Service Experts Heating & Air Conditioning Reviews

"Daniel was very efficient and knowledgeable."

"The salesman completely misrepresented the pricing and the pricing plan.The salesman completely misrepresented the pricing and the pricing plan. We feel like we were completely wrapped off."

"The technician answered questions and appeared to be knowledgeable. After he completed maintenance, he discovered that the thermostat was blank, but was able to get it working again after he tightened a wire that he had loosened."

"Brian was very helpful!"

"I found a plastic part on my deck that I know the two men must have left there. I would like to know what the part came off and why was it left. Please advise."

"The technician was on time, wore a face mask, put shoe coverings on when entering my residence which was great because it was raining, he was thorough, and answered all of my questions."

"very professional"

"Technician was polite, on-time, and patient. Seemed to do a thorough job and will see as the winter starts."

"Your technician was very satisfactory but I do not remember his name and the copy he left is unreadable. Sorry but he was very polite, let me know all that was going on and returned with the part that was needed in a timely matter."

"Technician seemed competent. He patiently and clearly explained what he found to be bad and what should be done about it. But I was not expecting a failure on a system that I thought had been completely replaced three years ago. Worse, someone from the office called about 10am to tell me that this 12 - 2pm appointment had to be rescheduled! Found out he was there when he called me about 1:30. You need to get communications organized."

"Technician was professional and performed his job"

"Service was done in a reasonable amount of time, and the City of Raleigh inspector showed up to inspect at the same time."

"The tech did a great job while working in pouring rail."

"Excellent service. They came on time, did a very thorough treatment and were polite and respectful of our home"

"On time and very cooperative and professional spoke well of the inspection and gave good information did a great job thanks for all job well done"

"Very satisfied"

"Polite and personable techs."

"Tech took his time, did a thorough job and clearly explained to me what he did, why he did it, and any issues that were found."

"Tech (forget his name) was very thorough."

"Daniel was very professional and friendly. He was knowledgeable and able to answer all of my questions."

"Bryce is A1, Very well spoken when I asked questions. He was here last yr."

"Prompt and thorough."

"Very professional"

"Good professional manner, take time to do a very detailed maintenance work, very trustworthy."

"Always dependable."

"Excellent service, very informative & very polite service technician."

"Tech explained his findings and offered options on how to approach solutions."

"Matt is very competent and does good work."

"Prompt, expierenced"

"Alan was very personable and quite thorough"

"The only comment is that we did not a a call telling us he was on his was as promised. I was working so I was trying to plan for arrival . But otherwise it was great."

"Always dependable service and technicians"

"The inspector was fast, on time, and knew what he was doing,"

"Everyone courteous, professional. Flexibility in scheduling with desired rep. Service rep detailed, friendly, and informative."

"Timely advice and simplified explanation of available options. Timely Installation."

"Technician very respectful and responsive to concerns. He went the extra mile to do his job."

"Technician was very prompt in arrival and executed diagnostics I've yet to witness"

"was able to solve my problem efficiently"

"Arrived early (good sign) and did the job as expected."

"The technician was courteous, arrived within the time framed promised, wear a mask and covered his shoes when entering my home. Make sure I understood the services he provided."

"It was challenging to understand what we were being charged for because the person I spoke with and the technician provided different numbers. I'm also not sure if we received a general service or just the repair. Otherwise, everything went well and the technician was friendly."

"On time, friendly, informative, and clean"

"Technician was knowledgeable, pleasant, prompt, and polite. He took time to explain the situation, provide solutions, and quote for future work."

"George gave great feedback of the service he did. He was professional in his communication and a pleasure to have working at my residence."

"Never received a written quote. He provided me with a ridiculous verbal quote for things I didnt want. All I want is to have my crawl space foam sealed. I dont need sump pumps or dehumidifiers."

"Prompt , knowledgeable , polite, friendly. Very nice person."

"Sales person did not take my request into account and pushed his known sales pitch with no option product under "Advantage Program" 10 yr payments by monthly cost , but no explanation of how this cost broke down or additional options"

"Very efficient, very professional and very personable."

"Tech was excellent. Limited disruption and very thorough."

"Prompt, informative, pleasant, extra helpful"

"Ray checked our system out quickly and answered all of our questions in a way we were able to easily understand."

