Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Raleigh Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, motivates sales, and provides guidance to all staff and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also conducts installation and service on IAQ equipment and accessories, as well, and has the qualifications to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, objections, and billing issues with the highest measure of respect and professionalism to resolve customer issues with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager procedures, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also interacts with the customer to ensure the customer is aware of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company policies.