Service Experts Heating & Air Conditioning Reviews

"The technician was very thorough and extremely pleasant."

"Justin's work was just fine. Your parts are consistently overpriced, bringing the score down to a 9."

"I was able to get an appointment someone else cancelled and tech was here in an hour and did a good job at finding and fixing the unit"

"Provided service while being good about following coronavirus guidelines."

"came on time, explained everything and cared about our house"

"The plumber was extremely knowledgeable and polite."

"Good, courteous service"

"Sam and the Tech were professional, took time to inspect, and explain. These two were among the best that have worked on our system."

"I usually do not write reviews, but I felt I need to this time. I placed a service request Sunday, and got a prompt visit from your technician, Alex, who was phenomenal. My expectation was that like any other technicians-become-sale associate, he will start convincing me to buy a new unit, especially considering mine was old, but he went up and down to fix it for me with minimum cost, while he explained to me why should I think about changing the unit in near future, with no usual sales pitch and by providing more informative and logical recommendations. Result: I may actually change my unit, and guess what! I will use your company because of Alexs way of handling this visit and making me trust you guys. This is a type of employee who should be recognized and praised. Thank you again, Alex."

"It seemed he was in a hurry, also there could be more conversation if a 10 for the survey is required. All in my mind for the visit was completed, and the unit works well."

"very good job"

"The sales technician made sure to answer all of my questions. The installers made sure that the system was working satisfactorily before they left, even when I told them they could come back tomorrow."

"Kyle has been great to work with. He always makes sure to explain the work he's doing very carefully."

"I needed more help with figuring out how to make changes to the thermostat control unit ... could not CORRECT the telephone number in this survey."

"Very fast at getting my system installed."

"He was on time and efficient"

"FIRST: THE TECHNICIAN INSTALLED FRESH AIR UV BULB TUVL-115P, CLAIMING IT IS A 2 YEAR LAMP. ACCORDING TO THE MANUFACTURERS UV LAMP SPECIFICATIONS, THIS IS A 1 YEAR LAMP. SECOND: I WAS CHARGED 309.00 FOR THE LAMP WHICH IS SUPPOSED TO BE A 10% DISCOUNT. THIS MEANS THE FULL CHARGE IS $343.33. I CALLED ABOUT THIS AT 8:36 AND SPOKE WITH SUSAN. SHE TOLD ME SHE WOULD GET BACK TO ME SOON. SHE CALLED BACK AT 18:37. SHE TOLD ME SHE WOULD NOT DIVULGE S/E SOURCE FOR THIS PART AS THEY WILL ONLY SELL TO HVAC COMPANIES. I TOLD HER I DID NOT WANT TO BUY ONE, ONLY VERIFY THE PART COST. SHE STATED THE HIGH COST IS DUE TO SPECIAL RECYCLING REQUIREMENTS. I TOLD HER I WANTED TO RECEIVE THIS INFORMATION, AND THE NAME OF THE CEO OF SERVICE EXPERTS. SUSAN GOT SNARKY AND SAID ONLY "YOU HAVE A GOOD DAY.""

"I was told that my thermostat needed replacement. It is under warranty and the thermostat is free. However it costs $176.00 for labor. The labor takes about 5 minutes to rewire the new thermostat. I want my new thermostat for free. We paid $84.00 for the service call which is plenty to install a new thermostat"

"All was fine but the tech forgot several screws to secure the outside unit and I had to call again .....no big deal but an easy thing to fix. Please replace these ASAP for me!"

"Tricky multi-faceted problem was diagnosed and fixed."

"on time"

"Super polite. Very competent."

"Always ask for ray because of his knowledge and experience and just a great guy"

"Explained in detail what he was doing and the repairs that he made"

"Friendly, competent"

"We thought the charge for the visit was very high - $99 for the trip charge and $506 to repair the leak - placing a "shark bite" on a pinhole leak in a copper water pipe, easily accessible in the ceiling of a full garage-basement. The technician was here less than 1 hour. I understand the cost of the part is about $20."

"personable, knowledgeable, communicated effectively. Answered all questions to my satisfaction"

"He is thorough and professionally pleasant."

"Tech.. was very knowlegable and courteous."

"Very thorough examination of our HVACS electrical and freon level."

"Workers were qualified, professional, and efficient"

"He is very lnowledgable and also installed a UV bulb ang arranged duct cleaning for us."

