Service Experts Heating & Air Conditioning Reviews

"Most of the techs are good; however, others are just trying to sell stuff"

"Great professionalism, knowledge, and customer service I've received. I've followed their advice on things I needed to keep my unit running efficiently and I have not had any issues."

"Plumber and dispatcher were both courteous, professional, and provided service within 30-40 minutes of my call because sewer problem backup. Thank you very much!"

"If it wasn't for being harassed by your office for payment on a project that was not completed, yet sent to a collections company I would have given you a 10! I had agreement from your seller to allow the work to be completed for rough in inspection before payment. We are an existing customer that already bought a replacement unit you installed and have it and another under contract. This part annoyed me and my wife. Your seller and installers have all been marvelous, prompt, courteous, professional."

"On time, polite, explains work."

"Had a very bad experience with a technician."

"3 days to get an appointment then they cancel and set it up for the next day first one in the am he gets here at 1130 he find the circuit board blew up so he goes to order a new 1 and tells me 10 weeks and leaves. 2 days later I can't stand the heat and call Bosch and explained the situation he switched me to the technical dept and they found a different part number with a extra piece still covered under the warranty it took less then 8 minutes then it took you 3 more days to return"

"You showed up when you were supposed to and the work was done in a timely manner."

"I have had good service with SE."

"Job well"

"Worker did not clean up after work"

"The service person was terrific but our expensive system has required multiple repairs"

"Good and reliable"

"Excellent service program."

"Staff persons were on time and focused on the work at hand."

"Good value and efficient workers."

"I like 1) your service personnel, and your office staff. 2) the calls you give to remind me of things such as time for an inspection, or when a service technician is scheduled to arrive. 3) lately, you've been much better about getting parks and making quality repairs in a reasonable time."

"A job well done... I hope???"

"Long time customer with 2 units in the house. Maintenance and service calls have been reliable & professional. Tempted to do some price comparisons, though, before replacing a unit again."

"Professional, Responsible."

"Took a long time"

"Respectful and knowledgeable technicians"

"Very timely and solves the problem quickly"

"Professional"

"The 2 service experts who came were courteous and conscientious, Very capable and professional."

"service personnel very professional, knowledgeable and thorough"

"Wait to long for parts"

"Already have to neighbors that you have service"

"Quick & efficient servive."

"Always feel comfortable w/ the service provided since you have installed my system, know the system, and keep records and reliability!"

"They do good work"

"I am very unhappy in the fact that the technician came out and replaced the blower, and the A/C unit has not worked since the work was done. A call was made at 4:20p to have the technician call me, but he had all ready left. The young lady who answered the phone advised that they would get someone else to contact me, but as of this writing (5:05p) no further contact has been received."

"Always punctual and good service people"

"The technician was knowledgeable.He diagnosed and resolved my issue quickly."

"Always provide personal, professional service. So reliable."

"Good service, good advice."

"Richard and John were great. 24/7 answering service was just ok. Plus, the communication from the emergency service to the next days scheduled repair was clunky. It would have been much better if we had been added to the next days schedule instead of added as an ad hoc, considering I was told to contact 811 with a 3 hour plumbing emergency."

"na."

"It took me the entire summer to get an air conditioner zoning problem resolved. Your company was the one that installed it. In addition there were at least 4 appointments that were broken without notification. For a service oriented company, your performance leaves a lot to be desired."

"Todd is honest and excellent communication skills"

"You people are rip off. This is the first time the system has been cleaned. Why none of the previous technician cleaned it before. You only care about the money. Why not 2 technicians do the same thing. Each one does different things."

"Daniel was efficient in his work, and did a great job of explaining what additional work needed to be done. Felt comfortable with him in my home."

"You sent us a good tech. He should have turned the system on to check it after he put in the new blower motor. Also, I would give your appointment dispatchers a1 as they dont communicate any info techs or customers on the appts. They show up when we change the appt time and then dont show up at the new appt time. You need to fix that!"

"thorough techs"

"This seldom comes up in my normal conversations with friends."

"all of the service experts were very helful in showing us how to use new equipment."

"Xxx xx."

"Happy with Shaun's detailed estimates and proposals of different options. Would be a 10 except he took a few days to get the estimate to me."

"Technician was punctual, knowledgeable, competent, and personable."

"Tim and Brad visited my home to do a 6-month maintenance check on my aging heat pump. Their visit was extended at my request after I learned from Tim about the current, problematic condition of my heat pump and the likelihood of more problems developing soon. At my request, working as a team they gave me recommendations for a new unit, Tim from a technical perspective and Brad matching technical recommendations with units available and options to consider. I am very thankful for the expertise, knowledge and courtesy. The new heat pump has been installed and I'm very pleased with it."

