Service Experts Heating & Air Conditioning Reviews

"Knowledgeable. Answered all homeowner's questions regarding repairs that may need attention in near future. Very polite."

"Came in and got started quickly. Didnt try and push any services but did state what was the issues."

"Excellent service and care in explaining current situation and plan for going forward."

"Tech came and preformed the maintenance on my unit, but failed to replaced both the filter and UV light. Both are to be replaced annually so now I had to schedule and additional visit to get this done. He never ask my son if I wanted it done. Seems pointless to do service visit if major elements to system aren't replaced when they are suppose to be."

"I was incredibly impressed with our technicians knowledge, professionalism and honesty. These types of transactions are usually benign, but this was one of the best experiences Ive had during a service call."

"The tech that came over was super! Explained every in a very clear no pressure manner, made me feel trustful of his work and assessment."

"He was on time. He completed the service in a timely manner and asked if we had other issues. When I told him we did, he fixed the problem."

"Mr. Williams was very professional, knowledgeable, and took all the time needed to ensure that my system was working correctly and that all concerns were addressed."

"The technician was great as was the service call. However, we were over billed approx $100 on a call last year. We spoke to someone by phone at that time and requested it either be applied to our service contract cost or refunded. Despite assurances it would be, neither happened. We showed the bill to the technician who photographed it and sent it in. We were told the office would call that day to correct the situation. We still have not been contact. Service Experts still has our $100 overpaid caused by last year's technician's math error."

"Bob explained everything very well and answered all of my questions."

"It has been two weeks since the appointment and I have not heard back from the sales consultant. I left a message at the mobile number on the business card without response."

"The technician told me that my unit needed special cleaning because of crud on the coils. The last company that installed the unit used a chemical to clean the coils but your company does not."

"Hmed did an excellent job and advised me on the status of the heating unit in the crawlspace. He also advised me on the condition of the crawlspace area, which I already knew had deteriorated to where it needed remediation. On hold from 2 years ago due to budget and bills. He also had to go back to the office to get a new UV bulb. Highly recommended technician."

"Very nice and knowledgeable technician. Was courteous and punctual."

"Very prompt, courteous, knowledgeable"

"Chris was competent and honest."

"I gave specific instructions to place my old units under the deck, but only 1 of 3 parts was placed there. I have received nothing to get a rebate from Dominion Energy. I am assuming the paper work for rebate from Duke Energy was submitted, but I have not received a confirmation. I have not been refunded for 1/09/20 initial vistit of $106.18. I have received no explanation of why a USED furnace was installed instead of a new one."

"Great service"

"The Tech did his job."

"I was satified with what he explained to me."

"Mike was on time,efficient, knowledgeable and friendly."

"Sam Rhinehart is a gentleman and did a good job of persuading us to invest in a replacement system. But there was confusion over what was involved, and the actual work (not yet finished) will require much of two days."

"Matt was very helpful, new what the problem was."

"Richard had a cancellation and was able to zip right over. Addressed the issue in no time, ordered part and install next day."

"Tech was friendly and seem to know what he was doing"

"I had always found the technicians with service experts to be of the highest caliber in every way and it was no different for this tech. We have always enjoyed our relationship with service experts and and see no reason why it should not continue."

"Daniel our technician is always superb. Friendly and professional, he always talks through any issues or concerns with us. Very considerate and does great work."

"He was very informative."

"SERVICE MAN WAS ON TIME. WORK WAS COMPLETED TIMELY. SERVICE MAN EXPLAINED THE PROBLEM AND PROBLEM WAS CORRECTED."

"Alan was professional and knowledgeable."

"Your representative was less than professional and your rates were too high."

"good service"

"Good mannerism very polite very informative"

"Good Tech"

"Reza was very pleasant and knowledgeable. Answered all my questions. Made great suggestions. Great Technician."

"I get the same technician and he knows my unit, is friendly and always provides great service."

"Chris was respectful, focused, and explained what needed to be done."

"He was very professional and took the time to explain what and why we needed to enhance our existing equipment."

"Daniel is the utmost professional..friendly and knowledgeable. I prefer to have him every time."

"Repaired gas heater pilot at same time"

"Jonathan was very thorough and explained everything to me clearly."

