Service Experts Heating & Air Conditioning Reviews

"Fast response, very personable technician."

"John did an excellent job in fixing the problem with the3 busted light under the house. Was very personable and knowledgeable. Need more workers like him."

"Mr John was very professional and went into great detail about the work we had done, explaining everything. And .. got the job done faster than first expected!"

"000"

"Very nice, polite, knowledgeable gentlemen. Could not definitively say what is causing the Indoor Dripping but did plan to forward info to Mitsubishi tech."

"10"

"came during time that was to arrive, did his job without any interruptions"

"Technician was professional, friendly, and knowledgable."

"Patrick Sauter was very knowledgeable and helpful with our repair."

"Everything was done as explained to me. The days & time were exactly what you said it would be"

"Todd and Ricky were great. They serviced my air-conditioning unit and provided me with very helpful information."

"On time and courteous"

"H"

"Mr. Ivy was thorough and knowledgeable about the systems."

"Craven is an awesome tech. Glad to have him back this season."

"The technician and plumber that he called were both ignorant of what breakers are permissible in a 200A panel. He added up the breaker ratings (to 290A) and said my panel was not meeting code because it exceeded 200A. That is incorrect. He also told me I'd need to add a sub panel for my project, which is unnecessary since my panel can accommodate the additional breaker as-is. Your employees need better training on basic electrical info. The technician was polite and respectful, just not well trained."

"They were on time, explained what they were doing and reported their findings."

"Very nice tech came by twice but no one has resolved our water dripping INSIDE the house issue. Paid for yearly membership to get precision tuneup for both minisplits and that has not happened yet either."

"service was very applaudable..."

"2nd time out. Very knowledgeable and thorough."

"Andy was very professional, thorough, and very methodical doing his work."

"Juan did a very good job. His service was above expectations"

"The technician, Jorge, did good work. However, the front office botched this visit. When the appointment was made on-line your web site asked me to specify two desirable dates and said I would be contacted to confirm one of those two. This didn't happen. On the date of the service call nobody phoned to tell me "our tech is on his way." This notice is a valued courtesy."

"Shannon did a great job , explained everything and was friendly and courteous- he did a great job."

"I was told someone would be there by 12. A supervisor was in the street around 11:30 and said a tech was on the way. They showed up sometime around 4! No phone call, email, or text from you. I had someone hang around the house all day! Also the last time you were here everything was fine, this time one of the units has no refrigerant? We haven't used the AC all winter!"

"Because every technician that has come to my home have been very knowledgeable and personable! Yesterday, Zack continued this customer service."

"Brooke was friendly, efficient, and knowledgeable!"

"Explained issues that were the result of a changing system. Took his time getting us up speed. He was simply replacing kits and filters but I had never gotten a receipt from the previous call."

"GREAT SERVICE AS ALWAYS, FRIENDLY KNOWLEDGEABLE STAFF"

"The technician was friendly, and provided my required service quickly and efficiently. She was also on time."

"They arrived on time and found the problem and solution immediately."

"very well done"

"Both men very helpful about my system and next steps."

"Could have arrived earlier In the window."

"Richard was"

"Friendly, helpful, knowledgeable"

"The young man Justin was very professional when providing service to my heating and cooling system."

"Mr. Brown was professional, prompt, caring, and had patience with us."

"Pat Sauter the consistently competent technician. He answers all my question and explains the things I need to know. I trust his judgment, his recommendations, and his work."

"Joe and technician both were attentive, knowledgeable, efficient, and thorough. Very well-mannered and responsive to owner questions."

"Excellent experience"

"They did a good job."

"I am very disappointed with Service Experts because I feel like I have been mislead the entire time. I have been dealing with unsatisfactory service since January. I have been told serval lies. 1) I was told no Credit check would happen well it did. 2) The sales person who sold us the Heating and A/C unit no longer work there and have ripped us off day one. I still dont have a correct bill for my units the A/C unit continues to run and my husband is having to reset it outside. 3)I had a part ordered in my name which I gave no authorization the part showed up at my house unannounced. 4) I had called to schedule an appointment had the appointment window set for 8-12 no one showed up nor called. The customer service sent someone out to our home and showed my husband how to reset the unit in order to keep our home cool. 5) So unprofessional and disappointing and Im not happy at All this whole situation with Service Experts has been a Nightmare and I dont recommend anyone for service."

