What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Raleigh home and you have no idea what to expect. It’s daunting enough to allow an AC repairman into your home, but then to not be sure what they’re going to do could add even more unnecessary stress. No worries! Service Experts Heating & Air Conditioning is here to inform you on the standard A/C system repair process so you’ll be informed when an expert air conditioning service technician needs to pay you a visit.

It Starts Simple

When the service tech comes to your home, they should initially request to check your thermostat. It might seem silly, but they need to check it to confirm that it’s not simply a thermostat settings issue. The service tech will confirm the thermostat is flipped to cool and then decrease the temperature to see if that will activate the air conditioner. A faulty or incorrectly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t resolve the trouble, the technician may ask you to see the circuit breaker box. They may flip the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The repairman will then likely request to see the air conditioner. Similar to a doctor, the technician will begin their trial and error testing process. There are multiple variables that could be the cause for an A/C system that isn’t running properly, and it’s up the technician to examine all the possible causes starting from the most ordinary issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the AC diagnosis, they will likely check the air filter to confirm it’s not blocked or needs to be replaced. They will examine the AC refrigerant levels, make sure the air condenser fan is spinning properly, verify that the size of your air conditioner is appropriate for the size of your home, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the AC service tech has discovered the trouble, they should explain all your choices to you. The exchange will usually start with the repairman explaining what the problem is, what part (if any) died, how or why it failed, and how that part makes your A/C system operate.

The repairman will then go into your options, which will include replacing the part and resolving the trouble, but might also entail upgrading parts of the AC system, the air conditioner itself, or your entire heating and AC system. In some cases, it may make more sense to purchase a complete new heating and AC system, especially if the air conditioner is past its prime, or prone to breaking down again and end up causing you to spend more on air conditioning repairs in the end. The technician will discuss how much time, effort, and cost it will take to fix the problem.

The technician may at this point explain what could have been done to prevent the issue or part failure and how to avoid a future problem from happening. This generally includes seasonal maintenance, which not only helps prevent an air conditioning breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert AC repair centers will offer an annual maintenance plan so you don’t have to think about making future AC tune-up appointments for your HVAC equipment.

Lastly, they will go over the process for repairing the failed part or fixing the trouble. If you elect that A/C system repair is better for you than investing in an AC system upgrade, the repairman will order any parts necessary and plan your new appointment to fix your A/C system. Or, if the part needed is already available on their van, they will move forward with the AC repair work with your consent.

Always know that throughout Raleigh your system is in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel safe and sure with the men and women we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your air conditioning repair, give us a call 24/7 at 919-578-4329 and we’ll be happy to discuss the process.

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