"Daniel proceeded efficiently in inspection and servicing of the heat pump system, and was courteous and thorough."

"very thorough"

"Would love to have the same tech(s) service our home. Get tired of explaining our equipment as we never have the same tech."

"Came on time, checked out unit as was needed."

"John did an excellent job explaining all of the issues and options. He communicated very clearly and answered all questions. A+! Thank you!"

"I received 2 service calls yesterday. 12-2pm & 4-6pm. I was not very pleased with the first technician.(12-2) He had 2nd technician to complete the call at 4pm. The second technician (4-6) was outstanding."

"Repeated trips needed to finish job; lack of contact/scheduling for those follow ups; lack of contact and scheduling for county inspection.... still not resolved after almost 3 months from job start. Have been a customer for years, yet servicemen and contractors get lost coming here to do work, so they are later than scheduled appointments"

"he did his job"

"professional, prompt, knowledgable"

"Brett was efficient and professional."

"The technician told me about the condition of my unit, and showed me video (taken with his phone) of the heat exchange that verified the (good) condition of the unit. He also talked to me about the possibility of R-22 not being available on the market soon."

"The technition was knowledgeable and discovered what my problem was."

"He arrived on time, was quite personable, and performed the inspection quickly an efficiently."

"All around friendly knowlegeable and hard working."

"Technician communicated well."

"Technician was competent and did all expected services."

"Overall, seemed very competent and was not reluctant to address questions I had. Unfortunately, this gentleman had a very thick Asian accent and I had a lot of difficulty understanding him."

"I never rate anyone at 100 %"

"He was the first technician to sit talk with me and show me on the cell phone pictures of some of my problems."

"Everything was explained"

"Mike as up to the standard that I have come to expect from Service Experts. I am new to the Raleigh-Durham area but used Service Experts for nearly 15 years at my former home in Beaufort, SC."

"Technician was professional, courteous and pleasant. He took extra time to help me with an outside hose issue since he used the hose for cleaning purposes."

"Technician arrived within 1-2 hours from the time I called - amazing. fixed the problem quickly and explained what was done. Technician very professional and personable."

"Very informative"

"He was on time - quick to diagnose and then create a solution plan"

"He skip a couple what other is doing, for example, checking filters inside home."

"Ricky Williams is outstanding"

"Alex was a very professional technician who was clean and courteous. He wasted no time and throughly checked out our systems. He gave me a good explanation of his work."

"Tech was on time, courteous, did everything as I would have hoped!"

"Very good service"

"Arrived within the scheduled time. Explained the problem and fixed it right away. He was very nice."

"Things still worked when he left."

"The technician actually was able to show up early, he was very pleasant, and gave helpful advice with being pushy."

"Mike was here to service the dehumidifier in our crawl space and determined it needed to be replaced. Explanation was clear."

"The tech was very personable and very knowledgeable."

"He explained everything well, was articulate and able to answer all my questions."

"Mike provided great service and explained what was happening. Friendly, efficient and informative."

"The gentleman was polite and gave us lots of good information and helped us think abt the best ways to handle things."

"Matthew was very thorough and did a good job explaining everything. Plus he got it done on Christmas Eve so we were thrilled."

"The person that came was efficient. However, I requested Brian and he was not the person that arrived. Brian knows my dogs and does not have an issue with them."

"Prompt response on a Sunday"

"Ray found the problem and took care of it quickly."

"The technician was on time, and very polite. The problem was solve very quickly."

"Technician arrived ahead of schedule as he was in the neighborhood."

"Right on time. Didnt try hard to sell me anything."

"He was very informative. Explained problems he found and what needed to bedone"

"Chris performed maintenance on both units in a timely manner and was very polite"

"John Dyes is top notch. Knows his stuff. You need more like him in your company."

"I thought Alex was very interested in checking everything and was very informative in explaining everything i would like him to be the one that does my work twice a year!"

"Wasnt overall impressed with his explanations and didnt inform me of his repairs needed to the unit until after he completed. However nice guy."

"efficent and very polite!!"

"He was on time and did a great job fixing my leaky pipe"

"Tech was knowledgeable and also very personable"

"The technician did a very good job explaining the work he was performing on the unit."