"He came right on time and remembered where everything is."

"He failed to thoroughly clean the debris from the fan area.The service was othewise goodd. No repairs were required."

"The speed of service and professionally done."

"Ricky always does an excellent job for us ."

"VERY KNOWLEGIBLE AND TOOK ALL OF THE TIME NEEDED TO DIAGNOSE THE PROBLEM. CAME BACK A FEW DAYS LATER TO COMPLETE THE DIAGNOSIS AND FIX THE PROBLEM"

"Tech used PPE in my home, was professional and answered all my questions."

"On time, personable, wore shoe covers, wore mask, explained maintenance, polite"

"Chris found a problem during tuneup. Had to get a part and returned the next morning to install it."

"Service is good. However after 21 years I had my hot water heater tested. I was told it was supposed be tested with each visit. Hmm have I been paying for this service all along? Feel like I have been ripped off for years my advice leaving plumbing to plumber quit senting sales people to my home."

"Technician was professional and polite."

"Technician very courteous and thorough, explaining very carefully what he was doing"

"I trust Ben to tell me what I need."

"He was very much aware of the job to be done. He was actually very pleasant and knowledgeable"

"Brian has been here one time before, and has very good knowledge of HVAC systems. We used Mike Palarie (sp) for years before. I saw Brian's truck up the street; he was waiting for Billy, the sales rep. to show up. The 10 is for Brian; Billy was REALLY pushing the Water Heater and encapsulation plans."

"This technician very knowledgeable"

"Did all heck efficienly...polite. I got good report. Now ready for cold season."

"While the sales expert was very kind and friendly, I never received the emailed quote that I asked for. Which is just as well because the ball park prices he quoted me are 4-5x that of any other company."

"Very professional and arrived on schedule. Briefed me on all concerns associated with my system."

"Mr. Beemer is always on time (usually early), courteous, knowledgeable, friendly, and clearly explains any of our concerns."

"Very prompt service and really nice, helpful guy !"

"I was skeptical of the diagnosis presented by service person. So I called another company out to confirm that I needed a new hvac. The other company could not find any signs of leak in heating exchange."

"He was not wearing his masks very seriously,"

"Daniel did a very complete satisfactory job."

"On time. Neat work. Answered all my questions in terms i can understand. I request Daniel McEleven for my services."

"give good service"

"Service was fine. However, in recent consultation, we were told that the french drain and sump pump installed by SE in 2017 were done improperly. Dirt is present between foundation wall and drain causing saturation around perimeter. The pump was not installed at the lowest point. To say we are unhappy with this assessment is an understatement! It would cost a considerable amount to correct the situation. I respectfully ask that you address my concerns. Thank you."

"The service tech. are the best. They inform you of all things they are doing."

"John went beyond in his installation as well as customer service. I highly recommend him!"

"Handled job very professional & all were very respectful & treated the job as if it was there own. They all were very efficient & kind."

"scheduling convenient, tech very good and on time"

"Service man took time to keep us informed with what he found , as he worked with our to systems"

"Last technician did a phenomenal job would love to have him out any time!"

"Always do a good job."

"He was very professional but I dont remember his name"

"He was on time courteous and efficient"

"the technician that was here for a specific call back issue from uncompleted initial installation also tested the system to be sure it worked for the forthcoming colder days"

"service tech very knowledgeable"

"Very helpful and knowledgeable"

"confidence in technician"

"I believe he did just what he needed to do."

"Punctual, personable, well mannered, and explained what he did and why. I do not know how long he has been doing this, so I have no knowledge of his abilities; however he seems committed to ensuring his customers are totally aware of his repairs."

"Ben is world class!"

"The technician arrived early, was polite and competent."

"Very complete checking of furnace."

"So easy to get service with your company and technician was very professional"

"Our options were well presented. We felt we were well informed. We also liked the follow-up after our consultation. All employees we worked with were professional."

