Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a wonderful man named Jimmy from the Raleigh metro who told our team about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to move around and her house was not wheelchair accessible, due in large part to the size of the wheelchair. When Jimmy became aware of the issue, he considered remodeling the Tracy family’s house to make it completely wheel-chair accessible. However, due to the age of the home, remodeling was going to be a bigger job than he initially planned. Not yet defeated, Jimmy thought about turning the Tracy family’s carport into a wheelchair friendly living area, which would contain Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Excited, Jimmy started calling local home service groups, including plumbers, electricians, and building supply companies and everyone said they would be happy to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new living area. Our Service Experts employees went over to find out more about the renovation and were in awe of how bright and kind Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his little girl’s new living area, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to give Kyla’s family a bill that said:

“We are more than honored to present you with a complete HVAC (heating and air conditioning) system free of charge as long as we can all have a hug.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. The Tracy family is working to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To read more or to give to the Tracy’s van, please go to their GoFundMe account.

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