Service Experts Heating & Air Conditioning Reviews

"Service was excellent"

"Great service , techitian was courteous and knowledgeable and provided good explanation of the work performed"

"Good service, as expected."

"Tech was on time, very efficient and professional."

"Richard was knowledgeable and thorough and pleasant."

"Your technicians were on time, polite and competent. They worked hard and left the site in good condition."

"Ray is a responsible,knowledgeable, polite technician. I ask that for him to do the service call because I can rely the work will be done correctly."

"Quality work"

"Juan what is respectful and knowledgeable I felt very comfortable with him in my home"

"John was helpful and informative, and I learned a lot about some things that need to be remedied."

"Friendly, competent and professional service"

"Very professional. Explained what was done and showed pictures of areas of concern."

"No pictures of problem that takes 7000+ to fix"

"clean and friendly good service"

"outstanding service always!!"

"Juan was thorough and professional. He fully answered all the questions I had about our systems and took the time to explain the status each component that was tested."

"Daniel did an excellent job explaining everything he did and was very thorough."

"Stephen Swaney and his associate did and excellent job following up on our duct replacement where the ductwork connection to registers was left uncleaned. They were able to complete the work during the routine pressure blast of the HVAC system"

"Very knowlegeble tech."

"Good Job"

"Easy scheduling. Efficient and responsive technician. Timely identification and problem resolution!"

"Our Tech, Andy, provided excellent service but he was unable to provide complete service due to an admin foul-up about our Advantage Program membership. Consequently, we will need to have another service call to complete the maintenance."

"Ryan was an excellent technician for my plumbing needs. He answered all my questions. He explained what he was going to do and at the end went over everything he did. Also, showed pictures of his work and a report card."

"On time, job done, friendly and courteous technician"

"Technicians seemed to know what they were doing. He answered questions and explained things so that I could understand it. He fixed a problem with my thermostat setting that previous tech could not."

"Helpful. Clean. Cafeful. And so freakin nice"

"Called ahead, arrived on time, very polite, courteous, and professional. Went right to work, I watch and was impressed with how knowledgeable and well trained he was. A good experience all around."

"Zachary was polite, had vast knowledge and I appreciated that he did not try and "Upsale" me. ,"

"I can tell there are changes in process and the result is that our system was repaired in the timeframe we needed it to be. Patrick and his helper were professional, friendly and knowledgeable and saw things through to resolution. We really appreciate it!"

"competent, on time, personable"

"competent, on time, personable"

"Daniel was so informative and polite. He knew exactly what the issue was and handled it quickly."

"Thye rep knows the equioment except he told me the iComfort gets its outdoor temp from the internet. zif so, why does it register over 100 degrees when the sun is on the outdoor unit?"

"Good job"

"Your technician Hayes did a fantastic job and he also demonstrated his expertise at my mother in law's home a few months ago. He is an outstanding representative for your company and you definitely need to consider him a high valued employee. His personable and thorough approach to the tasks at hand are at an extremely high level. Please do everything you can to keep him on your team and I would appreciate keeping him as our technician going forward. Thank you! Bill Winstead"

"I have received numerous texts and emails confirming that it is time for my prepaid Fall heating service for the two Lennox systems we purchased via Service Experts. I was actually charged twice this past month, along with a service visit charge of about $86. Service Experts told us this was NOT under warranty but Lennox fixed it under warranty since it had been replaced once before (during its 10 year warranty). This morning, Martin informed me that their records indicated that I had not paid since May and wanted me to enter a new service contract. I told him that was a lie, declined to sign yet another contract, and asked for a refund for the past 6 months. I also called the Raleigh office and asked for a refund."

"He never put shoe covers on"

"Marvin educated me about our system and took care of the problem quickly and efficiently."

"He quickly diagnosed the problem and fixed it. Gas to furnace had not been turned back on after the last inspection on Sept. 11."

"Ernest is trust worthy and very professional!"

"Staff was knowledgeable, professional and courteous"

"Prompt curteous service."

"Price estimates on some future work."

"The technician pushed the service contract. Figuring out the cost per month of a service contract versus paying in cash, it would almost double the cost. I would question the reliability of the unit."

"Thank you for sending Tim Ivy to me. He listened to my concerns, was understanding, and allayed my worries. I trust that he will be able to complete the job when the required parts arrive and are installed."

