We Can Repair Any Kind of Gas Fireplace in Raleigh

Gas fireplaces make adding comfort to your Raleigh home simple. Just move a switch or squeeze a button for instant heat.

They’re also relatively easy to use. Unlike their woodburning equivalents, there’s no need to use firewood or sweep up ashes. But like any other natural gas equipment, these fireplaces have to have regular maintenance to help them run efficiently and avoid breakdowns.

When your fireplace won’t ignite or won’t stay on, the specialists at Service Experts Heating & Air Conditioning can help. Use our easy-to-understand guide first. If your fireplace still isn’t working correctly, give us a call. We can work on any type. All of our technicians are NATE certified, which means they’ve completed in-depth education to better serve you. And all of our quality work is upheld by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few explanations why your fireplace won’t start. Pull off the decorative piece below your fireplace to access its parts.

  1. Is a breaker tripped? Take a look at your home’s electrical panel and reboot breakers as necessary.
  2. Is the gas working? Make sure the valve is in the “open” placement.
  3. Is the pilot light burning? If it has been extinguished, follow manufacturer instructions to relight it. Connect the vent cap to stop drafts from putting it out.
  4. Pilot light lights but won’t stay ablaze? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays lit but fireplace won’t start? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, ask for service.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning fix or put in a new blower.
  • Strange smells? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, turn off the fireplace, get fresh air in your home and contact us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it operate more efficiently and avoid costly malfunctions. It may even help it run longer.

  1. Verify your fireplace is totally cooled.
  2. Shut the gas off by spinning the valve to “off.”
  3. Pull out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Clear the lava rocks, vacuum them separately and wipe away soot with the brush.
  5. Clean the inside of the fireplace with a vacuum hose attachment.
  6. Wipe down interior edges with a wet cloth. Use warm, soapy water to get rid of dust or soot accumulation.
  7. Return lava rocks and logs in the same design.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to shatter.
  9. If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
  10. Make sure your carbon monoxide detector is operating properly.

Schedule Annual Maintenance Today

Once your fireplace is heating again, book regular maintenance with us. These checks can potentially discover issues before they begin. We’ll check your components for damage. We’ll also make sure there aren’t any leaks and that pressurization levels are accurate.