"very professional"

"Billy Brown plays to the customers softest of spots to invoke and exaggerate fear in order to sell his product. After having signed up as a member to their advantage plan and receiving several good referrals, I was basically set at service experts being my AC/Heating company. Instead of allowing that relationship to grow naturally, I was lied to and cheated. Billy repeated insisted that my Equipment was pumping an alarming amount of mold to a point where it threatened the health of my family and my infant. Repeatedly I told him how much I liked S.E. And how much it meant to me that my mother and father (2 separate account holders) have trusted the company. I also repeatedly asked him how serious and desperate the situation was. I told him how I had just purchased my home 2 weeks prior and spent roughly $20,000 in closing/down payments and other things. Upon asking how serious he situation was with the mold, he stressed the urgency and Again invoked my 9 month olds health. This is the dirtiest sales technique out there. Trusting him, I signed up for $25,000 worth of equipment. $25,000! Then on the day of the install, the team cleaning the ducts ran into a situation where they were unable to Fully clean the ducts. I asked them what about the mold. And they said oh we saw a little bit of mold but thats nothing to worry about. Billy knew my equipment was fine, and he saddled me with a $25,000 bill for something I didnt need. Im a doctor and if I did this to someones grandmother and prescribed them medication that they didnt need. Abused their trust in me because Im the expert. I would lose my license to practice medicine, I would be looking at a multimillion dollar lawsuit and I would probably go to jail. This is completely unethical and no way to do business. If this was a $200 Or $500 part, thats one thing. $25,000 is a life changing amount of money. I will be in touch with a lawyer."

"Technician presents as well trained and well-informed on company materials. Respectful and responsive."

"Service Tech was polite, knowledgable and respectful."

"Jorge was very professional and knowledge for the task at hand. He also provided me with information on the problem at hand and visually showed me."

"Timely and quick servicing."

"did what he was supposed to do."

"The gentleman who conducted the inspection was very informative whenever I ask questions."

"The professionalism of all employees I interacted with at Service Experts"

"My questions was not answered on the recommendation provided by the technician. Followed up by calling back to the office today who is suppose to put me up to a lead technician. I am still waiting to hear back."

"Ricky Williams & Steve Snell"

"The technician was great, but came earlier than the time I was given (came while I was still in a meeting). We received quotes from multiple contractors and SE was verbally over double the cost we were given by competitors. I told the sales tech where I was thinking ballpark (which other companies were in line with) which is why I probably didnt see a formal quote."

"Technician was friendly and worked quickly"

"Patrick, Mark, Mitchell and office staff all professional, efficient and timely."

"He was polite, quick, knowledgeable and kind. He did a great job!"

"knowledgeable and willing to answer lots of questions"

"The HVAC installation crew arrived promptly, kept me informed during the process, and cleaned up after they were done."

"A new flue was needed. The flue installation caused a leak in my roof. This leak was discovered four days ago. I havent heard from Service Experts in three days. My roofer came out yesterday to inspect the needed repair. The repair is major."

"Tech seemed a little put-out that he couldnt come in house. I had specified when I made appointment that I wouldnt allow the technician to come inside."

"Excellent service"

"1. Did not how up on scheduled date. I had to call to reschedule. 2. Never received estimate for the work. Not this is not for heating and cooling but for removing moisture in the basement."

"The tech did a good job."

"the technician was very thorough in explaining what he did. Excellent customer service!!!"

"The agent was expert."

"Excellent service, easy to understand explanations, personable"

"Technician was helpful, informative, courteous, and punctual."

"He explained information with patience and understanding. He gave examples and suggestions while also checking our system."

"good job"

"Iam very pleased with everything the work the people"

"Good job"

"On time and did job without delay"

"I was happy that you came quickly to install the filter which was supposed to been installed weeks ago when the unit was put in. For all the expense of the TWO ac units installed, we are not happy with the thermostat units accompanying them. Establishing the heating/cooling modes is just too complicated and your installers need to explain adjusting better since the handbook is unreadable, at least for this retired professor. Also listening in on the phone conversation with Lennox, the guy at that end amazingly unhelpful to your Service Expert guy who had called for advice."

"Just being honest."

"Most thorough testing and inspection we have ever had."

"I feel that the service men did a good job. Very professional."

"Very professional service.."

"John identified my problem quickly, obtained the needed circuit board, and had it installed in a timely manner. He then went way beyond installing field updates to both my systems."

"Good work, fixed problem and price was reasonable"

"Super Technician"

"Was able to fix the problem fast. A good cost value."

"I was very pleased with my servicf"

"Each technician was extremely polite and helpful."

"Daniel was informative and clear. He told me the problems and resolutions"

"Arrived on time, was very polite."

