explained the issues."

"As member, we should get some free service when some problems occur within 6 months of the regular tuneup."

"R. Williams is the best"

"On time did a great job"

"It took a while to diagnose the problem but I appreciate that the whole team was very thorough"

"Rep not thorough. Selling products. Wouldnt flush line"

"Tim was thorough, pleasant, informative and professional. I hope to be able to use his services again on my HVAC unit and preventive maintenance."

"Both Tony and Brett took the time to explain the problem and all of the available options."

"We are new owners of this house and are learning about systems installed by previous owners. Mr. Jacobs answered all our questions explaining how the HVAC works in this house and offered us a viable solution to the problem we were having. He also addressed another HVAC related issue while here which is most appreciated by us. We highly recommend him!"

"Polite, thorough"

"Explained the problem and fixed it. Suggested that due to age of equipment it should be replaced within months. That would avoid an emergency repair."

"professional and knowledgable."

"Courteous helpful when I had questions. Explained what he did and made some recom.mendations."

"Was no help getting my Bosch AC system working. I was Sold that it was the best. Has been trouble more that once."

"Your company has done a wonderful job for us since we have been using you. You helped correct a problem another company could not fix. I found out about your company from the work you have been doing out at our church."

"Thorough and informative"

"Plumber Allen exhibited great knowledge to help diagnose the potential problem."

"I asked for you guys to come here to look for a piece of jewelry which I thought had fell into the air vent, the customer service person told me I would have to pay a service charge for them to come which I didnt mind and if he didnt find anything they would waved the fee which he didnt, yet he charge me $215.07 for what?"

"Competent, thorough, thoughtful, pleasant interactions with Mr Atkinson."

"Both men were polite, professional and helpful."

"I was charged $104. For a minute ask yourself, what I got in return for that $104. Seriously why should I pay that amount when I do not get anything in return? I wanted someone to check refrigerant leak. Thats why I called for service. The guy convinced me without checking for leak, that refrigerant does not have smell. My old unit is like 20 yrs old. How does he even know what type of refrigerant is even inside it. The whole point was to find out what the gaseous smell was. Anyway I felt like a fool after he left. I called to check the leak, but he convinced me not to do it and robbed me of $104 just to drive upto my house. Just terrible rip off."

"The technicians were very methodical, thorough, and conscientious in doing the work"

"efficient, knowledgeable and courteous"

"Good service"

"Left the heat on and cancelled all the settings on the control panel. control Please remind them to keep their masks on inside the house. One of my daughters is high risk for Covid from a medical issue."

"Quality work. Worked hard all day to get through very thick concrete wall."

"Prompt arrival of the technician. Technician was very knowledgable and respectful."

"The technician service was very good. The scheduling was very poor"

"Have been dealing with Ser Ex for some time, and their service has always been satisfactory."

"Both technicians were courteous, respectful (wearing masks) and helpful without being intrusive."

"Thorough, professional, efficient service call."

"Both gentlemen were very nice"

"JUSTIN WAS EXELENT"

"You had to return because city inspector did not approve the initial work. Otherwise I would have given a higher score"

"My technician was very knowable."

"VERY NICE MAN"

"THOROUGH AND CORDIAL... EXPLAINED HIS ACTIONS"

"The Tech arrived when scheduled, was courteous and professional. He was very knowledgeable about answering all my questions during the time he was here including the ones regarding the new thermostat settings."

"The technician was very helpful and took the time to explain the different options available for a service contract."

"technician was very thorough and polite"

"Alex and Emily were excellent ... kind, friendly, professional. They were thorough and explained everything in a helpful way. They were great!"

"I was mostly satisfied with service except delay of repairs and shortage of parts such as filters. The fact truck was damaged in wreck caused loss of some parts such as screws."

"Very courteous informed of what he was doing and it's outcome"

"The sales rep made me feel pressured and rushed to replace my unit at the cost of $11K and 0% financing through your company. This was said multiple times."