"The membership is a great benefit."

"The technician was here on time and was very efficient in servicing my heating system."

"You have been my dependable HVAC people for 15+ years. Always a positive exchange- your techs are professional, personable and know what theyre doing"

"Might have been oversold an air conditioning unit for the size of my house."

"Ray did and excellent job technically and explained issues to me."

"Failure to follow up on our HVAC issue that leaves us with no AC. ZERO communication other than my own efforts."

"Todd makes things clear and easy so we could make a responsible price value decision based on his expertise"

"Consistently do a good job"

"Service Experts has been reliable for me for 27 years. The technicians are polite always concerned about coming into the house without disturbing me. Always have useful information"

"Great service and information on my system"

"I never had a problem with your service."

"There was a minimum of effort on my part to do anything other than be present when the service occurred."

"Your technicians are top-notch and they are willing to "go the extra mile" to please a customer."

"Long time company"

"They responded rapidly and solved my problem(s) fast and efficiently."

"Courteous, professional installers and salesperson. What I didn't like as a person on fixed income was the price despite being given several discounts. I didn't accept your program was that I didn't want a lien on my house when I sell in several years."

"Excellent service and product"

"one technician came out and charged me over $100 to test for leaks. the next technician came out and wouldnt help install my new natural gas grill because the line is illegal. please call me back"

"Good service"

"Professional people !"

"Although I have a service contract with you, the last checkup did not check the sump pump that was the cause of this call."

"This technician was very good."

"Very professional and up front."

"Ease of scheduling, good service, nice technicians"

"Technician knew his job"

"The technician was efficient and knowledgeable"

"Service is great, but your prices are some of the highest in the area."

"Experience of the tech"

"Daniel is very professional and explains his process very well."

"Professional service"

"Knowledgeable technician, helpful, also knowledgeable telephone support team."

"Prompt service."

"Im very pleased with the maintenance services on my tankless water heater. The technicians are knowledgeable and always arrive right on time."

"The trainee tech went straight to work and with guidance from his supervisor and a service rep completed the task in good order."

"Professional service. Arrived on schedule. spent time explaining my heating & cooling systems."

"great service. friendly customer service. punctual"

"Always experienced quality work"

"Job well done."

"This particular technician did exemplary service with detailed work, good explanations provided for each step and was thorough in his analysis. He also took care of any future potential issues. Overall, he was much better compared to technicians during previous visits who pretty much just did a walk-through and left stating nothing needed to be checked because the systems are so new."

"on time efficient"

"EXCELLENT SERVICE WITH TRIANED TECHNICIANS"

"The associates were excellent"

"Your response was timely, your service technician was friendly enough and professional. All he did was tell us we had an issue with our well and there was not much more he could for us unless we wanted to spend $990.00 to find out more."

"Service has been variable, but the last guy was wonderful--very knowledgeable, competent, polite, and fast."

"reliable and prompt. knowledgable. friendly."

"He took care of the issue."

"Professional and quick service. Done right the first time."

"Ray was "professional, knowledgeable, courteous. He listened to our problem and repaired our furnace. we are very satisfied with the work he did. We are happy campers. THABK YOU!"

"Personable and timely service."

"Professional and quick service"

"I have had nothing but trouble with my new system. Too many service calls and still not sure the problems are resolved. I was also told a technician would arrive and he didn't show up."

"My kitchen faucet stopped working just before out of town guests arrived on Labor Day weekend. Plumber arrived and resolved the issue in less than one hour. He was very professional and explained issues to me."

"No pressure sales to get new HVAC. Techs are always well mannered and seem to know their business."

"The technician, Davonte Harrison, who came to do our annual review of our HVAC system was right on time. He quickly reviewed our system. He explained what he did and made recommendations as to future care of the system. We also appreciated that--like us--he was from N.J.!"

"Service has always been above & beyond what I expected."

"Rep was courteous, knowledgeable and professional."

"The technician was very courteous and explained the entire service. Extremely reasonable cost for the service. Great communication on behalf of Service Experts."

"the tex. did a good job"

"Very helpful and friendly"

"On the whole, I'm happy with my service. However, some technicians try to talk me into services I don't want."

"Good service. Friendly technicians."

"Consistently good service."

"The associates were professionals and well trained."

"We had a very knowlegeable and helpful technician. The right technician makes all the differance!"

"Both Tim and Will were most professional and thorough in explaining the quality and value of services available from the company."

"Your personnel in the Raleigh office are great. And thanks to your tech Ricky, service is excellent"

"Technicians were timely and knowledgeable."

"Professional competent"

"the service we have received is excellent..the service technicians were very knowledgeable, considerate, timely and thorough. we have been very pleased with Servce Experts. We highly recommend this company for the above reasons and expert commitment."

