"Did a very good job. Technicians very courteous and helpful with any questions that we asked - explained things very well."
"The technician listened to my concerns about the repair needed. He did an outstanding job with the quality of his workmanship. This repair and movement of pipe shows o..."
"Technician was trained to do maintenance check. He did a thorough job."
"Explained all to me and gave good advice"
"Technician came as scheduled and appeared to be relatively efficient. "
"Left my hot water heater with gas turned off over the weekend."
"my technician was very friendly but not as thorough as others we had here."
"Use service experts for years alway good service"
"Pat provided excellent service and advice."
"arrived on time, polite, did not try to sell extra non-necessary services/products"
"Very professional, prompt, kept floors clean - overall great experience!"
"They were very efficient, polite. and knowledgeable. "
"Michael is very efficient, polite and knowlegable. Does his job and respects our property and plants. He represents your company verry well."
"Arrived on-time and completed the heater maintenance before the colder weather sets in."
"Both Techs were friendly, professional, efficient, trustworthy, knowledgeable, hardworking, and couldn't be better in any way!"
"The service people were very professional, courteous and knowledgeable."
"This is now the third visit to my house for the same issue, and it's not been scheduled correctly, and still hasn't been rectified. Supposed to remove old water heater f..."
"On time, complete service, friendly. I get to choose the same technician who is familiar with my unit."
"prompt and professional"
"On time. seemed professional"
"The professional approach and attitude of the technician."
"The person who came out fixed several problems! He was an expert!"
"I was happy to know, technician detected problem and happy to be able to schedule repairs/replacement the next day."
"Hopefully, our furnace/air conditioner is finally installed properly and we will have many years of good service...but we had serious problems.. Heat ex changer installed..."
"he is a very good in is job "
"David provided top notch service. He listened to my concerns and dealt with each one in a professional and courteous manner. I would like very much to have him return thi..."
"Excellent service by your technician."
"On time,extremely knowledgeable. An excellent service call."
"Technician was professional, friendly, knowledgeable."
"I always leave room for improvement, everything was fine"
"Prompt, answered questions, and explained service performed."
"Friendly and knowledgeable. "
"WE HAVE RICKY Williams checking our system for many years and are VERY satisfied with him !!!"
"Your technician checks everything, and they are very polity."
"did a good job. professional and took time to answer questions. etc"
"Technician was pleasant, informative and helpful."
"Great explanation of the problem and the repair required."
"Richard is thorough, knowledgeable and I value his opinion and assessment "
"Technician arrived promptly, was courteous and friendly and efficiently examined our furnace and reported his findings."
"Bryan Costello did his usual expert job. "
"The technician explained everything that he was going do completely."
"We are always pleased with your service..."
"Technician was courteous and efficient."
"Friendly, on time, knowledgeable "
"The tech was very professional,explained the problerm and what he had to do to correct it. "
"He was very help ful I am a little disabled and he helped.
Please send him the next time and give him a raise in pay!"
"Knowledge and professionalism of agent was just excellent."
"tech went about his job without hesitation and worked until he was finished."
"thoroughness and technician excellent communication skills.
"The technician was on-time, worked efficiently, was very helpful with information/questions."
"Technician was very personable, thorough and got the job done on a timely basis."
"everything professionally done"
"He was there to inspect and flush the hot water tank. He looked at it and asked if I was having trouble with Hot water and I was not. He said I need a new one because h..."
"We were VERY disappointed that the technicians did not insulate the condensation drain pipe and did not install CO2 detectors. The City Inspector did not pass the instal..."
"Professional and ver courteous technician "
"Just FYI - I have already completed this a week or so back. Good service but the arrival time was an hour later than scheduled. Also, they had to stop and get a differe..."
"3rd tech to come out. identify issue offer a solution"
"The team arrived on scheduled time and checked the inspection report of our home before proceeding to correct the problem.."
"James was an excellent technician with a very good personality... give him a raise :) "
"Andrew was very good and showed me test results."
"But...the technician was nice. Honestly,,I've had some I was SO disappointed with...having said that, your service is inconsistent! You all are way too sales oriented, ..."
"Thorough & professional"
"Tech was very knowledgeable, courteous, friendly and wanted to do the job correctly."
"On time, very polite, knowledge and efficient. Initial problem was not solved by first technician last Friday but solved completely by technician Monday"
"Scheduler, when I described my problem, dead thermostat, replied "We're on our way." Technician arrived in just over an hour, took five minutes to diagnose the problem, b..."
"Ben always takes a minute to visit before he gets to his tasks. We always feel he does all the testing that needs doing to make sure our units are working correctly, and..."
"as always your technicians are very good and fast at servicing my unit."