"Fast appropriate repair"

"Brett was very polite, personable and professional. He kept me informed and explained every step along the way. He worked efficiently and quickly but still took the time to answer any questions I had."

"Na was very thorough, was on time, and I felt he really spent a lot of time service my 2 HVAC Units"

"Technician was thorough and knowledgeable and wore gloves and booties."

"Excellent service from my Service Experts Technician NA!! NA was the MOST PROFESSIONAL and KNOWLEDGEABLE! NA was patient and caring to review my visit with me. OUTSTANDING SERVICE from NA!"

"Mustapha replaced the uv bulb. I do not doubt that the replacement was required, however I have a problem with the amount charged: $309.00 + tax"

"Tech was able to come early and finished quickly."

"The technician, Mohamad, appeared to do a good job."

"Very informative on time and friendly"

"Justin's exemplary work would have earned a score of 10. He however is so careful and meticulous that I hadn't planned for his time on task of 3 hours. This slightly inconvenienced me; it however was worth it in the long run for which I am appreciative for."

"Brian showed up on time, was very professional and friendly."

"He explained everything he was doing"

"The technician showed up!"

"polite and efficient"

"The technician diagnosed and resolved the problem quickly."

"He was knowledgeable, professional, and thorough."

"Fine service"

"Justin did a great job explaining everything he was doing. He explained all the results of his work before leaving. He was courteous."

"Technician arrived when scheduled (actually 10 minutes early which was fine), and performed necessary service, Showed me filter, which was borderline on needing to be replaced (after a year), so I could say whether I wanted to replace, which I said yes. Informed me afterwards of status of system -- basically all good, since we do have it well maintained and in a crawl space that is basically air controlled -- sealed vents and humidifier and de-humidifier systems in place, with outside drainage waterproofing and French drains installed several years ago."

"Did through job, very professional, all around a good representative for your company.yuour"

"They did the job."

"ALEXANDER WAS EXCELLENT. VERY PROFESSIONAL AND COURTEOUS. HE EXPLAINED EVERYTHING INTELLIGENTLY AND THOROUGHLY. I WILLBE WRITING A REVIEW OF HIM ON SEVERAL INTERNET SITES."

"Pat took plenty of time and did a through job of checking, cleaning and protecting my unit. I was very pleased with his attention to detail."

"Alex was not only VERY knowledgeable about the products (A/C AND Heat units) but he was happy to answer my questions and concerns."

"Good job"

"I had a brand new system installed and 1 hour after completion I had to make my first repair call because the entire system shut down."

"Technicians were pleasant and worked hard. Communicated what they were doing. Met expectations. Called when coming. On time. Knew what they were supposed to do. Did it efficiently. Cleaned up. Were polite and courteous."

"He talked and told me what he was doing"

"I am concerned that the last two visits to service my u its has included the need to purchase items for each unit. It was presented to me as an absolute necessity for the proper operation of the system. Since I purchased both units from Service Experts I wonder why this piece was included initially but couldnt get a clear answer. Then when I was presented with the bill, he said I should be prepared to buy something else on the next visit. He also reset my thermastat after I told him how I set it. Whether he didnt understand or just didnt bother to listen Im not sure. Until now I have trusted the technician and service experts to advise but at this point it feels as though youre trying to get me to but things on each service visit."

"He appeared well informed about the unit and arrived early for the appointment."

"The service technician was very friendly and respectful and had recommendations as well."

"Observation."

"Ray always gives good service."

"Thorough and efficient"

"Nu did a great job checking my air conditioning equipment!"

"Very polite, talk very open/knowledgeable about the product. He made sure that I understood what was happening as to date with my system. Very pleasant to have such a wonderful team."

"I always appreciate the professional and friendly attitude your technicians have!"

"Jordan was personable and efficient ."

"On time, thorough, pleaaanr"

"Nice , knowledgeable. Took time to explain what was going on."

"You always do a great job."

"Arrived on schedule. Very professional and courteous. Completed tune-up in a timely fashion. Gave a summary of the work done and potential concerns with systems."

"Excellent technician! Polite"

"Efficient. Respectful"

"Kept me informed on what he was doing and why. No mess was and considerate."

"on time explain the system"

"Quick and efficient"

"I was most impressed with the fact that you actually showed up for the appointment in the midst of this crisis."