"Arrived within the identified time period, was friendly, wore his mask, covered his shoes and explained the service he provided."

"Technician did a thorough job and explained to us all things he checked, adjusted and the results."

"great service"

"Alex has serviced our HVAC many times and always does a thorough job. He is appropriately friendly and very easy to work with. I generally request him to service our units whenever possible."

"Timely response and curtiousness"

"Did not wear boots until I asked for them. When completed left gas off so we did not have heat until next da y"

"Friendly and efficient"

"John was very helpful and gave me some advise on making sure clothes washer went thu rinse cycle to clear any line problems after he installed a new water heater"

"Matt was very thorough in assessing a potential leak in my water line and in fixing my other plumbing issues."

"He was late and did not call. He was on a personal cell call the entire time. He did not follow up with the quote we asked for."

"They explained what they were doing and showed up within the time frame appointed. They listened to my concerns and showed me the ultra violet light that needed to be replaced."

"He did a great job.....give him a pay raise!"

"He was on time, explained the problem in simple terms ."

"i wasn't advised of the mold situation in the crawl space.. otherwise a good visit"

"service was good"

"I like seeing the same technician, and Daniel does a great, consistent job."

"Chris is an exceptional employee and is so considerate. He explains things so easily and makes you feel secure with suggestions and checking fixing things"

"The technician was unable to fix the problem (Saturday) . Said he would call on Monday with a status. No call received. I had to call to get a status. Was told that parts had to be ordered and I would receive a call back. Still waiting on the call back. I've had no heat for three days so far and don't know when or if it is going to be fixed. Technician said the inducer motor, thermostat and circuit board had to be replaced. I was not given a reason for the failure of these parts. On a system installed in Dec 2017 (less than three years old) - why am I having to get these parts replaced? They should last longer than three years!!!!!!!!!!!!!!!!!!!!!!! This system has been nothing but a problem since it was installed. I had to have the unit completely replaced within the first couple of months after installation.."

"Brycen was very courteous and professional. However, he did find that the gas intake to the furnace was set too low and corrected it. I believe that the low setting was a "solution" to the internal overheating problem of the furnace last Autumn. I am therefore expecting a resurgence of that problem once we need heat on a regular basis. Stay tuned."

"Excellent customer service."

"Personable and professional technician."

"Chris did an excellent job communicating the status of our 2 heat pumps. He was very courteous, professional and has been here a few times and we have confidence in him. The service he provided was excellent!"

"Technician arrived timely and completed the work efficiently. He was professional, wore a mask and was careful to maintain social distancing."

"The technician was excellentrespectful, informative, on time and efficient."

"On time check the heating system out"

"Very professional and explain the service provided."

"tHOROPGH & EFFICIENT"

"Justin did a detailed inspection of my HVAC and offered advice on potential improvements."

"Technician was very knowledgeable and thorough, while akso being efficient."

"problem solved quickly"

"This was the second visit to correct the first visit and the tech was more attentive and explained things going on with my unit and offered suggestions."

"The service was quick and efficient."

"Punctuality and safety practices"

"Alex was very efficient, explained the process, reviewed our service and suggested improvements."

"Russel is the best. He is always so professional and helpful. He takes the time to listen to you and to give the service your plumbing requires."

"System was checked out and was found to be in good working condition"

"Chris is VERY well versed in what he does.."

"He was very thorough."

"He was keeping us informed as he was checking each unit."

"Technician performed way beyond my expectations."

"John is very thorough and helpful to us in the decision making process regarding repair vs replace"

"$200+ for a leak test??? What about simple diagnostics for Schrader valve or other valve leaks. Feeling like perhaps time to find a different HVAC company."

"You came quickly, did the job well and did not make a mess. Also, the plumber was very personable which I appreciate"

"Chris explained everything he was doing, answered all our questions. Hope he continues to be our service man."

"Very knowledgeable, went straight to it and got it done."

"On time, personable, polite, wore shoe coverings, social distanced, wore mask"

"The technician was very friendly and did what he came to do."

"Tech was efficient and knowledgeable."

"Dry knowledgeable and very informative"

"George was very efficient and worked quickly."