"He was most helpful and knowledge."
"Technician was promp, polite and knowledgeable "
"He was very pleasant. Also, I voiced what I felt the issue was. When he checked out the system, he told me I was on the right track. "
"Good, efficient service"
"The technician said that he saw mold in the air handler but offered no solutions nor did he offer to clean it out."
"Would have been a 10, but was promised a call back by the tech for a WiFi thermostat that I wanted to buy, but nobody ever called. Work was done on August 18 and today is..."
"Pleasant when he arrived, friendly in the discussions, and efficient in his examinations and maintenance of the systems"
"Serviceman was professional and very helpful. "
"Tech was very courteous completed the job very fast and was on way."
"Friendly and efficient technician"
"Tech wanted to do job right and went back to office to get necessary materials. Trip meant that he had to spend at least an extra hour to do job."
"He did a good job .. good personality"
"SE responded quickly and was here the next day. The technician went about his business and got us fixed quickly. I didn't rate SE a 10 due to part pricing. I've been w..."
"The tech arrived on time. Did a great job. Explained everything he was doing and why it had to be done. I felt very confident that he knew what he was doing and would d..."
"Identified himself and went to do his task immediately."
"Pricing. I'm not sure why it cost me almost $180 to change a capacitor, since he was already here doing the servicing, anyway. Also, your charge for adding a pound of f..."
"It took 3 appointment to fix the problems. "
"I love my Service Provider as he is always thorough and honest with me. "
"The technician was great but the time frame given was no where close to correct."
"the technician fixed the defect"
"Prompt. Found problem quickly. explained what he was going to do."
"Each individual was very professional and they explained everything to me so that I could understand everything that was discussed."
"Technician was knowledgeable and thorough."
"David explained everything very well and clearly. he took pictures of problem area that he found under house with leak and showed me the pictures. very professional and h..."
"He took the time to explain what he did. Pointed out to me where it looked like someone tried to take my unit. Very professional. Always does a great job. Want him assign..."
"Tech was on time, did quality work and finished in a timely manner."
"Technician was very professional and complete. "
"Alex was efficient, solved a problem I was having with the thermostat, and worked independently, while I was consumed with another problem I had to solve.
"Your technician was friendly, professional, and took time to explain things to me and give my advice. "
"Even though they called saying they would be late, they started about an hour later than expected. "
"Good communication but would have liked it to be where I could comphend. Nice guy and did good work!"
"The service work was done by Ben, who is the best of the best."
"Mike was prompt, courteous and professional "
"The gentlemen arrived on time, worked efficiently and finished as promised. They removed all packing materials and left my yard just as neat as they found it. "
"the man didn't put on his booties"
"He came after usual working hours to make sure everything got checked out before night-time. Very courteous. Obviously knows what he is doing."
"results were delivered and as expected even with a detailed explanation from the technician on the likelihood of a 12 year old unit not reliable at this point. May use S..."
"The tech spent quite a long time going over our system ,Did not "rush and run" very pleased with steve and his knowledge of hvac ."
"I expect and always receive the best service in my situations"
"Courteous and efficient"
"The technician was very courteous. And explained what he did in an easily understood way. Friendly but professional."
"Was very impressed with technician"
"Technician polite, informant yet not pushy but very factual"
"They were efficient and friendly and explained what they were doing."
"thought I had a PLUMBING LEAK and requested a plumber whom you sent. I told him I thought an old water cut off that was used on an old furnace was the potential problem. ..."
"professional on time service"
"The technician was good and fixed the problem, but the pricing seemed completely random. If i had not found my warranty paperwork, i would have paid 3x as much. As it is,..."
"THEY SPENT ALOT OF TIME AND THEN WENT OVER EVERYTING WITH US."
"He knew what he was doing and wen right to work."
"John is very professional and communicates clearly."
"David has been doing our 2 units on several occasions and he is always thorough and friendly. David was out with his hurt foot on the original appointment date so I resch..."
"All work was done timely and very professional"
"provided service as expected polite, organized, efficient."
"Technician was thorough, explained why previous technicians had not replaced filter attached to unit (really didn't need to) by taking it out and showing it to me, polite..."
"I got an immediate response. I got the exact appointment I need it. The service of the technician was fantastic"
"To the best of my knowledge, the job was done correctly and no up-sale done."
"This Technician has serviced my equipment before and he is relentless in seeing that the repair is completed to my satisfaction and all questions answered to my satisfact..."
"Very professional, polite, cared about the work he was doing"
"The tech was here when they said he would be...he knew what the problem was and took care of it in about an hour. He was very friendly and professional!"
"Brian discussed what he found when he serviced our AC units. He showed us the problem and explained how he would correct it."