"Prompt, courteous. Provided all information we needed after equipment inspection."

"Technician was as quick as possible. Very professional."

"The technician was very professional."

"Great observation allowed him to come up with the best commendation and solution."

"Prompts, courteous, respectful."

"Technician (John) was on time. Got right to work and found the problem right away. Excellent service. When we need a plumber, please send him. Will recommend this company and John to anyone."

"Your technicians were very courteous, communicative and competent."

"On time, very knowledgeable about what they were doing. Easy to talk too. Answer questions to my understanding"

"Ryan was very knowledgeable of his craft and explained in detail what was needed in the future."

"Juan and Josh were extremely courteous, informative, and knowledgeable."

"I dont know who this tech Jorge is, but we last had service in June by Shannon. Our check was lost by our local service experts, the tech quit, and we our bank account was continually overcharged After 18 years as a customer, weve cancelled our service contract & will never use your company again!"

"Polite and knowledgeable."

"Mustafa is the best, always send him to our house!"

"I called and the service I needed was scheduled for the very next day. The problem with my water heater was identified and I receive adequate explanations and information to decide what solution to choose."

"Daniel was a breath of fresh air compared to lat technician."

"Hayes Hall listened to my explanation of the problem, identified it and then explained well how the problem could be solved."

"Service Rep, Mustafa was on time and worked very efficiently. Explained the "needs" for next service."

"Hayes did a thorough job, then explained everything in detail and went above and beyond."

"Yes, very good! Thank you!"

"Josh and Shawn went above and beyond trying to come up with a solution to have this HVAC install"

"Ryan was excellent would recommend him"

"Josh and Shawn went above and beyond trying to come up with a solution to have this HVAC install"

"Technician arrived as scheduled, was professional and completed work in a timely manner"

"I have two furnace systems, and i only see a single furnace report. He looked at both, but nothing about the system in the attic. I also told the person that set up the appointment that i had two seperate systems."

"Arrived on time & got the job done."

"I could tell Juan was the right person for this job. His explanation of everything he was going to do made perfect sense."

"Very knowledgeable and takes the time to explain what he is doing?"

"Fixed problem promptly."

"speed of response and skill level of Technician (Richard)"

"Zack was friendly and professional and did a nice job, I think."

"Very pleased"

"gREAT SERVICE AND FIXED THE ISSUES."

"knowledge of topics"

"very respectful. Arrived on time. communicated his purpose for the visit"

"prompt, courteous, problem was fixed"

"The technician was wonderful. He was polite and courteous as well as efficient. He took time to explain the issue and how it was corrected."

"Good service with service experts. Experienced, reliable, dependable, loyal to customers. Friendly staff & technicians."

"Both Hayes and the other technician were very professional, caring and kind. They took their time to explain everything they did and showed me pictures to further explain to me."

"Ricky Williams is a awesome technician"

"Andy did a great job. He spent a good amount of time making sure system ran well and was clean."

"Brooke is a great ambassador for your company. She arrived promptly, was very professional and completed the service with great efficiency."

"Brooke is always helpful & easy to work with."

"My service person was very professional, kind and finished on time."

"He was very professional and explained everything he did he also help me with my thermostat that was leaning off the wall."

"Service technicians are among the best ever."

"He came on time and was very pleasant and knowledgeable"

"still waiting on a manager conversation that I request to the technician when he was here. he said he would put in a note."

"tech was very effecient"

"Young man was very pleasant and respectful. Very knowledgeable and honest. He was patient and explained everything n detail. When telling me what he found, the cost?? I believe him. good health and many blessings. He a star , doing God's work, serving . Thanks!!"

"I am providing this information because Stephen Swaney and Cameron were AWESOME!! It was like having my sons in my home, they were very professional, but oh so nice. Your company should be very appreciative to these two young men. They are an asset to your company. I would give them a 15 rating if I could."

"Service has been great, but really, you have to send out a tech to fix our thermostat whenever we have a power outage."

"On time, resolved the issue quickly and correctly."

"Timothy is very knowledgeable and polite."

"Ray was knowledgeable and found the issue."

"Tim is very knowledgabe and caring. Plus, he diagnosed and fixed the problem."

"i was promised an email with a report of the visit findings and recommendations and i have NOT yet received the email"

"Tim Ivy did an excellent job with the seasonal service. He was very knowledgeable and thorough, and went above and beyond to answer all our questions and give us important information about our unit."

