What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your air conditioner needs repair at your Raleigh home and you have no idea what to expect. It’s daunting enough to let an air conditioner repair technician into your home, but then to not be sure what they’re going to do could add even more unnecessary stress. No worries! Service Experts Heating & Air Conditioning is here to inform you on the standard A/C system repair process so you can be informed when an expert AC service technician needs to pay you a visit.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to inspect it to make sure that it’s not simply a thermostat settings issue. The service tech will verify the thermostat is flipped to cool and then decrease the temperature to see if that will activate the air conditioner. A faulty or improperly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t resolve the trouble, the technician may ask you to see the circuit breaker box. They might flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The technician will then likely ask to see the air conditioner. Similar to a doctor, the technician will start their trial and error testing process. There are multiple variables that could be the cause for an A/C system that isn’t functioning properly, and it’s up the repairman to look into all the possible reasons starting from the most ordinary issues to the least. The process could take anywhere from five minutes to an hour, possibly longer.

During the AC diagnosis, they will likely check the air filter to confirm it’s not clogged or in need of replacing. They will examine the AC refrigerant levels, make sure the air condenser fan is spinning properly, confirm that the size of your AC is appropriate for the size of your home, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the AC service tech has discovered the trouble, they should explain all your choices to you. The exchange will usually start with the repairman explaining what the problem is, what part (if any) failed, how or why it failed, and how that part makes your A/C system operate.

The repairman will then go into your courses of action, which will include changing out the part and resolving the trouble, but could also entail upgrading parts of the air conditioner, the AC itself, or your complete HVAC system. In certain cases, it may make more sense to invest in a complete new heating and AC system, especially if the AC is past its prime, or prone to breaking down again and end up causing you to spend more on AC repairs in the end. The technician will explain how much time, effort, and cost it will take to fix the problem.

The technician may at this point explain what could have been done to prevent the problem or part failure and how to prevent a future issue. This generally includes proactive maintenance, which not only helps prevent an air conditioning breakdown, but in most situations also keeps your air conditioner’s warranty valid. Most expert air conditioning repair centers will offer an annual maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your HVAC equipment.

Lastly, they will go over the process for repairing the failed part or fixing the trouble. If you elect that A/C system repair is better for you than purchasing an upgraded air conditioning system, the repairman will order any parts necessary and plan your new appointment to fix the A/C system. Or, if the part needed is already available on their truck, they will go ahead and start the AC repair work with your consent.

Keep in mind that throughout Raleigh you’re in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel safe and sure with the people we send into your home. If you ever have any questions about your HVAC equipment or what to expect with your air conditioning repair, give us a call 24/7 at 919-578-4329 and we’ll be happy to discuss the process.

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