"They were later than the 4-6 window when I expected them, and while I understand that happening, it would have been nice to get a call with an ETA. Also, we were told we would receive a call the next day about the repair work that needed to be done and I had to call the office and get the update. Im not sure when we would have been notified."

"Fixed the problem"

"They are to return to change the breaker but I do not know when."

"Prompt and timely installation."

"Tech was awesome!"

"prompt service as promised by the extended plan"

"Technician was very kind and knowledgeable."

"Easy scheduling, professional workmanship."

"Ricky.very professional an tells you what he finds after checking everything.What will need to be done to remedy problem."

"1. Job was way overpriced. Work took less than an hour and i was charged around $400. No repairs done, no parts. 2. Ricky had his mask around his neck the entire time he was in my home, not on his mouth and nose as it should have been. The other fellow had is on and off his whole face or nose during the service. Covid is still a serious issue and you need stronger policies/protocols. Your website has nothing about Covid on it- why are you not taking this more seriously. There could be unvaccinated children in the homes you service. 3. Person on the phone who scheduled the appointment got the service wrong on the order. Ricky asked me when he arrived if he was there for a drain line clearing. I scheduled a mini-split head cleaning service."

"Please do not send sales folks to the repair job. Nice folks. It just looks like they are circling vultures"

"Tony and his helper did a nice jpb. Checked wveryhing out,"

"Good servive"

"Tim was very knowledgeable and professional when he serviced my units. He made several recommendations on how to maintain the temperature in my house to prolong the life of my HVAC systems in between services."

"The technician was very professional and seemed to do a thorough job. But, for the last several years it has felt like the technicians were tasked with always trying to sell me something more. Given this feeling and the recommendation of the "comfort engineer" that was called in, that I should replace the coil, my confidence in Service Experts was diminished. I therefore got a second opinion and will be taking my HVAC service elsewhere."

"The thermostat on the 1st floor keeps disconnecting from Wi-Fi and the red light alerts comes back on, it needs to be replaced"

"Excellent Experience from a very knowledgeable member of your team, Mr. Smith. Took the time to explain everything aspect of the service and our current and long term needs."

"Technician was efficient , polite and helpful"

"It was a reinspection and should not have been charged"

"The tech took his time and did the job well."

"Absolutely terrible, one of the most unprofessional companies I've ever dealt with."

"I paid the technician (by a credit card) $302.00. He said I would. get a receipt by email, I have not received a receipt - just this survey,"

"Joe and Pat were exceptional! They were prompt, professional, efficient, thorough, knowledgeable, friendly and sincerely concerned with my issues and needs. They thoroughly checked my systems and offered solutions to my needs. No pressure, just expert advice on how to efficiently and affordably resolve my issues. They went above and beyond to help me. A wonderful experience!"

"Very friendly and efficient"

"Ricky is always does a great job checking inside and outside with my heat and air conditioner"

"He was very knowledgeable"

"He was communicated about everything he was checking and what he would do if I approved. I just think he was very well trained and thorough."

"This was a smooth process from start to finish. The only thing I would say would be it would be helpful if they called prior to showing up so we are prepared (putting cats away from the area, etc.)"

"Na answered my questions, all of them regarding cleaning etc. He was quite respectful of the home and did an excellent job of cleaning. He had a lovely manner, quietly moved about through the home. Just efficient service! Give him a raise !!!"

"Both Frances and Mustapha were efficient, and both explained what they were doing very clearly. Frances found a problem when doing routine maintenance, and Mustapha was able to come out later the same day to fix it."

"The 1st Tech made a miss diagnoses and the 3 day delay began. Your 2nd Tech was excellent!"

"When they were doing the system checks in our house, they ended up causing our system to ice up, had to turn on the heat to defrost it then told us the drip Pan was not big enough. What they didnt mention was that it was continuing to leak and they didnt do anything to prevent damage. Now we have water that leaked all the way through the drywall and our ceiling is destroyed. They could have asked us for a dish to catch water or something to prevent the damage and said nothing. Irresponsible business practice. The gentleman that were here were kind to us, but the work was awful and caused damage."