"I called at 7 pm & told Karen my air conditioning was not working & Marvin was at my house by 8:10. They were both very kind & efficient at their jobs."

"He was friendly, efficient and through."

"First class treatment"

"On time. Friendly and professional."

"daniel was very concerned as to whether or not my NEW heat pump was a leak!!"

"Were please with service"

"Lorenzo was very professional & explained all his results. He is considered of the customer."

"JIM was very responsive to questions, prompt with notices of arrival time, and respectful in his dealings with us."

"Juan was in and out and fixed the problem. He had the part required on the truck. We have used Service Experts for three years now, along with the maintenance program which has been a lifesaver. Thank you!"

"The tech notified me ahead of the service visit and they arrived on time. He did the thorough service and answered my questions."

"Very Experienced tech."

"Daniel is wonderful and I'm always glad to see that he is my technician. He's polite, kind and very thorough. I always feel good about my HVAC system when he works on it. You are VERY fortunate to have him as an employee!!!!!"

"On time, courteous, thorough, explained what he did, and projected confidence. I would request he is my permanent service technician. After 2 bad techs this guy was superior. Thanks for sending him."

"Left my hose in the yard"

"My concern was addressed."

"Martin and Andy did super nice and did a great job, took their time to be thorough, and answered my questions explained everything."

"excellent service"

"The technician showed within the time frame"

"Your people are always prompt and courteous and, if there's any question, are immediately helpful."

"Lorenzo was by far the best technician I have ever had working on my systems!"

"Professional and courteous."

"Richard was very courteous and knowledgeable in what to do to fix the plumbing issue left from work done the previous week. I will ask for him again of I ever have issues."

"Good service, prompt attention to our problem."

"The Techinician Lorenzo Puentes did a great job."

"Zachary Massey was very professional and knowledgeable while working on our system and made sure tune-up was completed as expected. On such a hot day, we appreciate him doing all to assure continued comfort!"

"Daniel was excellent"

"Always excellent service provided."

"My drain pipe is not the appropriate size for my unit and also clogged beyond repair. Technician was able to temporarily repair it but I was told it will happen again soon. SO WHY DIDN'T YOU REPLACE THE LINE O START WITH! So now I paid $400 to unclog a drain and I got to pay an additional $350 to replace the drain that makes absolutely zero sense I would have waited an extra day if needed to save $400. The option wasn't even given to me until when the technician was leaving. I should have been told all different options before service was actually started."

"Patrick is very knowledgeable, dependable and is someone you can trust to work on your HVAC system. Unlike other service techs we have had visit our house over the last 15 years from Service Experts. Patrick is a try Service Expert, by definition!"

"Operator was competent professional and friendly. He answered my questions and completed all the expected work in a timely fashion. Also this technician has been here once before but remembered it well."

"Ray as with all the service expert techs was very professional and courteous. However, it seemed the gun was jumped as it was to early for the HVAC maintenance which is now scheduled for Oct."

"Very thorough and explained options."

"technician was awesome, he explained every detail of problem and solution taken"

"Todd was great! Was hoping for a lower price."

"Good service but I would like to see more measurements and data."

"Control board needed replacing after three years and I had to pay for the labor. It about 10 minutes to install the board and I was charged $289 for the labor. The technician answered questions about my comfort with your systems without asking me."

"I always get great service from SE. I get especially good service from Daniel Brown. He is extremely professional and pleasant. I have requested him as the returning service professional."

"Mr. Bunch is an expert at his job. He is also polite, careful and willing to answer any questions."

"entire visit was a WASH!!!"

"On time and very nice and explained things well"

"Excellent explanation of the issue and review of related issues."

"very satisfied - assume 10 is very satisfied and not very likely"

"Efficient and professional."

"Technician was very professional."

"Response time in setting up a an appointment is fast. Today I was able to schedule for same day. Brooke is awesome. She knows her stuff and is a pleasure to have in my home and working on my water system."

"Knowledgeable, thorough and efficient. Did not try to sell me on additional repairs or services."

"Quick response time, professional staff."

"an expensive repair quote"

"Next day problem solved!"

"Very professional"

"Always have a good experience with Service Experts technicians. They are knowledgeable and personable. Products are good quality."

"knowledgeable, discovered a glaring safety issue."