"Alex Juarez did an excellent job."

"Came at time promised. Diagnosed problem. Checking parts availablity. Temporarily fixed problems."

"Very friendly and informative"

"Thorough and gave good feedback on my system plus other services"

"quick, efficient, answered all questions"

"Knowledgeable. Explains procedures. Friendly."

"Your technician was prompt, courteous and efficient"

"Did good job installing the outdoor and indoor HVAC units."

"easily made appt; tech came within time frame"

"Pat was pleasant and efficient."

"Took long time to schedules, usually recommends expensive part"

"On time, pleasant attitude, efficient."

"Tried to sell me a 735 dollar ultra violet light. To dry unit."

"Martin was very good. He went to the store and bought what he needed to repair the unit. All in good time."

"Great service, very professional"

"Looked like he checked out everything and made sure it was functioning correctly."

"Seemed very thorough and helpful."

"You sent someone out the same day."

"I HAVE HAD A SE SERVICE CONTRACT SINCE MY HAC WAS INSTALLED. I HAVE NEVER HAD A VISIT THAT I DID NOT HAVE TO PURCHASE SOMETHING. PRIOR TO THURSDAY'S VISIT, A REP WAS HERE LESS THAN 30 DAYS. AGO. AT WHICH TIME I WAS TOLD THAT THEY FOUND NOTHING WRONG WITH MY SYSTEM AND COULD NOT EXPLAIN WHY WE COULD NOT GET THE SYSTEM TO PROVIDE HEAT. THIS WAS THE 2ND VISIT THAT WE WERE TOLD NO PROBLEM. THIS PAST THURSDAY - THE 3RD VISIT, WE WERE TOLD THE BOARD WAS DEFECTIVE AND NEEDED TO BE REPLACED @ THE LABOR CHARGE OF $330.00. I AM SURE I PAID FOR A PREVIOUS SERVICE CALL FOR THIS ISUE. I HAVE CANCELED MY SERVICE CONTRACT, SINCE IT PROVIDES NO VALUE TO ME. I JUST AS SOON AS CONTACT A ANOTHER VENDOR FOR FUTURE ASSISTANCE."

"good service, ontime, clean, efficient"

"He was ontime, efficient, and friendly."

"fast, and hassle-free"

"On time,efficient,personable and professional"

"polite knowledgeable"

"I was satisfied,"

"Technician was on time, professional but friendly and very knowledgeable"

"Everything went smoothly"

"Don't know what exactly was done for the "tune up" or maintenance other than ensuring that the system was working fine. Also, by mistake he wired up the board incorrectly, so instead of heating, the system was trying to cool my home."

"they showed up at the time that was told to me, they did a good job and i was very satisfied."

"Tech was courteous and knowledgeable."

"Brett is a professional who cares about his work. He has over the years kept 2 lemons (Rheem air handlers) running. It is not easy when you are working with junk."

"Ricky always does an awesome job getting us ready for the next season. He is very thorough and we trust his technical expertise."

"I felt that Brian was very thorough, very personable and knew what he was talking about."

"Technician was very thorough, with a great emphasis on safety. Didn't try to sell us something we didn't need, which was appreciated."

"Tech knowledgeable and thorough."

"Ben explained what he was doing and why."

"He answer all my questions and did a excellent job."

"Nice people and good work"

"The technician was thorough"

"on time with appointment"

"I feel like he did a thorough job and I understand my replacement is costly but I wish it was not."

"Kept waiting several hours although I pay a monthly premium for faster service."

"Tech was good, BUT YOU DIDN'T CALL TO LET ME KNOW HE WAS ON HIS WAY. FOR A 4 HOUR ARRIVAL WINDOW THIS IS U N S A T I S F A C T O R Y!!!"

"Jorge was very thorough and pleasant and good at his job. We liked him so much we would like to have you send him again to service our system. He did a great job!"

"Did a great job"

"Technician arrived early and did work fairly quickly."

"Alex was very courteous and explained his findings so that I could understand."