"Efficient, polite service, with careful explanations of issues and concerns about our system"

"Brycen was most meticulous and was very kind about explaining things to us as well as making sure all was well."

"The technicians that cleaned the discuss were very polite and did a good job!"

"There is always room for improvement"

"arrived on time. Explained issues, and was able to repair same day."

"The tech arrived when I was told he would be here. He respected my need for social distancing. He did his job and left."

"Way over priced for job done."

"Well they put up the new thermostat the old one they took down they left the screws right on the flor in the hall."

"Seemed to do a good job. Very professional"

"Quick appt, On time service"

"On time. Very knowledgeable."

"Able to fix problem"

"the technician was thorough, very respectful, and handled the inspection efficiently."

"giving an 8 leaves room for improvement"

"Technician was both professional, knowledge, courteous"

"technician very polite and knowledgeable"

"Ben diagnosed the problem quickly and made necessary repairs quickly and efficiently."

"Noc called before coming and arrived within the scheduled timeframe. He was personable and respectful of our mutual concerns about COVID-19. However, I called the main number in advance and was given incorrect information: I requested that the service person use hand sanitizer before entering my house; when I requested this of Noc over the phone, he told me he does not have any sanitizer. This is not good practice and it concerned me: gloves tend to come off when needed to write something, and they also capture microbes from the places they contact."

"Marvin was extremely thorough with his physical exam of my unit and explanation."

"The technician reviewed the findings with me explaining what the terms meant."

"On time professional service."

"Techinchian was on time and efficiently completed the check up."

"Chris was great - highly recommend!"

"The person I spoke with on the phone sent Ben out in a timely faction. Ben took his time finding the cause & then fixed it."

"Technician was very friendly. He showed me pictures of concerns that he had."

"Technician came at the time promised. (Between 10-2) He came right at 10 am, which helped us better move forward with our day. He worked continuously for 1 hr and 15 minutes and was courteous and used shoe coverings when he entered the house."

"The technician was very informative and efficient."

"The tech didn't do anything. He didn't have the necessary materials to correct an issue he had with a dry duct. A Tie Wrap!"

"Very thorough"

"With you I had a service Rep as we as a technician to bounce questions off of, and the service Rep gave me a crash coarse what to look for, For future problems."

"the service man satisfied me"

"Technician was very prompt and exhibited an interest in doing a thorough and professional job. Since I was off site during his work I was impressed that he provided some photos showing some areas of concern."

"HE dd a good job"

"Everybody's professional, communication, everything was just great."

"I was pleased with the service thah I received ."

"Great job"

"I cant remember his name but he was professional and explained everything thoroughly. Very friendly as well."

"Brett has done my maintenance service for several years. We've always felt like the job done was very thorough and done with professionalism. the MAINTENANCE service has always been good, I do have some mixed feeling about other services provided by SE."

"Reza was friendly, professional, efficient, and helpful."

"Tech was very courteous and willing to answer all questions."

"He was clean, polite & very efficient"

"Ray as always does a great job!"

"Knowledgeable, friendly, efficient"

"Technician was polite and answered my questions"

"Professionalism"

"Because I am very satisfied."

"All looks very good, but it is too soon to asses the long term performance."

"Brycen was polite, efficient, thorough and friendly."

"Reza was very through and explained everything he did. He was also very polite and punctual"

"Alec explained everything and was very friendly."

"Friendly, thorough, explained work and invited me to watch work being done."

"Jorge was knowledgeable, courteous, and meticulous in his work. It was a pleasure to have him service our two HVAC units."

"Prefer to know what they are doing walking all over my house ahead of time and the length of time they will be there. Seemed like forever."

"All work done toy satisfaction and finished on time."

"Technician was on time, courteous and polite. I had to reschedule and customer service with my rescheduling was easy. Technician provided recommendations with thorough explanations of each."

"All three persons were very friendly, and knew their stuff. All went well with the new installation and is working fine."

"Scheduling was smooth, was provided with notification that technician was on the way, and technician Kyle was professional, knowledgeable and easy to work with"

"I was not planning on buying a replacement HVAC Unit (gas pak). After Pat suggested talking with a sales rep, I talked with Hans Umana who was eager to help and he worked with me on the price, so I felt the need to go ahead with it"

"Courteous and efficient"

"Good communication"

"Jonathan was indeed an expert at heating and air conditioning. He inspected/worked on both my house and a rental property I have in the same day. He found that the pump was not working to pump water out from the crawl space when the AC was on and replaced it. He also thoroughly cleaned the outside units in both places and check all the operating parameters. He replaced some screws missing on the inside unit at the rental, etc."