"Steve was excellent and followed up because crew needs to come back to finish the job"

"Technician arrived promptly. Very courteous and explained what he was doing. Respectful of my home. Masked whenever he came in. Reviewed results of inspection and what he had done."

"He didn't have to, but he cleaned the coils. Wore mask and booties when entering the house."

"Our person was prompt, efficient and helpful in terms of explaining his recommendations."

"They were fast and efficient/ in and out in one hour"

"Efficient and on time"

"Perfect on point service, diagnosis, remediation, efficiency cost"

"He came, talked awhile, didn't take any notes, promised lots of things, and haven't heard from him since."

"arrived on time. Personable, professional, courteous"

"Prompt response and stayed until job was completed"

"The representative that came to my home to give me a quote never got back to me in order to move forward with the attic insulation."

"Prompt service and detailed explanation on problem"

"The tech was great but Im upset that we keep having the same issue with our 3 yr old system"

"You charged me $180 and then could not diagnose the problem or tell me how much it would cost to fix. You then sent a sales guy to me who tried to sell me a whole new system for $12,000. He then proceeded to try to sell me on a financing plan that would cost me $21,000 over ten years. Service Experts installed both of my HVAC systems, so telling me you dont know how to fix it is not an option. You ripped me off on the $180 and I am never going to call you again"

"Tyler was a trainee, which is fine, but he clearly did not understand everything he was doing and his supervisor "abandoned" him and went into the van about 2/3 of the way through the visit."

"Jorge Arteaga was thorough in his investigation for the water on the attic floor and he was accurate with his diagnosis of the problem. He went above and beyond our expectations by calling in Steve Snell, consultant, to verify the problem prior to scheduling our repair...Steve was at my house within minutes! WOW!!!"

"I chose 8 because I am pretty satisfied with the service. The original technician did a great job explaining the service and the recommended additions to our unit that would help clean the air and prolong the life of our unit. I did not score a ten because after the technician arrived and was working on our downstairs unit another person showed up, Let himself into our house, did not introduce himself when I discovered he was here, and was not wearing a mask. Not sure why he was here. He stayed on his phone when I was talking to the original tech. The original tech wore a mask and shoe coverings the whole time in the house and I am very satisfied with his work."

"We were completely satisfied with the service but thought that charging $1300 for 6 hours of labor was excessive."

"Technician was professional, checked out all possible causes of problem, explained the situations to us. Explained what would be done next. An excellent representative for your company."

"Very fair and honest! Agreed with added maintenance and membership would be best for both parties."

"You guys came in a timely fashion and fixed the problem"

"Called in on Wednesday night about an A/C unit which had stopped working and someone came the next morning ! ??"

"Technician was thorough and completed his work in a timely fashion."

"Service was provided completely and satisfactorily without any issues."

"The Tech that came for this service was excellent! He knows his job. I would like for him to be assigned for my next visit. Thanks"

"Brycen arrived on time, wore a mask, covered his shoes when in the house, explained to me what he was doing, and completed the work in a timely fashion."

"Correct diagnosis and contact free transaction."

"I take care of my mother's business and have to drive over 70 miles one way to be at her house. I was given an appt. time between 10-12 and I made sure I was there at 10 am. At 12:20 I received a call from your office saying the technician was running behind but was on his way. He arrived at 2 pm and did not finish until 4pm. Considering that this was a new unit installed in February by your company, I don't know why it took 2 hours to provide the checkup. The young man was very nice and he went over what the results before he left. I told him I was not pleased that it had taken a whole day to get this appointment taken care of. I understand that emergences arise but to be told that the technician was on his way and then he doesn't arrive until almost 2 hours later is frustrating."

"Tech explained all concerns ."

"After the new installation of our cooling system., we were told by sales rep, Billy Brown, the humidity level in our crawl space was fine. After 3-4 wks when terminix checked the moisture was out the roof. The unit has water dripping from it & the sealant is mush. The installers tore holes in the ground moisture barrier as well. No one has contacted me."

"Fast and efficient service and maintenance."

"He is was on time and did a great job. He spent, what I thought, was an adequate amount of time on the unit."

"Thorough in diagnosing and fixing AC and got it back up and running."

"The problem was not corrected. We thought that it was at first but it is not fixed."

"Service was on time and professionally conducted"

"He provided tune up for furnace and installed new filter."