"I have been a customer of SEs for many years. Mike Pallares out of all of your employees I've had service my equipment was the most professional and knowledgeable. If I could have him service my equipment in the future it would be great. If it were up to me I'd give the man a raise. Thanks"

"Very efficient, didn't find any issues unlike most of the other times someone comes out"

"I didnt get as much feedback from the service provider as I usually do. He just said we need a new downstairs unit with little explanation. Usually the service provider goes into much more detail."

"ALEXANDER WAS FRIENDLY, PROFESSIONAL, AND ANSWERED QUESTIONS SO I COULD UNDERSTAND."

"On time, courteous, did not make mess , explained options"

"Service man came prepared, knew his job and was polite and professional."

"Honest , fast , explains everything well"

"The technician was friendly and polute, and seemed to know what he was doing."

"Brian was timely polite and thorough with explain what he was doing."

"He did good work. Answered all my questions. Very friendly and easy to communicate with."

"The service was very professional and knowledgeable."

"Mr. Kpa was very courteous and most efficient."

"Thorough"

"Brett Beamer is the best HVAC tech I know. He does an extremely thorough job on our two units and I trust his advice regarding our HVAC needs. That is why I always request Brett to perform our semi-annual inspections as well as any needed repairs to our two units. Thanks Brett!"

"knowledgeable service people."

"Gorge did an efficient tuneup for both units"

"Very professional and great! Appreciate him coming out so late"

"Excellent service throughout!"

"Good communication. On time. Friendly. Overall good experience."

"He did excellent work in explaining everything and being kind."

"Very concerning technicial, listened to us and helped with getting our problem solved and what to do in the future."

"When a service member is going to be early someone should let the customer know that they are ahead of schedule and will be at their house before the appointment time."

"He seems to be vey fine man."

"Technician very. Polite and knowledgeable."

"It was frustrating when Mohammed fixed the heating problem, only for it to go out again that night. Ray noticed that two parts were needed, but your supplier was out of them. He recommended leaving the thermostat set for heat, just in case it came on. It did. He put in the two parts, after that. Hans came by to deliver two heaters, which I appreciated. He was interesting to talk to, which was a good distraction for my concern about ever getting heat again in my lifetime! All were respectful of my house, too, putting on the footies every time they came inside."

"Very nice friendly and helpful service man. Explained everything well."

"Daniel is efficient, friendly, and hardworking. He is a model for other technicians."

"the 2 people that came out did a good job of going over my unite with me"

"Very nice and polite... on time."

"Daniel was on top of his game; he knew we needed our filter replaced and had one with him. If not this mark would have been lower."

"Technician seemed new, but answered questions or sought to retrieve answers he didnt know appropriately."

"Very Satisfed."

"The office called and let me know the time window when the technician will arrive for the service and he arrived in time. The service was done without any complication and he gave a good briefing about the condition of the system."

"I was told the part was under warranty a few days earlier but when the technition came to the door he told me it was $330! The units are barely 3 years old and have been nothing but a nightmare since I bought them.. really regret buying this brand/using this company"

"Hard worker, knew hiss tuff, got the job done"

"Technician was thorough and polite.Office called in advance, to advise technician was running late due to previous service call- greatly appreciated."

"Thorough, precise, knowledgeable"

"Service experts do a good job. The tech was punctual,had great attention to detail. When scheduling once I called in, it was a breeze. However, I pay for two yearly maintenances and now twice ( back to back) I have had to call in wondering when would the service be scheduled. If did not call in would someone have ever called me? I also had to call in about my maintenance contract renewal i never was notified about it being renewed or not. I digress, this has no bearing on the tech or the person i spoke on the phone. This is the only text box on this survey."

"We always ask for Benjamin"

"We have had Brian on two occasions and he is efficient and polite"

"Very satisfied with Tech and his experience with the repair and how he was able to answer my questions."

"He arrived on time, used the shoe covers, was polite, thorough, and gave me a full report of his findings."

"The technician of your company was excellent in all matters."

"Good communication with confirmation of appointment and pre-arrival call.Tech arrived when expected. Naj was very polite, professional in performing the maintenance and changing the air filters. He told me about additional services available without any pressure to take immediate action. He also told me how to make followup inquiry if I was interested in any of the suggested services."

"I questioned the things he was covering. And I appreciated that he wasn't pushing to sell new parts."

"Alexander was prompt, cordial, efficient."