"Great service"

"I am so impressed by Service Experts. I have always been treated well and have been given information I needed in a very respectful way."

"Very thorough! Competent, complete, neat and careful."

"Same day appointment; on time"

"The technician was very pleasant and was here for over 4 hours on two new systems. He overcharged us for an air filter and unnecessarily replaced a UV bulb in a new unit. The charges were allegedly reversed by his manager, but we were just told we have to wait 4 weeks for a credit to be issued to our credit card. Ridiculous. We have been a customer of Service Experts for over 17 years - your techs are great but your billing system is outdated."

"Quick response. Knowledgeable. Explained details. Professional"

"Technician was great. She arrived, went right to work, and got the job done in under 15 minutes. I was glad she was the one sent to do the job."

"Arrived on time. Went over systems in detail as to what was done."

"Conner was prompt, clean, courteous and did good work. He did an awesome job and told me how the system looked and what to expect in the coming season. Great employee."

"Tech guy was very pleasant, efficient and did a good job."

"Daniel did a very good 6 month service. could not have ask for better service and a tech with knowledge of our system."

"Right on time, efficient, and kept me appraised of what was going on"

"very good service each time someone comes out to assess units"

"Both the whole house duct replacement and duct blasting were performed with efficiency and knowledge"

"On time Informative Professional"

"When I called I specifically asked for a jet machine and the brought a little Auger machine House is still backed up and got charged $800.00 For something I could have done"

"Arrived as scheduled. Shared concerns and left estimate for repairs so I can plan."

"Excellent service"

"I ended up missing the appointment because of having to work late ,they were understanding and was able to reschedule later in the day"

"worked diligently to solve the problem"

"Andy is very professional, knowledgeable and courteous! He was on time and explained how the system works."

"Crew arrived earlier than expected which we really appreciated. They worked until issue was resolved even though that entailed a trip back to shop. Richard explained next steps well."

"It would have been nice to have a call from the service tech before arrival as the person who we made the appointment with said would happen."

"They was very respectful of me and my house."

"Very nice and efficient"

"Excellent customer service."

"The technician was thoughtful, did careful work and explained things in a way I could understand."

"Good customer service"

"Good service and on time"

"Marvin was very personable, and so far as I can tell, he did a great job."

"John was very competent and helpful."

"Knowledgeable and professional"

"The service was thorough and professional"

"Answer questions, showed me how the controls worked."

"The technician was prompt, professional and very informative about solutions to my issues."

"Excellent customer service and knew what to do to get my Air working. Thanks again Alexander Brown.."

"Very professional but expensive"

"Mustafa is very professional and did an excellent job."

"The technician repaired the drain in the kitchen sink very quickly, and it works perfectly now!"

"Technician did an excellent job"

"Excellent sevice in a timely manner. Explained everything he did and why. Gave excellent recommendations as well"

"The people were competent and friendly."

"The Tech Rick Wilken was magnificent and very knowledgeable and would like to have him back if I have another problem. Have been very unsatisfied in the past."

"Friendly service. Efficient with the Maintenace of my system."

"The technician is fine but having him come to deliver negative news on the armor plus program does not sit well with me. I have heard this the past three years and its very annoying."

"Found an issue but the diagnosis was wrong."

"Tim did a good job with the knowledge Service Experts gave him. Which was not very through. He took pictures and relayed them to the office. We were looking for a contact on Saturday to set up an appt. for early today. It is important this is done. 919=8415030"

"Very pleasant technician, very thorough with his work"

"Excellent service. Polite and explained everything and I felt very comfortable with what was done to handle my problem."

"Technician informed me of what he was doing and what he found. He was also very efficient."

"Did a great job and updated my information"

"The gentleman was courteous, prompt, and very knowledgable."

"The repairs (replacement sink faucet, replacement inflow line on toilet, adjustment to collar on kitchen sink drain) are all perfect!"

