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Frequently Asked Questions

• My hot water heater is running out too fast. Why?

  If you notice the supply of hot water isn’t lasting as long as it should, it may be an issue with your tank water heater. The heating element may be covered in grime or mineral buildup.

• Why is my toilet running?

  A toilet that’s running constantly could be dealing with any number of issues, including a broken flapper seal, flush valve or flapper chain. Sometimes it’s the handle itself that’s been damaged and separated from the chain. A running toilet wastes a lot of water, so it’s important to call Expert plumbers promptly at 919-578-4329.

• Why isn’t my dishwasher draining?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to enable warmer air to circulate around the plumbing. Double check that any harmful substances in these cabinets are moved somewhere out of the reach of children.

  Let the cold water drip from faucets served by exposed pipes. A small amount of water in the pipe—even at a trickle—helps prevent ice from forming and freezing.

  Try not to change the thermostat and keep your home approximately 50 degrees, even after you’re out of the house.

  Check out our full guide for dealing with frozen pipes.

• What should I do if my garbage disposal smells?

  Grind up food scraps right away with cold water and leave the disposal on for about 30 seconds to avoid a clog forming. You should also stop putting coffee grounds, eggshells, potato peels and other large food waste into the disposal, because they lead to drainage issues and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional inspection to pinpoint what went wrong.

  Think of it like a doctor’s appointment. They must do some preliminary tests or an examination to learn more about what’s wrong before recommending treatment. In the same way, the technician we send needs to inspect your system to decide on the needed repairs or maintenance.