"Technician very professional and polite"

"Answered all our questions and timely completed the requested work."

"The office said the tech was going to service the upstairs heat pump. The tech said he was here to service the downstairs gas pack. I wish you would get your act together."

"The tech. was good, however when the A/C is turning off there is a bump sound still coming from the new small unit. He mentioned it is the unit size compared to HVAC size."

"Steve came to assess our registers and ductwork in order to provide a quote for cleaning. He was very friendly and courteous and said he would provide a written quote for me to pass on to our landlord. I have not received any quote as of yet. Perhaps he sent it directly to the landlord."

"Mustapha Khallafi diagnosed the problem in a timely manner, got the part, and installed the part successfully, and explained what a message on my thermostat meant with regards to the heat pump."

"He.was.very.excellent"

"On time polite,I assume work was quality"

"Very thorough and very professional"

"Daniel is very thorough and well trained. He is also good at interfacing with the public."

"Courteous and competent service staff"

"Customer Service was good, and very responsive! However, could not get a Lennox like we wanted, 16SEER 3 ton, but that is not their fault."

"Prompt, thorough and informative."

"Both of the technicians or professional while at the same time being friendly and helpful."

"Technician showed up at 8:30, when I was specific about arriving by 8 am since I had a class that started at 9:45 am. Technician did not wear a mask either. I did. Also, I mentioned having humidity issues in the main room, but the tech only said to keep the temp lower. I don't know that he checked the condensation line or drain pan. Even when I keep the temp at 72 degrees, humidity rises over 70%. During conservation period, where the air handler fan runs, but the compressor does now, humidity has gone up over 80%. The other AC unit maintains humidity around 50-60% even when temps are at 78 degrees, but I can also see a stream of water from it. The main room only drips."

"Nice person. Able to diagnose the problem and completed the service professionally"

"Professional and courteous service."

"they did a good job"

"Very professional andeasy to understand"

"Technician shared information, which was helpful"

"the service person was very good at answering questions and seemed to know his job."

"Went quickly and good job."

"He was able to quickly solve our problem. And answered our questions thoroughly."

"Only received an estimate. Just way too expensive. Got another estimate for 45% LESS !!!"

"On time, efficient"

"Every was great and did a wonderful job!"

"Ben was very nice!"

"The problem with my AC tuned out to be a lot worse than I thought. Service Experts is preparing to send someone out who can develop a plan to address cleaning the line, including possible wall/floor access."

"Early arrival with approval and very efficient."

"Professional"

"Prompt and courteous. Went to work as soon as he arrived and spent time thoroughly maintaining equipment."

"The technician was on time, did the job, and answered questions I had about the service."

"They explained everything to me."

"First HVAC installation had a few issues related to installation. Second HVAC installation fixed them, but caused stairs & flooring damage."

"Tech was on time and went above and beyond with his service."

"The technician was on time and provided good insight during the diagnostic period. He recommended a replacement vs. a repair which was the best solution for what we needed."

"Technician was very professional and courteous."

"Very professional, explained what he was going to do."

"Always polite and personable"

"Ben spent extra time to not only diagnose the cooling problem with my AC, but to correct the problem and also educate me on what happened. Great job!"

"They were fast and efficient. Finished in 1 day, when we expected a little longer. They were a little later than I was told to expect, but nothing crazy."

"Several expensive parts 'needed', which I can't afford, even though they have been replaced in the past. Water heater was checked which was good. Outside unit was not cleaned."

"Tech was courteous and efficient."

"the price of service was EXTREMELY HIGH."

"the problem did not resolve"

"Problem resolved same day we called"

"PROFESSIONALISM!!!"

"The team leader seemed to grasp the problem and fix it effectively in a relatively short time, in stark contrast to the previous TWO technicians sent to address the problem in just the past month. He was courteous, considerate and quick to do the necessary settings corrections to the system, and it now performs as I would expect."

"Service was great"

"Matthew arrived exactly when scheduled, was efficient in identifying the purifier and water line problem, and answered all my questions. He also gave me excellent advice on future maintenance of the purifier."