"Informative technician"

"The tech was on time and did a proficient job."

"Technician seemed thorough. Answered all my questions."

"Did a great job communicating what he noticed and what to keep an eye on.. Did a great job of cleaning units."

"friendly and explained all procedures."

"dan WAS VERY INFORMED AND POLITE"

"Courteous, knowledgeable Technician"

"The representative was very nice and explained to me that the plastic drain was not as good as metal and told me the leaking was because of the plastic. However, the charge was $100 for about a 5 minute conversation. I realize this was for diagnostics but over charged for a 5 minute conversation."

"Daniel was a very knowledgeable technician, very professional"

"Very through with the service and step by step explanations"

"tech was knowledgeable and trustworthy"

"Courteous, on time, did a good job explaining what was needed."

"The tech was early he found a loose wire fixed the problem then left."

"Justin was given the wrong orders as what was to be done. He was a fill in for the original guy who was delayed. Naji came the next day and performed the correct job"

"Ease of making appointments, professional service."

"Guy was helpful and did a nice job. Posted you think I'm a man"

"he did a thorough job !!!"

"he priced out different options"

"Work OK."

"Polite, efficient mentioned problem found so it can be addressed"

"knowledge of job & friendliness"

"Brian was very courteous, knowledgeable and efficient in his work."

"The service technician was fantastic and did a super job."

"Two service guys were both very personable and knowledgeable."

"He was thorough and did not rush through the process."

"Excellent service"

"I set up a tune-up appt through Duke energy for $39. The first thing the tech asks is "did they tell you it's $39 per system?" The person I spoke with to set the appt did not clarify that. I decided on just the heating tune up, the tech hooked his stuff up called me over and said I needed a new system. There was ice build up on something and a zero pressure reading. I has told him there was a valve or something that I had issues with before but he claimed that I still needed a new system because there was no freon and a huge leak somewhere. He never actually completed the tune up."

"Efficient, competent, respectful, identified a problem not related to his task, excellent communicator, got the work done in a timely manner, left everything clean. Took care of identified needs for the system."

"The tech was very courteous and knowledgeable!"

"Seemed to know what was needed. Didn't say much"

"He seemed knowledgeable and thorough"

"He was on time, courteous, explained everything"

"quick response and resolution of problem"

"Jordan was personable and helpful."

"Quick and professional"

"The response was quick, Brett was very professional and friendly and my problem was resolved fast! (:^)"

"Allen was one of the best we've ever had. He explained everything very well and gave us excellent advice."

"On time, thorough, knowledgeable, courteous"

"Brycen was very thorough and professional. He took the time to explain to me the steps he took in servicing the equation."

"Tech was professional, courteous, and informative."

"Technician was new and it took a while but he did a good job"

"The guys came, told us what they were going to do, did it and left with a minimum of fuss and mess. Gave up a good discription of the condition of our units"

"Ease of getting the service, speed of technician, friendliness of technician."

"Hans was personable, straight forward, and explained everything clearly. Faustino and his crew were exceptional - efficient, clean, and careful - even with snow approaching."

"On time, very thorough, communicated well."

"Alex was very professional and courteous. Knew his business and made some sound recommendations."

"The technician charged me extra for his time, after taking my thermostat down and not putting it back up. Then I got an outrageous quote from the sales rep, who called me back 45 minutes after our appointment and dropped the quote by $4000. ($13500 to 9500) Felt quite dishonest and I paid $185 to get the runaround. I've had positive experiences in the past with Service Experts (May 2019) and was really happy with getting an honest assessment and quote. This time, not so much."

"Ricky always does a great job of servicing my HVAC units."

"He arrived at a good earlier time ahead of scheduled appt, was friendly, explained what he was going to do to clear the sink and the job was well done considering the clogged sink was a challenge to clear. Glad we had an experienced professional. Thank you!"

"professional"

"very polite and helpful"

"Your technician came to our house with the wrong equipment and wasted over 3 hours of my wife's time trying to install the incorrect equipment. Luckily a different service person was sent the second time with the correct equipment but again that was another 3 hours of our time"

"Excellent and professional service. Prompt answers to my questions. Ease of making Appts."