"Technician was professional and knowledgeable."

"Professional and thorough."

"Big thank you to Michael Garcia my commercial guy for making this happen without him I wouldve been down for two weeks after talking with Michael. He made it happen in the day."

"Lorenzo thoroughly answered my many questions about the hvac system."

"Repaired in timely fashion, clean and polite."

"Ricky came on time and seemed to do a thorough job of analyzing the problem. By the way, with regard to the codes at the beginning of this survey, you don't give out receipts any more. If I have the codes somewhere, I don't know where."

"Technician troubleshot my thermostat (which was not allowing clock changes)had to take it down to factory settings. He explained so much about itMUCH better than the installers did."

"Everything was great. Pat and Will were efficient, professional and took the time to do a great job on a holiday."

"efficient and courteaus"

"Technicion was pleasant, honest and appeared to be knowlegeable"

"Very knowledgeable, professional friendly"

"Because you always provide professional service"

"We just had entire upstairs system and duct work replaced over a course of 3 days. Our team of Richard Laskin, Mukuna Nyembwe, Wilkings Brea, and Brendan Caldwell were great to work with. They were punctual and worked non-stop to get the job done. Richard as our foreman, was able to communicate important info in a way that we could understand. Very polite, appreciate the clean up also."

"Zach was friendly and helpful."

"The technician totally answered any questions we had and did his work quickly and efficiently."

"Thorough, knowledgeable, polite service"

"Mr. Smith answered all of questions asked. He give me an education on air conditioning break-down prevention. He appeared to knowledgeable about his vocation."

"John was on time and took care of yhe issue quickly."

"Arrived on time. Did the work as promised."

"The person that corrected the mistakes made during installation was very professional, kind and knowledgeable."

"Very qualified and polite"

"The technician sent checked all parts before determining our problem and fixing it."

"Efficient, personable service"

"Ray Bunch addressed all concerns and gave clear satisfactory answers. The 4 ton system purchased is oversized for the existing air return ducts size, designed originally for a 3 ton system, as we knew from the beginning. However Ray Bunch set the blower speed and the gas pressure to the minimum acceptable for the system and for the comfort in the house. The system works well now for cooling and heating. The project is completed. The rating is not 10 because the blower does not run at variable flow as guaranteed by the sales person, and mainly because the installation on Aug 3, 2023 was terrible: wrong units installed, shot-circuit left in the furnace's fused switch box, water leak, no heat from heat pump, system not tested at the end of the day. Four more technicians came after the installation until completion of the project today."

"We asked for insulation quote in the attic he stuck his head in the attic for seconds and wanted to spend his time in the crawl space telling us that we needed duct work replaced which we do not."

"Excellent friendly!"

"Tech was promptly on time, communicated arrival and completion and offered recommendations."

"Stephen and Shawn did a fantastic job for us. They were knowledgable, respectful of our home and my wife and I, and were courteous and friendly. They readily answered questions we had. The only negative has nothing to do with Stephan or Shawn. Why doesnt Service Experts provide before and after photos of the inside of air ducts when doing air duct cleaning? Other companies do. We will keep this in mind before hiring Service Experts for our next air duct cleaning in 5 years. Thank you."

"Very professional and timely"

"Technician was very knowledgeable and courteous. He's the best technician I've ever had sent to the house."

"Marvin was on time, efficient, answered a lot of my questions and provided me with useful information regarding my unit."

"Was able to contact a customer service rep quickly. Scheduled a tech for a service call same day...excellent all the way around."

"1) the chick over the phone sounded hot. 2) great service from Daniel."

"Service was difficult to schedule, and was more expensive when the tech arrived due to a change in parts which was not communicated to me."

"The technician (Patrick Sauter) was great. He was professional, thorough, courteous, and followed through until all problems were completed."

"Reliability and plumbing knowledge."

"Prompt and very professional."

"Excellent Customer Service"

"Mustapha was very knowledgeable and polite."

"Excellent Customer service and explanations from Mr. Hall"

"on time, pleasant, explained the issue and the options"

"Great technician who explained everything in an excellent manner."

"Ray did an excellent job getting system working again and explaining to me what had happened"

"Tech provided complete info on job and made several recommendations concerning things that might yet have to be done & possible options on addressing those issues."

"provide excellent service and knowledgeable about his job"

"Patrick showed with his background and experience to fix the problem left by your previous crew that visited us during a recent maintenance call. Very impressed with Patrick and he was very thorough!"

