When you want heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer even more value by separating them.
What's a Trip Charge?
A trip charge handles the cost for a certified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this cost is the initial rate for bringing our technicians, equipment and expertise to your door. If you'd like to avoid trip charges in the future, you can consider signing up for one of our membership plans.
What Is a Diagnostic Fee?
The diagnostic fee covers the services needed to locate the root cause of a problem. For plumbing, this could include scoping. In HVAC repairs, it may involve taking a look at the inside of your unit. If you decide to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee is rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you choose not to.
What Are the Differences Between a Trip Fee and a Diagnostic Fee
In general, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee addresses all the work related to assessing the issue and coming up with a plan for repairs. If you pay for repairs, you won't notice the diagnostic fee because it will be rolled into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Separated?
Many plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we opt for two separate fees. This allows us to price our services in the fairest achievable manner.