"The technician Nathan was very friendly and answered all my questions. He was very happy to explain everything to me. You should be grateful that Nathan is one of your employees."

"Alex is very friendly, knowledgeable and competent. He's an asset to your company. Just one point that doesn't really reflect on Alex, but I want to make you aware, so you can tell all your agents. Alex needed to use our outside water hose. Last fall we had turned off our whole outside water system and left the faucets open, so no water could freeze inside the pipes during the winter. Since Alex needed the outside water now, we went into our garage and turned the "outside water bibs" back on. That enabled Alex to use the water from the faucet on the 'North' side of our house. What Alex was not aware of, was that we also had a faucet on the 'South' side of our house... and that South side faucet was also open and "on", and when we opened the "outside water bibs" lever..... that also meant that South side faucet was on and running. We were not aware that the faucet on the 'South' side of our house was running until a neighbor (who was walking his dog) rang our doorbell and asked us if we knew that the outside faucet was running. By that time the faucet had been running at full tilt for 3.5 hrs. Just something that I thought you could make your agents aware of.... that if the 'outside water bibs' need to be turned on in order to access the outside water, then they should also ask about additional outside faucets that might also be open. Thanks much, Diane King {^.^}"

"They came even on a snowy day and got the job done that day. The thermostat and the heat seem to work just fine."

"Daniel was very professional and timely when fixing issue. He thoroughly explained issue."

"I thought the tech was thorough and cleaned my unit well. Communicated well."

"Brian was good, but I had to insist that he change my filter downstairs. Next, while he was working on my upstairs unit, another technician showed up to help and communication w me stopped. They said they were done, went out and brought me my paperwork to sign and left. Later, when I went out front, I found the two filters in the shipping box leaning by the front door. One inside box was opened and it looked like the old downstairs filter was in it. The other inside box was still taped shut unopened. Im very, very disappointed! I tol Brian I had asthma and allergies and needed to make sure both filters got changed. He didnt even clear the error message, Change Filter on the downstairs thermostat. Im not happy!"

"Timely service and friendly and informative technician."

"Very thorough and profesdional"

"Was provided a pleasant experience, but I am still awaiting the estimates I was promised."

"On time. Friendly. Good trouble shooting. Knowledgeable. Informative about work to be done"

"Excellent customer service and only once or twice have there been issues. But the issues were worked out, so all's ok"

"Reza explained everything he had done in checking our HVAC."

"Jorge did a great job troubleshooting and fixing problems with my outside air temp sensors and thermostat. He was patient and persistent and did a great job explaining how the heat strip lockout and heat strips function."

"The only complaint I have is that no one called me back the night that I called with the problem that I had to do the calling."

"Brian was very thorough and explained the noise we were hearing and that it was too cold to clean the coils because it could cause icing."

"Mr. Na completed maintenance service and he explained everything he had done."

"This visit was to reset our system. The tech who performed the regular system check-up did not return the system to our previous settings and so it did not function satisfactorily following his visit."

"Prompt courteous service."

"Ray was fine, claims everything is fine."

"On time and knowledgeable"

"Excellent customer service by technician."

"Every time someone comes to inspect units there's always a problem e m that will cost thousands to repair"

"On time, courteous & thorough"

"The technician said what he was going to do and then he gave me what he found and then gave me recommendations. He was very pleasant and knowledgeable. He put shoe covers on each time he went into the house. I was happy to have him as my technician. I would like to request him when I need a technician to come out again."

"On time. Went right to work. Showed me what he was doing."

"Excellent communication and explanation of HVAC issues. Excellent explanation of options for repair or replacement of equipment as well as cost options. Also, installation was carried out smoothly and clean up was 100% satisfactory."

"Ben was good in necking the problem but it still existed. Ricky Williams diagosed the problem, took a risk and expedited parts shipment from the left coast, returned the next day and fixed the problem."

"The service itself was excellent. However, I did not appreciate being saddled with a sales representative the entire time while the service was performed. Please do not EVER send a salesman to my home again unless I request it."

"Caregiver for Ms. Sessions had no complaints at all about the service person."

"Russel did an excellent job!"

"Eduardo was here on time and had to wai for the town inspector for quite awhile. My gas fireplace has not stayed lit since the furnace was installed, and he spent a lot of time getting it lit for me while he waited for the inspector. Not sure it will stay lit, but he suggests it may be insuficiency in the gas line."