"He was very friendly worked very hard and diligent. He was a pleasure to have- Josh stopped by to check in on him And they were both very awesome very very friendly. Have had nothing but good experiences since we have been serviced by this company."

"Prompt and pleasant. Met expectations of project and on time."

"Quick response. Very efficient, courteous, and knowledgeable"

"Thorough, kind, patient, respectful, attentive. Problem with solved within a few hours of calling for a reasonable price and was very pleased with the technician himself."

"This makes the 2nd time there was a no call no show."

"Tech refused to service unit, claimed we declined service & the local office claimed they lost the check we gave the tech! It took 2 months to determine exactly what happened After 18 years as a loyal customer we feel its time to find a different company"

"Technician, Ray Bunch was awesome"

"Timely & quick. Great costumer service."

"Excellent service."

"Quick response and resolution of the problem from earlier in the week."

"Two technicians arrived. They were both very nice, assessed the job, gave me a price and got right to work. They were done quickly, relit the water heater, left no mess!"

"After replacement part arrived, very prompt service."

"Timely technical analysis of under performing ac unit, immediate identification of faulty part, verification of part on hand and rescheduling to replace faulty part and restore ac unit to operational status."

"Ray was one time and professional!"

"Knowledgeable and professional"

"Hayes and Will were top notch professionals and fixed everything quickly!"

"Conner and Terry provided excellent service. They arrived right on time for the scheduled appointment. They inspected everything and thoroughly and explained the issues found and the various options for repair or replacement."

"This comment is. For all, Technician was very professional and explain everything he was doing very well"

"Daniel Alexander was prompt, thorough and courteous."

"They arrived very late. I am not sure why there were two representatives. They were cordial and friendly, but the main technician was not always clear and his explanations."

"James was very knowledgeable and very informative with everything!"

"Very satisfied with my technician today Ricky Williams. Very knowledgeable and nice!"

"Josh was super informative and very helpful in navigating our options. Wonderful attitude and super prompt, would recommend Josh and company to others."

"Everyone was very nice and kind"

"The technician performed expertly in very hot conditions moving from outside to up in the attic with ease replacing parts and making repairs."

"I placed my service call and Hayes Hall was my service person who came out the same day. He called when he was on the way here and did a great job fixing my issue."

"On time, professional and timely service"

"excellent service.."

"Brooke is very knowledgeable and professional."

"Todd was excellent. He came out to meet with us to discuss a new AC system and duct work for our upstairs. We have known for a few years that this system was on it's last leg. Todd took the time to talk with us to answer our questions, getting the correct/ accurate stats on our home and was able to accurately order a system to fit our needs. He identified rebates through our Duke Energy provider as well to apply to our purchase."

"Rapid response. Service technician knew immediately what was wrong with unit and was able to repair."

"Came same day at earliest time in the window, were courteous, thorough, and restored my a/c quickly."

"work was done and technician was on time and very polite"

"Technician was on time and very polite."

"He was very knowledge on what he was working on."

"I found Service Tech Marvin Smith to be knowledgeable, reassuring, confident, and experienced."

"Technician did a thorough job."

"First, it was after 6 pm when we called and the tech arrived and replaced the thermostat by 7:30. That was fantastic! He was also very polite and professional, which is typical for Service Experts."

"Prompt, courteous, knowledgeable and respectful."

"Immediately identified the problem with resolution. ordered part, scheduled date for repair and presented a by line total cost to customer to complete repair."

"Svc tech was great - expensive for 3 pounds of refrigerant - $400. Could not detect leaks with testing, but down 3 pounds - hope we are not in the same boat in another couple of months"

"Very knowledgeable. Did a great job"

"No one ever showed up for our Saturday am appt. So we rescheduled for Monday. After servicing our AC unit, the tech was about to leave when we noticed the lights in the house were flickering and the AC was cutting on and off ever 10 seconds. He spent a long time finally fixing the problem but wouldn't/couldn't provide an explanation as to what he did to fix the problem. He didn't take any responsibility for anything being done incorrectly. I felt like he tried to argue that the unit was already malfunctioning. That is definitely not the case."

"Expertly provided a new faucet"

"Tim was very professional and appeared to be thorough in his assessment of our problem - the unit has stopped cooling in 8/19."