"It seemed thorough and didn't take long."

"The service personnel arrived on time and kept me informed."

"Ricky Williams is excellent technician"

"On time. Unit worked. The price was what I agreed on with Will but it seemed high for one hour of work and all parts were under warranty."

"Haze was excellent"

"He didnt have the filters or uvula light bulbs with him to change them. Since they only come yearly now. I wanted them changed. He said someone would contact me to set up a date & time to replace them. So far no one has called."

"I have called three times and no one will return my call."

"I think this on visits before and was missed"

"Excellent customer service and knowledge."

"Patrick is a super tech"

"Service technicians were super good."

"Seemingly the tech performed a comprehensive service. She arrived in a timely manner was professional and cordial."

"Technician was very likable and professional"

"They were there on time and did a good job assessing my HVAC unit"

"Service was great. Ricky did a great job and was very transparent on the issues."

"Brooke failed to estimate the main job."

"Grand!!!"

"The technicians were professional and knowledgeable in the service. Good experience end to end."

"Personable tech who kept me informed"

"young technician wasn't in tuned to courtesy toward homeowner - came into home with red clay on shoes, entered later without knocking, used garden hose and didn't re-wind it. The older gentleman talked and explained thinks, including a question I had about an indoor return."

"The technician Pat is professional and very know."

"I find that I can trust your company for fair and honest service."

"The men were very good at what they did."

"Timely, friendly and knowledgeable technician"

"Very timely action when we called. Technician was ver courteous and prompt"

"They were very efficient"

"Because they helped us out well and very informative"

"Timely response, great customer service, and came late on a Saturday with relatively short notice."

"Personable and professional"

"Technician were very polite"

"Thoughtful and credible. He explained everything he was going to do and did it."

"Tech forgot to reset the temps back to where they were"

"The tech, Hayes Hall, was great."

"Itw as all good."

"On time.Called to let me know he was on the way.very polite.completed work in timely matter"

"On time, thorough inspections nice of tech to explain some about our new (1 yr) system ( UV bulb, confirm filter)"

"The guys are always very professional and just really nice people!"

"Professional and courteous service technician"

"Professional, friendly, helpful"

"Hayes was very professional"

"Technician made it a great visit....complete explanations, etc."

"I appreciate Ray being the tech to come to my house. I appreciate the consistency for my AC unit. Ray is thorough, and I trust him."

"Quick professional response time and service."

"Customer oriented professional"

"Work done efficiently and with care"

"The tech was very nice and seem to do a good job."

"Overall the team was very friendly and efficient. They had the old system out and the new one in quickly with little disruption to our household. One area of concern was reported and quickly resolved so we are very satisfied."

"Not sending tech requested even after multiple reminders."

"Tech did the job with courtesy and kept us informed"

"Professional, knowledgeable, polite, timely."

"The estimator could not offer figures for the job Tuesday and had to consult with master technician; said she'd call with figures sometime Wednesday. After she never called, I called her this morning/ Thursday, only to learn she still has no figures, saying I'd have to buy the new fixture because the master tech must see it before he can estimate the installation cost. I've never encountered such difficulty obtaining an estimate on a fairly straightforward job (one would think) for a competent professional."

"Both techs were wonderful! Prompt, knowledgeable and efficient."

"Just great service when I needed it"

"Helpful techs"

"Both of the folks who showed up were respectful, friendly, knowledgeable and efficient."

"Technition didn't seem to know much about the mini-split that I have. He opened the cover on the indoor unit and broke off one of the tabs that holds it in place. He was quite rough with the unit while he was trying to figure out how this cover worked."

"Professional, friendly technician"

"Took longer than expected. But technicians seemed very thorough so not really an issue"

"The technician explained the process and provide a nice summary"

"A leak was detected & it was determined the evaporator coil needs replacement. The serviceman said he would have the parts manager check the availability of the needed replacement and would call me within 24 hours. It is now more than 48 hours and I have still not heard anything. I suspect nothing has been done."

"service was fine, but checking of unit occurred when unit could not be under undue stress which doesn't simulate actual conditions"

"Associate was professional and excellent."