"Technicians were courteous, accommodating, knowledgeable and kept me informed of their progress. Ranked tops with all the technicians I have had during my 23 years with Service Experts."

"Clear explanations, friendly, thorough."

"There is no way for me to determine since every time they come, they find a problem. My unit was installed in 2013, had refrigerant added last year and constant nagging about other issues. You should be concerned about your product as well as your service."

"The technician arrived promptly, was courteous and efficient, and answered by questions."

"GREAT SERVICE"

"good service"

"Rep was very knowledgeable."

"Extremely competent service technician, who we name-request."

"I was completely satisfied with the work that Ricky did. He removed all 4 return filters, installed 2 whole house filters and serviced our Trane unit and advised that it is in working order. Very happy with all that he did. ."

"The person was friendly and seemed to do a thorough job"

"No pressure sales pitch. Just an honest and well informed quote. Tech and sales folks were completely professional, on time, and well prepared."

"Efficient"

"Knowedgble and efficient"

"Great professional service and friendliness"

"The scheduling process was challenging. I later learned that priority is given to those with a monthly program. When your time is 2-4 and you are at the property from 5-7:30 pm I think there is an issue with timing and communication."

"did a great job in installing hot water heater"

"He was very honest and straight forward in answering my questions. And he fitted the problem."

"Brett diagnosed multiple problems and fixed them. He was thorough, kept me informed and I think advocated for me when determining the cost."

"Very knowledgeable, very good at communicating condition of HVAC. Quickly made needed repair."

"Performance was good. He arrived late (5:00 for a 2 to 4 appointment)"

"The technicians are great the office management not so much"

"He was early and waited for me, even though I was late. He was patience and gave helpful advice."

"It was a good visit. Also informative"

"I called at 3:30 about a problem and a tech was at my house by 5:00."

"he is very professional and thorough in his inspection."

"Arrived early/on time, efficient in getting work done."

"Everything was done right"

"He gave a quote that included the advantage program, we told him that we did not want the advantage program. He did not give us a quote on the replacement of just the hot water."

"Techs always courteous and willing to answer questions."

"Technician was courteous, knowledgeable, and on time"

"On time"

"He was efficient"

"Professional, on time"

"I was satisfied"

"Brian was very patient and answered all of our questions. The installation crew arrived early the next morning and worked diligently to get the new system & ductwork installed in one day."

"I Like the a tech that speaks fluent English and lets me know step by step what his process is . I really enjoyed dealing Jon ."

"The technician showed up on time, performed his work in a very timely manner, was conscious of not dirtying my floors, and cleaned up after himself. He also showed me a dirty filter that he had replaced."

"The young man was excellent in taking care of the problem and very informative. And he came immediately after our request for help."

"The service was awesome brian was very helpful helping us make our decision answered all our questions and we didn't feel pressured,the two techs that installed the unit were fantastic."

"Everything went very smooth as usual"

"very knowledgeable and courteous"

"On time. Courteous. Completed job in timely matter"

"Identified problem and fixed it."

"Mr. Kpa was vey professional, efficient and courteous"

"Chris not only attended to the main ask of the appointment, but also was able to fix an issue and take time to explain reasons for our improper setup and finally followed by good suggestions."

"Very satisfied"

"Nathan was very courteous. He answered all my questions to my satisfaction. He also was very efficient."

"Alex explained all the service steps he was doing in a professional manner"

"The technician accomplished his cleaning and inspection and gave us good advice - without trying to sell us something."

"on time and explained every step"

"Alex was professional, and efficient, and was a good explainer."

"We were happy to have our hot water heater replaced the same day the technician came to talk to us about hot water heater options."

"The tech was on time and he explained everything he was doing"

"Technician in his own words, "I have no idea why I am coming here today". Robert quickly looked at my parts, said they were wrong. They were indeed the wrong parts and had he taken off my fixture he would have seen so. He arrived at 8:30 and was dishelved and dirty. (I get manual labor, my dad was a carpenter, I get it) However I anticipated that I was his first call of the day and he did not look professional."

"Always does a great job. Explains what he is going to do to me."

"While the service during the most recent visit was good, that was overshadowed by the technician trying to up sell me on everything under the sun. I dont mind hearing about your products, but good grief it was ridiculous."

"Gouged on capacitor price like you gouge on UV lights"