"There is absolutely no accountability from the customer service team at Service Experts Raleigh. There is 0 follow up after the initial on-site diagnostic. There is 0 follow up from the parts department on whereabout of the ordered parts. As a "first time" customer, there is nothing good about this place as far as being so called Lennox "premier" dealer. What a joke this place is. Only thing good about this first-time experience was they showed up in the scheduled time window."

"Excellent service. Efficient"

"Prompt service, Matt is very knowledgeable and very pleasant."

"Good service."

"Professionals"

"Professional and very pleasant. On our initial visit with salesman when we first got the service we did complain that everything was not explained to us in detail therefore because of the charges we will be with you for a long long time."

"They always do a good job very professional. I just recommended my neighbor today."

"This was an emergency appoint and the individual the took the appointment on a Sunday was cordial and very helpful. We had an appointment first thing Monday morning. The technicians that showed up were also very cordial and helpful."

"Professional, courteous and competent service"

"Quick response time, very knowledgeable tech, very professional tech."

"Professional, friendly, courteous"

"Technician very well trained, friendly, competent."

"After added cooling gas about 5 days, the air-conditioner is not cooling again."

"the guys were very respectful, pleasant and worrked quickly"

"He professional and friendly."

"The price you charged for the thermostat was extreme. The cost should have been a lot lower. I can buy that thermostat for well under $200.00, not $330.00. The service was good, and the tech was good, but price gouging was not."

"Workers forgot to turn the system back on after servicing air system."

"We were scheduled for our annual checkup in July 14 from 2-4PM. Nobody showed up and I finally called around 6PM and said "don't bother". It was rescheduled on 8/25 from 12-2PM but the technician was 2.5 hours late. Also, when he came he did not have the correct furnace filter for our system and someone had to come back the next day to install it. So, I am not entirely thrilled with your service, although the system we bought on 7/2/2021 works just fine."

"Prompt service"

"Your service specialist are always kind, courteous and professional. John, my service specialist on this most recent call, was outstanding!"

"Overall pricing model is over priced for the service compared to competitors. I was very pleased with owning the mistake regarding warranty discrepancies and honoring a repair under warranty."

"SERVICE TECK was knowalgeable & answered my questions"

"Experts, very efficient and knowledgeable and he took the time to explain the system."

"Very timely response"

"Technician Aaron did a very professional job. He was on time, explained everything that he was checking out for the maintenance service and very polite."

"Several weeks before I could get a maintenance appointment for service."

"Marvin identified the problem and fixed it."

"Pat quickly diagnosed the problem and then explained his course of action and why he was doing that. Problem resolved!"

"Experts"

"This is the second time I've taken this survey. Don't get me wrong, Richard did a good job, but with no senior or military discounts it's a little bit expensive when your on a fixed income."

"The tech was very good at his work."

"I haven't had any problems with my system."

"Quality products and always get top-notch service."

"Professional"

"I already have recommended Service Experts to friends and neighbors. I continue to be pleased with the service."

"Service Experts is a reliable, professional, well-run company with courteous and personable staff. The prices are reasonable for the quality of the service provided."

"Prompt"

"This was a complete disaster. We called on a Tuesday around 5 about our AC. We were told someone would come that night. At 10:15 I called back to see when we could expect a technician and was told they didnt have a record of my call or request. The next morning I received a call saying someone could come at 10 am. The technician quickly diagnosed our problem and put an order in for the part that was needed. He said it would come in on Friday and the company would call us to set up an appointment for Friday afternoon to fix the AC. I called Friday afternoon and was told the part wasnt in. I was told if it came in Friday night they would call Saturday morning to schedule for later Saturday. On Saturday morning I found out that the part was delivered to the AC manufacturer here in town and was ready for pick up. I called Service Experts to tell them and to get an appointment. I was told that they didnt have time to check on the part, that wasnt there job to track down parts, and I would just need to wait until Monday. Later Saturday a manager contacted me to say after some investigating she didnt have the part at Service Experts. I explained the part was delivered to the manufacturer, provided the name of the person I spoke with that morning, and then told her about the service I received earlier that day. She asked if she could talk to her supervisor and call me back. I never received a call. On Monday I received a call stating the part was in and they could come by Tuesday afternoon and repair the unit. Tuesday it was fixed (a full week after the initial call)."

"Very professional & knowledgeable"

"Quick response to our request. Problem was fixed completely with one visit."

"Service, Tech's, and products"

"Terrible service - technician did not know what he was doing; length of service was unresonably long"

"Prompt device. Polite and responsive personnel."