"The Technicians were courteous and understood what they were doing."

"Jon was very thorough and knowledgeable and explained all he did any why he was doing it,."

"Technician was excellent - professional, knowledgeable and easy to communicate with."

"Scheduled my appointment quickly and both techs that came out were so friendly and helpful!"

"Excellent service and communication"

"I was disappointed that I had to reschedule 2X right before( an hour) the technician was to come. We had changed appts to make those with SE work. Frustrating."

"Great technician."

"Fabulous service! Lynn and Zane the best!"

"He was on time and efficient."

"The technician was very knowledgeable and courteous. I was very impressed with the quick response time of the service"

"Excellent work. Very thorough. Would have been a 10 except a little slow to leave after finishing waiting for a second rep to come by. This seemed to be primarily for sales of additional services. Also a minor point was that after cleaning the blower was not warned that there might be a little debris at vent discharges. Might have been that the blower wheel and compartment was not adequately vacuumed after cleaning. Overall very satisfied."

"Something sprung a leak and I had water pouring from my bathroom ceiling at about 10pm. I couldn't get anyone to pulp me figure it out until I called Service Experts. There were 2 wonderful women manning the phones that night and even though they didn't have anyone available to come out, these fine women helped me find a plumber (he was in TX, I'm in NC) who was willing to answer some questions and help me figure out how to turn the water off in my home. Mathew came out the next day, figured out that my water heater had burst and then proceeded to expertly change out my old water heater for a new one. He was friendly, kind, and very understanding about my situation!"

"Knowledgeable, Good service"

"Martin seemed to do a thorough job with the maintenance check up and also provided information about additional products that we might be interested in adding to our system"

"Jordan got our heating system back working. It had an issue with the inducer motor was jammed. He managed to free it up and got it working again. Unfortunately it did stop working again later that night. He did mention that the motor should probably be replaced so I called the company that installed the system and they replaced the motor under warranty."

"My tech was the same guy who came last week. He knew the drill, where all the light switches are, and was in and out in no time."

"Jonathan was a very nice technician. He actually remember coming to my house before and seemed very knowledgeable."

"Our appointment was canceled twice before. The third time was on time."

"The tech was on time and spent time explaining my heater."

"Service Experts does the required work efficiently and at a reasonable price."

"The technician was very professional and took the time to explain what he did . I would like to use the same technician for any further services if possible."

"Billy was prompt, knowledgeable, professional and friendly."

"Mustapha provided detailed and excellent service, collecting technical data on our systems, recommending solutions, and explaining why. He is detailed technician and enthusiastic salesman. This however is only our first step. We will be obtaining multiple bids and double checking what we were told against our own wishes and plans. We are not positive that the brands of equipment you offer are what we wish to purchase either."

"On time, courteous, respectful of property."

"He was courteous and not pushy. Recommended something but no pressure to do it now."

"Service was courteous and quick. Tech. Was knowledgeable."

"Timely, fairly priced, thorough, professional and personable service."

"Because the driver didn't call me that he was going to be later then 2 pm. I didn't know what was going on with him."

"Very efficient"

"The tech knew what he was doing and now I have hot water"

"Rep was on time and professional"

"The appointment window was confirmed by Service Experts for 2PM to 4PM. No body showed up during the scheduled time. Not even bothered to give a courtesy call that the technician is running late. I had to call the Service Experts and cancel my plan as they told me the technician will come late."

"Efficient on-time service"

"Through and conscientious assessment and service work. Thanks for explanation of system remedies."

"Your technician arrived on time and was very courteous. He explained what he had done and the results."

"Tech found an critical issue with furnace and notified me immediately"

"Richard is professional, courteous, respectful, and knowledgeable. He communicates well, and certainly is at the super tech level."

"Very Informative."

"Your representatives first visit to our house ie Filipe & George was very informative and comprehensive presented with facts and without pressure. The second maintenance trip undertaken. Y georges was very professional and helpful"

"Bryan is very thorough and answered all questions that I had. He is highly skilled and professional in all respects."