"Seemingly good service. Friendly. Couldn't give answer to one of my questions. I liked that he referred me to someone who might be able answer. I was "stood up" originally for this service call. This was a re-schedule."

"Conner was friendly and was very capable. He was not pushy at all. I like that. Thanks for the service"

"Well trained technicians"

"Daniel and Brad were very nice. They were efficient and helpful. Enjoyed talking with them."

"good communication, very professional, very reliable"

"We appreciate the time the person took to come out to give us the estimate. It took the better part of an hour of him sitting in his truck writing the estimate and then it gave it to us as a handwritten paragraph without detail and it was 8 times (8x) the amount of what would seem in line with this job. We will continue to explore other options."

"Juan explained our system and made recommendations"

"Right on time and did a very good job"

"Very thorough"

"Technician was great"

"Work was done timely. Faustino and Cameron made sure that the blower motor switches were properly aligined to mitigate duct noise."

"Work was done timely. Faustino and Cameron made sure that the blower motor switches were properly aligined to mitigate duct noise."

"Initial response was fine but it fell apart when I asked to be rescheduled."

"Marvin is a real professional. Great customer service. Pleasure to have him here."

"Convenience, long term relationship and quality of service."

"Stayed and worked on so many things to try to get the problem solved."

"The technician arrived on time, was aware of the work needed and worked efficiently and even in the threat of bad weather completed the job;."

"Associate was very professional and excellent"

"Bryson came on 4//19/23 to spring service my units. He was the most polite young man I have met in a long time. He demonstrated he knew what he was doing when looking at the inside unit. He spent time checking out different things and said all was working fine on the inside. He went out to the outside unit along with Terry who had also come to work with him. Bryson was also professional when checking out the outside unit. He removed the top, vacuumed out the bottom of he unit and cleaned the unit which had never been done before. I told him I would request that he service my unit when the fall service was scheduled. I was very impressed with his manners and his professionalism in performing his service. One thing that disturbs me about getting service done is being pressured to buy a new unit when it is still performing ok even though it has performed satisfactorily over and beyond the expected serviceable years"

"Damian was later than expected for the appointment. I was notified by text that he was delayed"

"Hayes was the technician came to my house for the services. Hayes is technically strong and provided professional services, I would give him a 10. But, the service associate didnt know him when I called to schedule for maintenance. Also, Hayes told me your company wouldnt charge me until May, but, the schedule associate charged me right away and asked me to call him back the next day. When I called the next day, the phone is not answering. I had to call the general number and spoke to another person to schedule."

"Service as expected"

"Arrival time was not within the scheduled time."

"The gentleman who came to service our AC did a wonderful and complete Job. He was very good at his job."

"Both of the technicians who came were intelligent and efficient."

"Was informed a TXN valve requires replacement at $2,209 Then informed there were additional problems with the system due to it not holding pressure. I obtained a second opinion and was told my system did not have a TXN valve but a piston. Also informed there was no pressure loss. Found piston was too small as recommended by product sticker. Also found the screen within the line prior to the piston was clogged. Replaced screen and installed correct piston for fraction of fake TXN valve and leak issue. I was lied to by two separate technicians."

"Both technicians who came were VERY nice & professional."

"Very efficient and pleasant technician"

"You were very quick to help us and the technicians were very good . Thank you!"

"Prompt and efficient"

"The serviceman was here for over 4 hours. His partner had to leave for another appointment. I think his length of time here was necessary."

"Pleasant and quickly solved our problem"

"The technician was exceptional and should be a valuable employee for the company. Very detailed and customer friendly."

"They were friendly and did a good job, but we'd rather no one smoked on our property while parked or working here. Also, some of the people fielding phone calls were hard to understand."

"Technician very knowledgeable"

"Juan who came on 04/14 put the time, effort, (and a few phone calls) into determining the problem with my system. Juan is very knowledgeable and a dedicated technician. Juan gets a 10!"

"Excellent service"

"very professional, completed servicing equipment in a timely way, Answered all of my questions regarding my equipment, Explained to me all items that need attention now and later."