"Because it was a good experience"

"Ricky was very friendly and knowledgeable about my systems. I have always had great service for many years."

"If it ain't broke, don't fix it."

"Great communication. Friendly"

"Friendly, honest"

"Technicians are always on time, courteous and informative."

"They were prompt and Excellent customer service"

"The salesman explained all I needed to know about installing a new A/C & Air handler."

"You seem to do a good job"

"Service folks did a thorough assessment and talked is through the problems in detail"

"Your serviceman was very professional"

"scheduling is a little tricky. but we have weird hours!!"

"I was very pleased with the way every thing was explained and all of our questions were answered"

"He was very knowledgeable and discovered my leak very quickly."

"Good relationship with service rep. Friendly, knowledgeable and informative."

"They are very quick to respond and very punctual and seem to be quite competent in locating and fixing problems."

"Thoroughness of repairman."

"Tim was thorough, on time, knowledgeable, patient and fixed everything"

"The Sales Representative Todd Atkinson was very professional, courteous, and informative and answered all my questions very thoroughly. The process and details were explained well. The system was installed the day after purchase details and pricing were done. The Installers, led by Fred, Mack were friendly and worked diligently and in hot conditions to install the system in one day (They worked hard). They were very respectful of our property and did a great job on the system installation."

"Because I am very intelligent"

"Excellent and quick."

"Great customer service, quality products"

"Ricky was very thorough and confirmed things I had guessed but also had the expertise to say how to fix it. He looked the whole house over and when he explained things, he mixed layman terms with expert terms so I was able to see the whole picture. I trust him."

"The technician made a thorough investigation of the problem and provided a clear explanation after checking."

"Tim is AMAZING! He is very thorough and makes sure I fully understand the work he has done. And he always has a smile."

"Technician was late showed up after 12"

"Professional and courteous technicians and customer service agents. Reliable service, reasonable prices, and the Advantage Program."

"Very professional technician"

"Very professional customer service. Routine maintenance included in contact. Very pleased with my Bosch unit"

"tech.was very knowledgeable, and helful"

"So my family/friends can experience the expertise like I did......"

"Quick response time; knowledgeable technician"

"THEY ARE A PLEASURE TO WORK WITH. THE TECHNICIANS ARE KNOWLEDGEABLE AND PLEASANT."

"Courteous serviceman. Reminding me of time to have service check."

"Aaron was prompt in appt time arrival, was very professional and answered my questions very clearly."

"Always get high quality service from service experts."

"Timely service. Tech explained what he is doing and let's me know of potential problems"

"Very responsive folk, who took a lot of time and care to get everything sorted out ! Particularly nice engineers :):)"

"Ray and Todd were on time, very knowledgeable, quick and professional!"

"Appointment kept on time and technician very knowledgeable."

"Staff are helpful and are well trained in task."

"I was impressed that I could get next day service when I had an A/C problem issue."

"Technician explained everything well."

"I have used Service Experts for years. Their responses have always been immediate and helpful, always solving the problem."

"On time, worked entire time and cleaned up after selves."

"Our eleven day old problem has not been fixed."

"No one even looked at my current A/C unit or handler. They just asked what we wanted brought up an estimate"

"Service has always been good. I am not typically interested in upselling. Employees have always been nice."

"The technicians were great and respectful. But we paid $200 for them to crawl under the house and tell us our unit was frozen and to turn it off and replace filter. They did not have the correct filter since it was an American Standard brand which your company does not carry. I called the office ahead of time and gave them the exact size filter so they could bring one. If they knew they didnt carry that filter then why did the company send them to our house and charge us $200 for no solution? We spent two additional nights without AC until another company came today and installed the correct filter to fix the issue."

"They did what they said they would do."

"The service man said he would have to take apart the whole tank to repair the gas leak. The estimate was over $1600 and he charged me $84. The person who repaired it just tightened the connection and it passed the inspection."

"Very professional"

"Great and prompt service. Technicians are always polite, friendly and informative."

"They did a good job efficiently."

"Easy to get a service call and techs showed up on time."

"Our ac went out and Jorge came out the same day and stayed until the ac was up and running!"

"Great service"

"Technician very professional, friendly and took care of the AC issue."

"The service expert that serviced my AC unit was very polite, helpful and patient. Even though it was very late in the day and I was his last call."

"Thorough. Provided explanations. Pleasant."

"Friendly, competent service"

"Satisfying work"

"Excellent friendly service."

"Technicians are always on time, always courteous and friendly, knowledgeable and explain what they are doing and why."

"The tech was very knowledgeable and was able to quickly identify the problem to get the HVAC running again."

"Have always done a good job."

"I have always received prompt responses to my htg/ac needs. Technichians have been nice friendly and knowledgeable."