"On time and did not take too long. I'll be honest. We stopped using ARS because I really wasn't interested in hearing about microbe destroying ultra-violet systems. I want my units serviced twice a year, and your $16.09 a month payment program is a great way to spread out the cost. The "Home Health Consultant" is just an extra person in my home that is keeping me from doing other things because of the up-sell. Nothing against Hans - he's just doing his job. I'm just not interested in that approach."

"Reza was polite, professional, explained issues well"

"Jordon's competency, diligence, thoroughness was relieving. Relieving due to how Service Experts have compromised the last 3 scheduled appointments. As before, I knew Y'all could make good on the reputation I had previously learn to expect. The #7 was due to Jordon's explanation of the service agreement offer of a spring and fall maintenance service call after performing the house HVAC and Mini Split. This would have assured me of the full service maintenance having been done. The opening praises lends a sense that the job was done."

"Daniel Mclleon (? spelling) was fantastic. Very knowledgeable, friendly, answered all of my questions Thank you Daniel!"

"Tech did a good job of both troubleshooting and explaining the poor performance of the 3 /2 year old system prior to recommending a leak search service call."

"On time service. Easy to schedule. Knowledgeable technicians."

"While I was pleased for same day service, I feel the pricing was not clear. From what I understood, the charge would be around $425. Fill bill was $600 plus."

"Kid was good but didnt ask what color for new toilet, I wrongly assumed we would get the same color....eventually did."

"Nathan was very knowledgeable about the unit and the recommendations he made increased our comfort level. His theory about the high-efficiency units and the excessive condensation freezing appears to be on point."

"Work performed as scheduled and Kyle very professional and communicated the results of the inspection"

"The experience was as usual very easy to have done."

"Overall I'm not happy, but to be fair, its not all the companies fault. I had a technician come to my house for my annual heater inspection, paid the fee, a couple days later, my heat stops working. I called a new tech out, he spent about 3 min looking at my heater and said theres nothing he can do, I should buy a new thermometer. Its not the companies fault the thermometer is bad, but considering I just spent $100 on the first visit, I was really hoping the second visit wouldnt cost me as much considering he didnt do anything, and spent only 3 min in my house, looking at my heater. But I still got charged another $100. A waive, or at least a small discount, should have happened. I know its DEF not the technicians fault, its just company policy, but still. I feel l got screwed over here."

"Didn't try to sell me anything. And explained the service he performed."

"The technician came right at. the start of the time designated. He put on the blue shoe coverings every tie he went in and out. He was courteous and explained the results."

"Very competitive pricing and installation was done nicely."

"Tune-up appeared to be very thorough. The only problem was that the verbal price I was given and wrote the check for, was $1.60 more than the final price on the receipt. Didn't see that until later in the evening."

"Wrong diagnostics spring & fall visits. Same technician and had 2nd person with him both times."

"no call to say tech was on the way"

"Same day service response. Quality of SE in both initial unit installation and this service call was exemplary a 10 and 5 stars!"

"Arrived on time. Performed work, answered all questions"

"technicians knowledge and pereformance"

"The technician was very knowledgeable and old time"

"1, Failed to follow through with written contract information. 2. Failed to follow up and address my written question at time of installation. 3. Failed to follow through on my request for additional services."

"Service tech did good job. Called MItsubishi and diagnosed problem. Located parts and said they would be shipped out on Friday. Now midday Monday and no parts or communication with us. That the parts were not express shipped is very disappointing. We're approaching five days without heat. Please communicate status and HELP US GET OUR HEAT BACK!!!"

"The tech did not always keep me informed of what he was doing. For example, he was out in the van; and I thought he was still in the attic working."

"All the items/equipment needed to finish the job did not come with the installation crew"

"There were many issues with our HVAC installation. 1) The job site was not cleaned up, all kinds of debris was left around, resulting in a screw getting into our car's Tire, and garage sink's leg knocked off and not replaced. 2) scheduling of inspection was difficult at best, inspector came a day earlier than what we thought and had to be rescheduled, agent inferred the mix up was our fault. 3) Inspection ( when it did get scheduled) did not pass. Installation was not done correctly. A remediation had to be scheduled- technician came out, left and said he was coming back the following week. Then no one showed up on that day. Eventually someone came out after I called in to complain. It was finally fixed, but was not at all easily done. With August 3 installation, it took until October 23 before completed"