"Brett"

"Prompt, courtesy"

"All was done very professionally"

"Office was very helpful and showed concern for my problem . received the help we needed in two hours with a tech that knew what to do.Thank You again job well done, Happy customer"

"On time, thorough, courteous, explanation s were thorough and satisfactory."

"The technician spent a long time at the house, but for much of that time he was on a phone call that seemed very much unrelated to work in our house. Additionally, at the end of the visit, he basically said that he didn't know what was wrong, and that all he'd done was reset the system. He said that things seemed to be working normally, and when we said that we disagreed, he seemed uninterested in helping and more interested in just finishing up his day. I get that it was a last minute addition to his day, and also hot out. But it did not seem like very satisfying customer service. We paid the 'call' fee, but the problem remains unresolved -- we still have intermittent issues with the system underperforming, and not keeping the house as cool as it used to. But I'm also reluctant to call back to pay for another house call just to get poor service again."

"i appreciate the efforts made to correct our problem, the technicians are very polite and helpful, although we still have the same issue"

"It would have been 10, except it was a hot day and he forgot to turn the thermostat back to cool!"

"The installation went smoothly, though the installers should take more care entering and exiting the area. My water heater is in the garage, and they knocked one of the garage door opener safety sensors loose during the installation. It wasn't broken but wires came loose, so it required 15 minutes of work on my part to get the garage door opener working again. The installer was polite and personable, and I'm certain this was an accident. But it was an avoidable accident."

"He was courteous and efficient. Wore a mask."

"Brand new system had sludge in it Cleaned out on a Sunday"

"Patrick and Tyler were great. Nathan was also very helpful and provided excellent follow-up."

"He was punctual, pleasant and did a good job. He was very professional,"

"Knows what he is doing"

"Gentlemen was fast and polite."

"The man that was here was wonderful! Our system works the best it has since the 2 new units were put in."

"I told the tech to check the Capacitor, but he checked everything else,then said that the Capacitor need replacing."

"Justin D. was very professional and courteous. He explained what he found and any recommendations."

"The technician answered my call for help because my hot water heater was leaking within two hours and was able to resolve the leak so that no additional water was coming out prior to replacing the hot water heater"

"Technician was professional, knowledgeable, thorough."

"Through and did not mind the family dog barking constantly (shut up in bedroom)."

"He was prompt and thorough, as always."

"It appeared he did a first class job and did not leave until he felt every thing was operating like it should. Just forgot to email a reciept"

"The technician was knowledgeable and courteous."

"technician came the next day and fixed the problem right away"

"They fixed my AC and in a timely manner"

"Technician appeared to be knowledgeable."

"Wore mask; pleasant, efficient"

"While my service appointment was scheduled between Noon and 2pm, I received no call, email, or text from your technician ahead of his arrival. Ultimately, he arrived at 2:15pm. He offered no apology nor explanation for his tardiness."

"He was very knowledgeable , and told me what had happened and how he would fix it. It is running smoothly again."

"Very thorough"

"Very professional company."

"I loved that the on-call tech was able to fix the issue on a Sunday. More communication would have been better. I requested a text when he was on his way. No one texted."

"Your tech was nice but walk off telling me I need a need a new toilet. The was completely a guess and a wrong one. I called another plumber and lifted the septic tank and it was clogged."

"Knows what he is doing. have very good confidene"

"He was very thorough and kept me well informed about the repairs."

"The repair man never gave me the feeling that he was willing to find the part to repair our toilet. He just kept saying he would not be able to find it. I contacted another repair man and he was able to find the part and repair it. Further I would like to cancel my contract with you for this service."

"Technician was prompt and professional, representative on phone was very courteous."

"Tech was prompt, efficient and explained everything to us that he had done to repair the unit."

"As always, your technician was professional, courteous, respectful, and answered all my questions satisfactorily."

"Brett has been instrumental in keeping 2 pieces of junk operative."

"The techs were punctual, as far as coming close to the first hour of the window. They were friendly, polite and efficient."

"I got 3 different estimates for repair. The first was 600.00. It ended up being 400.00. I was told that I needed a new air conditioning unit. The unit was overpriced"

"Too soon to know if work was done correctly. Technician was courteous and seemed to know what to do."

"he was pleasant,kept me informed when he would be arriving and he came out in the storm."

"very professional attitude."