"This service was great. I do have one concern: Less than 60 days ago I had you do my summer tuneup. I can not understand why the clogged drain line was not discovered an..."
"IT WAS A LATE DAY CALL, THAT WAS FILLED BY THE ON-CALL TECH. HE LISTENED TO MY PROBLEM AND WENT TO WORK FINDING THE SOLUTION. HE ADVISE ME OF HIS FINDINGS AND COSTS PRI..."
"Excellent service. Your workers are always on time, courteous, willing to answer my questions, and provide information I might need to know. The job is always completed..."
"I think the two guys had on their mind that we needed a new air conditioner and furnace due to what they found last time so they were not looking for other things that mi..."
"The technical did a complete job. "
"Because I was very satisfied"
"Jon was very helpful and informative and spent lots of time working with us"
"Individual was on time, professional and ready to work."
"I have used Service Experts for 2 years and find that they are very credible and have very professional people working for them."
"The technician is excellent"
"Technician was on time, polite, and thorough."
"On time, polite, organized service "
"This is the 1st time your tech didn't find anything wrong"
"Service was likely higher rated, but needing a Freon leak fixed in a brand new system is quite concerning!!"
"Service person was knowledgeable, professional and curtious."
"Although the man said the air in the house was functioning I still believe something is wrong because this is foreign a half years I've had this unit and I've never had a..."
"Technician was on time as scheduled and appeared to perform the check-up in a professional manner."
"Yousef is a professional, technically and from a customer service perspective. He quickly diagnosed and resolved our problem, and kept us informed every step of the way. ..."
"the tech was polite, professional, thorough, apparently experienced and well trained"
"Diagnosed and fixed issue quickly. "
"Service tech was there on time and very professional with what he found when he did service . Appointment at office when I called was done in and orderly professional wa..."
"He showed up as promised and I was able to do my chores."
"At time of sale (3-23-17) Mr Snell informed us, & my notes from our meeting on same date confirm, that we were getting NO INTEREST loan, if amt financed was paid in full ..."
"Spent time to determine problem and hopefully corrected "
"Although I've paid for a new air filter every six months, Mr. Williams said they were designed to last a year under normal conditions, and I did not need to replacement m..."
"VERY COMPETENT AND THOROUGH"
"The tech was fast and efficient "
"Communication was good; technician was polite, articulate and knowledgeable."
"The Tech. did a great job"
"I really like David Haseman. He listens to my concerns and answers all my questions. He installed my new furnace/HAVC and knows exactly how to service the equipment."
"He was knowledgeable about and efficient in his work"
"They responded quickly and the technician was polite and knowledgable"
"He knew his stuff, diagnosed the problem very quickly."
"No issues with Andrew, however not best pleased with scheduling and the slaesman"
"The office called to ask if I was interested in having a technician come out in the next few minutes instead of waiting until my scheduled appointment later in the month...."
"Good service over the years."
"The technician left the attic stairs down which let hot air and we didn't discover that until several hours later. Otherwise we were pleased with the technician and servi..."
"Technician was very respectful and pointed out the need for a new part on the system."
"the Serviceman seemed to know his business and was a great communicator about his work on our systems"
"The service tech was great."
"Tech was thorough, and so quiet almost forgot he was out there. Plus it was hot as balls and he deserves kudos for powering through it on a Sunday."
"He was very knowledgeable, easy to talk to and performed his inspection and cleaning, etc. VERY well."
"Todd Atkinson - very professional service. "
"Very professional and courteous and was able to determine the problem quickly"
"The technician who came in was very qualified, answered all my questions but also provided tips and advise on how to get the best use our of our system.
I wish he had co..."
"Punctual and explained the issues well. "
"Repaired unit day before major holiday. "
"The tech was very nice, understanding, and needed little instruction. However, his diagnosis of the problem was WRONG! He said the motor was gone and would cost $800+ t..."
"Technician was very personable"
"The installation of the new unit went fine, but we had also asked to have our duct work cleaned. The technician told me at the end of the afternoon that they would not co..."
"The technician came out on a hot, holiday weekend. would have been a 10 except a different tech had called and said he would be here in 40 minutes - the other tech arriv..."
"On time, work done correctly."
"Installers were experts in their field, the manager came out to check to insure everything was working properly, exemplary customer service."
"The first technician could not make the AC work, even after a return visit. The more senior technician properly diagnosed the problem and corrected it. Overall was satisf..."
"Prompt, professional, knowledgeable service. Technician was first rate."
"Very nice guy, who went to a lot of trouble to fix our problem."
"Tech can late in the day and quickly and efficiently completed the repair"
"The first time time the people were great, worked 12 hours in thunder storm, second person was great also but suddenly appeared in our room from downstairs without knocki..."