"Professional rep. Seemed to know what he was doing"

"$200 to show up and diagnose the issue. Another $260 to install, and that is only when the back ordered circuit board arrives in a 10 days if we are lucky. Until then, I have no heat or ac. Part is covered under warranty, but I am still out over $500. No thanks, this is last time."

"Juan did a super job ! He cleaned the coils so well that they looked brand new. He also removed the fan housing and swept out all the leaves and other debris that had collected in the bottom ."

"prompt, professional,knowledgeable"

"Scheduling help and technician servicing were prompt & professional as well as helpful"

"Timely, proactive competent technical service"

"quick, professional"

"Technician was very knowledgeable and thorough. My one issue is with that the fact that his work orders indicated one unit to be serviced not two. My contract is for the maintenance of two units. Call me if there is something I dont understand!!"

"The tec was fabulous. I called to relay what a good job he did."

"Richard got things working the way they were supposed to.Appreciate all the work he did to fix things correctly."

"Did what he said he would do"

"Technician was on time and performed annual check up on our system. He explained what he had done and answered questions that we had regarding the thermostat."

"Best technician we have had to date though most are excellent!!"

"no comment"

"The technicians seemed polite."

"I had called on the Saturday before Easter, and even though the company was closed on the weekend, I was able to get an appointment for Monday afternoon - the first business day after the holiday weekend. The technician ( I believe his name was Marvin) was very nice and very professional."

"The technicians were professional and they expedited the work to be completed."

"They were friendly, professional and answered all of my questions"

"Always punctual and courteous."

"Patrick --- he's the best and without him, I think I'd move on."

"Ricky is a true professional with a terrific work ethic. When he is finished, I know that all is right. I am not able to rate him on Google but please put him in for a 10 plus from me."

"Get your records straight. This house changed ownership almost 2 years ago. Yet after requesting that your files be updated, I continue to get these alerts and messages."

"I like the service aspect but really AM TIRED of the sales pitches!!!Also, i purchased air/heat pump and water heater ALL from u guys between 2015 and 17/18,installed by your guys. The air and heat pump have issues they should not have like leak n A C for a long time! They r still young n age AND NO ONE HAS BEEN N CONTACK BUT SERVICE EXPERTS< WHY? This concerns me immensely about service experts? MY HARD EARNED MONEY FEELS WASTED ON YOU!"

"Always top notice service even after office hours"

"Service as expected."

"Marvin in the best! Provides thorough explanation for needed to be done and why."

"Technician walked into house like it was his own, used my tools to clean compressors (garden hose); left hose in front of house until I requested he move it to original location; left AC upstairs and downstairs set at 62 degrees; left light on and door open in attic (upstairs hvac); left light on in crawl space; recommended new filter for 1-year filter after 2 months of usage; recommended high capacity capacitor (I installed one on previous HVAC system that was ridiculed for years by Service Experts doing annual service)"

"Thorough and detailed"

"Everything was done well"

"Professional And Efficient"

"Great service from my Technician DANIEL."

"When problems arise, they are quick to dispatch a technician and make sure we never miss a tune-up."

"For this service I had to make 3 appts. before the workers arrived. I am not sure how prices compare with others. When they finally did arrive the techs were pleasant and did a very good job."

"Technicians are knowledgeable and explain what they are doing."

"For the most part they are professionals and get the job done"

"Technician courteous and thorough."

"Bryson is always very thorough and helpful."

"arrived, at the correct time, performed the inspection and left, all systems are working OK"

"excellent service"

"The technicians were friendly, courteous and informative."

"They did the expected wonderful job."

"Tec did good work"

"Efficient, polite, and friendly"

"Although different service technicians have provided service, they all have been very polite, through and respectful."

"it is fair. I wonder why your technician and his supervisor didn't add cleaning to my unit or at least offer to make arrangements to have it cleaned since they said it was dirty in places that made the rotor off center."

"All efficiently handled"

"All went very well."

"Very pleased."

"Techs are good but prices are high."

"Good service technician"

"The technician who performed the service should be ranked up with your very best."

"Excellent service aa usual"

"Excellent service, kind service reps"

"I have done business since 2007 with the company."