"Very prompt response time.
Courteous, thorough, and professional service."
"Prompt professional emergency service"
"He was professional...courteous, efficient, provided to me useful information"
"The technician was helpful thorough and all was well."
"Service Experts took 3 technicians to discover the problem and once discovered, Service Experts di not have any spare parts. The unit was down 4 days in a heat wave with..."
"He got the job done in a relatively short period of time and didn't try to sell me anything but a filter."
"Great friendly attitude. "
"Professional, courteous, persistent (despite mosquitos) & friendly"
"Diligent and professional staff. "
"I was charged and the unit was not fixed. "
"it was a through job, done professionally. "
"He was honest, as confirmed with a second opinion from another company. I appreciate his honesty."
"Good explanations of service; attention to detail."
"I took advantage of the tune up special. Upon completion of the tune up. The tech Dave discovered I has coil leakage."
"The service tech was very professional, conducted the system inspection, cleaned the outside unit and left the basement area the way he found it - in other words he clean..."
"unsure of which service appointment this survey is referencing as there were two appointments within twelve hours for the identical defect."
"Tech was one of the best you have sent. He explained everything cery well was thorough left the unit in great shape. He is an excellent ambassador for your company. "
"Technician was timely, very professional and explained the services thoroughly."
"So kind efficient concerned respectful knowledgeable "
"Technician was courteous and did work efficiently."
"Explained his concerns and as very clear in explaining our concerns."
"The tech explained what he did. He was on time, courteous,"
"Our service person was professional and efficient."
"Always good and prompt service"
"Brian Barefoot was excellent. He arrived on time, fixed the issue I was having, performed regular maintenance, and then thoroughly explained what he did. He was friendl..."
"AC went out 10am, when I called, told service could be 8p-10p, later told would be after 10p, so I rescheduled for next morning. Arrived promptly at 10am as promised. Alt..."
"Very good service, however cleaning the inside fan should be included in my monthly maintenance fee that I pay every month."
"David was very thorough in checking out what the problem was. He explained what he was doing and why, as well as what the possible results would be as he worked through t..."
"Great experience! Alex was friendly and knowledgeable. Explained the process and issues found."
"He was efficient and informative"
"James was exceptional, he explained all services, gave me an overview of everything and was extremely nice and helpful! KUDOS to James, excellent technician!!!!!"
"The technician came as requested, however, he could not tell what was the problem and he had no parts to fix it even if he knew what the problem was. He referred the iss..."
"Ray has been to my home before and is very much a pro in his field."
"The technician was on time (barely!), pleasant and he did a good job explaining what he would be doing."
"on time and thorough inspection"
"We were satisfied with the new install."
"The technician was on time and professional."
"He was a marine. Semper Phi"
"Richard was very courtous and was very knowledgeable about the operation of the inside and outside controls."
"Prompt and polite. Explained everything. Not pushy."
"Very professional and spend the time and explained all he did accurately and at a level understandable."
"Technician was very thorough in checking our systems."
"very capable and very wonderful personality. he is always welcome at our house"
"Very knowledgeable progressional. Kept me up to speed on what was going on"
"Techician was knowledgeable "
"David clearly knows his job and did it well"
"Technician prompt and professional offering suggestions and answering questions"
"Technician was excellent--very helpful and hard working."
"I never did hear from the technician. My renters may have but not me. My phone number is on the ticket, no?"
"He was courteous, friendly, but not overly so, and efficient in his work. His explanations were clear and concise."
"everything went as expected - technician was quick and efficient - and customer oriented"
"The problem was resolved, however the cause was not determined. The system was reset."
"The technician was very good "
"They explained very clear about they found in the system. "
"Pleased with the service."
"Andrew is great. Very thorough and professional. This is the second time that Andrew has serviced my HVAC system and I hope that I can always get him to do my service."
"Youstes did a thorough and excellent job"
"Had to wait longer than expected after requesting service,"
"Brett Beamer always provides us with excellent service and advice. We appreciate having him as our primary HVAC expert."
"James was on time.Did the job and was courteous.He was happy to please customer."
"The technician seemed to know what he was doing and how it should be done. "
"Units are working fine. Home is very comfortable. "
"Technician did a super and thorough job."
"service was prompt, effective and profrssional"
"Arrived when expected; provided expected service."
"Very professional and kept informed of what was being done and let me know as work progressed"
"After the heavy rain storm, our crawl space flooded from the rise of surface water close to our new furnace. I called early the next day after trying the thermostat and..."
"The Technician was prompt, well trained and thorough."
"The technician was prompt, did his job"
"A job well done by Brian Costello."